All-in-one software
Build a comprehensive maintenance work planning and booking solution that reflects the specific needs of your maintenance domain – a modular maintenance management platform offering flexible configurations and integrations with asset management, inventory, operations and billing, ready for AI-powered automation at scale.
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Add-on modules
Extend your maintenance booking software capabilities in real time – activate over 20 specialised modules (e.g. maintenance plans, emergency work queues, technician schedules, spare parts tracking) with a single click and reduce manual work and administrative load for maintenance coordinators by up to 41.2%¹ (Capterra Features & Functionality 5/5). -
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Scalable data management
Add unlimited maintenance sites, technical systems, maintenance contracts, maintenance teams and clients, and manage all maintenance and repair work from a single centralized maintenance management platform 33.1%¹ more efficiently. -
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IoT Ecosystem
A smart automation engine that connects maintenance booking software with your building’s technical systems and IoT sensors (e.g. access systems, lighting automation, HVAC, pump stations) – enabling 24/7 self-service maintenance requests, automatic fault notifications and 10–30% energy savings.
24/7 Sales Agent
Turn your maintenance services portfolio into a 24/7 digital expert – the system matches, in real time, maintenance capacity, technical competence and free time windows with the right site, so clients can immediately book maintenance visits, submit emergency call-outs or request special maintenance work.
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Service marketplace
Bring your maintenance and repair services into view on specialized maintenance marketplaces – let property owners, management companies and housing associations find your maintenance crews via the platform without extra marketing and increase the volume of maintenance contracts and repeat work by up to 16.9%¹, especially if you are just starting in digital channels. -
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Quotes and orders
Manage maintenance work quotes and orders in a single flow – accept maintenance project inquiries, prepare technically accurate quotations, confirm the maintenance scope and schedule, and quickly turn offers into approved work orders so that no profitable maintenance or renovation project slips away. -
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Interactive Business Profile
Bring all your maintenance company information and workflows together on an interactive maintenance profile page – customers can see maintenance fields, pricing, service areas and an availability calendar, and can book maintenance slots 24/7, report faults, order recurring maintenance, confirm work volumes, and pay invoices.
24/7 Contextual AI support
Use an AI assistant trained for maintenance work and deeply integrated with your booking software that answers technical maintenance questions 24/7 (e.g., service intervals, fault symptoms, site-specific special conditions) in up to 79.3%¹ of cases in 25 languages and provides customers and maintenance teams with personalized recommendations for next maintenance actions.
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Contextual AI Assistant
A context-aware AI assistant resolves in real time up to 79.3%¹ of standard inquiries in your maintenance work ordering environment and up to 52.4%¹ of first-level technical maintenance support questions by analyzing currently open maintenance orders, work history, asset data, and maintenance schedules and offering personalized solutions for every maintenance manager and technician. -
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Automated customer communication
Automated customer communication sends event-based, personalised notifications to maintenance clients at the right time and via the right channel (in 25 languages) – automatically inform them about maintenance booking confirmations, technician arrival times, spare part status or maintenance reports, reduce manual work for maintenance coordinators by up to 39.3%¹ and manage all communication in one documented maintenance booking system. -
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24/7 Customer Support
Your maintenance customers have 24/7 access to AI chat support for service tasks in 25+ languages – a virtual maintenance assistant follows your service standards, guides users in case of equipment failures, helps book technician visits, schedule preventive maintenance and check job status, ensuring a smooth maintenance experience while reducing the need for manual intervention from your maintenance team by up to 59.3%¹.
Trusted Platform
A renowned all-in-one maintenance work booking and management platform preferred by hundreds of property and industrial managers, maintenance companies, facility managers, and service partners. Replace fragmented work spreadsheets, separate calendars, and manual job sheets with an integrated maintenance system and provide maintenance clients with a transparent, fast, and professional service experience.
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Easy to Use
The ease of use of the maintenance booking software is rated 5/5 – an intuitive work calendar, smart work orders, automated reminders and round-the-clock multilingual guided support have reduced maintenance team training time by 60% and enabled 9 out of 10 maintenance coordinators and technicians to master the system’s basic booking and maintenance functions in under 30 minutes¹ (Capterra rating). -
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Unrivaled Value Proposition
Anolla maintenance booking software is a profitable and reliable investment for maintenance companies and property managers. Its financial value rating is 4.7/5¹ and its functionality and reliability rating is 5/5¹ on Capterra. The platform uses usage-based pricing – you pay only for scheduled maintenance jobs, emergency call-outs and bookings that have actually been processed. There are no hidden costs, seasonal fluctuations in maintenance work are mitigated and expanding your maintenance infrastructure does not require additional software investment. -
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Real‑Time Support
Real-time maintenance support: a 24/7 context-aware AI agent that resolves up to 79.3%¹ of maintenance and booking inquiries, combined with integrations for automating maintenance workflows (creating work orders, updating calendars, sending maintenance reports), has increased maintenance and customer support satisfaction scores to 4.7/5¹. -
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Security and Compliance
Security and compliance in maintenance data management – encryption, 24/7 monitoring and cloud-based backups protect maintenance site information, equipment records, work schedules and customer contact data 90–95% more effectively than local servers. The maintenance booking software complies with GDPR requirements, allowing you to manage maintenance contracts, work history and photo documentation with ease and in full regulatory compliance.
Customer Experience
An overall rating of 4.8/5¹ and 99.96%¹ uptime prove the reliability and high performance of the maintenance work booking software. Real success stories from maintenance companies and property managers show measurable benefits: shorter response times, better-planned preventive maintenance, a higher share of completed bookings and increased contract renewal rates. Join the top performers in the maintenance services market who refuse to compromise on quality or reliability.
Customer Success 360°
Turn maintenance customer service into a strategic partnership – In the context of maintenance work, Customer Success 360° combines 24/7 context-aware maintenance support, asset and equipment fleet analytics, SLA monitoring and dynamic client interfaces. You can anticipate maintenance needs, plan periodic services optimally, reduce downtime, increase maintenance customer satisfaction and strengthen loyalty to maintenance contracts.
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360° Personalization
360° personalization adapts the right maintenance package, technician profile, time window and communication channel in real time for each maintenance customer based on their maintenance history, equipment specifics and preferences. Smart maintenance recommendations (preventive checkups, post-warranty inspections, seasonal servicing), quick-booking options and 24/7 maintenance chat support ensure a smooth one-click maintenance booking experience for both business and private customers. -
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Customer Management
Maintenance customer management (CRM) consolidates all client data related to property and equipment maintenance into a single real-time database – manage maintenance sites, contracts, service history and warranties, create dynamic segments and note-based reports to provide a personalised maintenance service and increase long-term loyalty among maintenance customers. -
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Bookings for website and sharing
Create and share separate booking links and QR codes for every maintenance category – turn property maintenance website buttons, maintenance report emails, equipment stickers, QR tags in technical rooms, Instagram bios and digital flyers into direct links to booking maintenance work. -
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Online payments
Secure advance payments for maintenance work – integrated online payments for maintenance services confirm the visit only after successful prepayment or call-out fee payment, reducing revenue lost to no-shows and last-minute cancellations practically to zero. -
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Automated Waitlist
The automated maintenance waitlist continuously fills open service windows – the maintenance software notifies property owners, managers and production leads about newly available maintenance slots, significantly increasing technician utilization and maintenance schedule efficiency. -
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Translation Management
Offer international maintenance customers a native-language booking experience in 25+ languages – descriptions of maintenance services, equipment group names, maintenance packages, and the booking portal interface are localized instantly, removing language barriers when communicating with international property portfolios, production units, and foreign partners.
Customer Loyalty Analytics
Maintenance customer loyalty analytics shows in real time which property owners, management companies or manufacturers are your most valuable maintenance partners and which maintenance bundles, scheduled services or emergency call-outs they use most – allowing you to offer differentiated pricing, priority response times and to optimize crew workload and maintenance revenue.
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Memberships
Create multi-tier maintenance contracts and loyalty programs – automate different service levels (basic maintenance, full service, 24/7 emergency support), defining specific service intervals, faster response times, discounted maintenance hours, and regular equipment inspections at each tier; a small increase in maintenance client retention can lead to a significant rise in total maintenance service revenue and profitability. -
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Passes and Tickets
Prepaid service passes and maintenance-visit packages give the service company predictable revenue and recurring maintenance visits – automatic tracking of service visits by specific equipment, sites and service bundles reduces manual reporting and eliminates billing errors. -
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Recurring Subscriptions
Recurring maintenance subscriptions create automatically renewing maintenance contracts and service-based packages (e.g. monthly system inspections, quarterly technical servicing, annual safety checks), ensuring a stable and predictable monthly maintenance revenue stream and uninterrupted maintenance reliability for clients’ equipment and properties. -
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Email Campaigns
Send targeted maintenance notifications and service campaign emails to exactly the right customer segments – filter by maintenance expiry to find customers whose service contracts or warranty periods are ending soon, export maintenance segments to your marketing platform with one click, and increase contract renewals, seasonal service bookings (e.g. heating system, cooling, roof inspections) and upsells.
Booking Management
Manage all maintenance orders, service visits, emergency call-outs, maintenance projects, service notifications and work logs from a single maintenance management dashboard – schedule maintenance crews, combine site- and equipment-specific work orders, support both recurring maintenance contracts and one-off service calls, while reducing manual coordination and gaining full visibility into your maintenance company’s workload, response times and service quality.
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Group Bookings
Automated group bookings for maintenance crews and work teams – set participant limits for equipment, sites or apartment building maintenance, manage real-time maintenance team lists, and create recurring group bookings for maintenance rounds without manual work. -
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Multi-Resource Booking
Unified booking for multiple maintenance resources – let customers reserve several maintenance units in one booking (work crews, service vehicles, tool kits, technical systems), ideal for large-scale maintenance projects, HOA maintenance schedules and combined service packages. -
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Hourly and Daily Services
Manage all maintenance work from a single maintenance software – from minute-based breakdown fixes and emergency electrician callouts to multi-day renovation, servicing and inspection jobs that adapt to your maintenance company’s workflows and pricing. -
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Variable-Duration Services
Create maintenance services with variable duration – let the client define the scope of work and time required (e.g. heating system maintenance, property maintenance, equipment diagnostics) to offer flexible maintenance bookings and increase crew workload utilization. -
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Flexible Booking Rules
Flexible maintenance booking rules – define notice periods for maintenance work, cancellation and confirmation conditions, site access requirements, and manage a colour-coded maintenance calendar in day, week or month view to avoid overlapping maintenance schedules.
Schedule Management
Centralize all maintenance schedules, crews, sites and regions into a single maintenance operations center – role-based access (dispatcher, site manager, technician), real-time schedule updates and automated work allocation reduce planning errors and empty trips by up to 68.5%¹.
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Schedules
Precise maintenance schedule management – sync technician, service vehicle and site availability with an online calendar, set regular maintenance times and exceptions (emergencies, night call-outs, planned maintenance days) in a few clicks, with the maintenance calendar updating automatically. -
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Time Blocking
Precise time blocking for maintenance work – block maintenance crews, equipment or locations with single or recurring time blocks, using time, date and weekday filters to prevent double bookings and schedule maintenance windows exactly as your maintenance process requires. -
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Resource Management
Efficient maintenance resource management – link service vehicles, tool fleets, stock kits and technical systems to specific types of maintenance work, avoid double use of resources, reduce downtime and increase the profitability and throughput of maintenance projects. -
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Access Management
Secure access and role management for maintenance companies – assign dispatchers, site managers, maintenance technicians and partners precise permissions for using the maintenance calendar, sites and resources, and customize automated notifications so everyone only sees and approves only the maintenance bookings they need.
Mobile-first software
Mobile-first maintenance booking software – technicians can view up-to-date maintenance schedules, job descriptions, and asset details on a smartphone or tablet, while cloud sync and instant app notifications ensure every service call, emergency request, and maintenance booking reaches the right team at the right time.
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Cloud-based access
Cloud-based maintenance management platform provides access to maintenance schedules, work orders and equipment history from any device and location with 99.96%¹ reliability – all asset maintenance data are automatically synchronized in real time. -
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Cross-platform ecosystem
Use a unified maintenance work ecosystem on computer, tablet, and mobile – start registering a maintenance request on-site via phone and continue compiling the maintenance report in the office on a computer without interruptions. -
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Admin app
Manage your entire maintenance operations from your mobile – the iOS and Android admin app provides full functionality: maintenance work planning, technician schedules, equipment fleet overview, and instant alerts about critical failures, no matter where you are. -
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Client app
Give customers convenient self-service for maintenance work – the client app (iOS, Android, web) allows them to submit maintenance requests, book technician visits, track job status and receive real-time notifications for every stage of the maintenance process. -
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Instant app notifications
Get real-time app notifications for every maintenance event – new maintenance requests, confirmed maintenance schedules, time changes, outages, and technician comments in both browser and mobile.
Personalized automated notifications
Configure maintenance-specific automated notifications based on site, equipment, maintenance type, location and channel (email/SMS), so the right maintenance alerts reach the responsible facility manager, technician or customer at exactly the right moment, preserving your maintenance brand style and personalized communication.
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Automated confirmations
Communicate transparently with maintenance clients and the service team – send automatic email and SMS confirmations for every maintenance booking, time change, job completion confirmation or cancellation, reducing misunderstandings and repeat calls. -
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Reminders
Reduce no-shows for maintenance visits by up to 14.9%¹ – automated SMS and email reminders notify clients and service technicians about upcoming maintenance visits, site addresses and schedules, ensuring planned work takes place on time. -
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Automatic feedback collection
Automatic feedback collection is triggered after every completed maintenance job, asking the customer for ratings (5★) and brief comments on maintenance quality, the technician’s work, and response time to support data-driven optimization of maintenance processes.
Dynamic pricing
Automate pricing of maintenance work based on time of day, season, asset type, service level, equipment and customer group – a powerful pricing module that lets you set separate prices for night call-outs, urgent breakdowns, contract customers and project-based work, maximising your maintenance revenue.
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Time-based special pricing
Create automatic special pricing for maintenance services based on job duration, date, time, weekday, maintenance type and service contract level to shift demand to off-peak hours, fill technicians’ schedules more efficiently and increase overall maintenance unit revenue. -
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Resource-based pricing
Resource-based pricing for maintenance – set flexible prices and job durations for maintenance teams, technicians, crews and use of special maintenance equipment according to experience, task complexity and seasonal demand, so that each maintenance service fairly reflects its true value. -
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Discounted rates
Discounted rates for maintenance work with a single toggle – quickly mark promotional prices for equipment servicing, building upkeep work or technical audits, clearly displaying an attractive discount alongside a crossed-out regular price to steer customer choices and fill the maintenance schedule more efficiently during low-demand periods.
Data-driven analytics
Optimise maintenance operations in a data-driven way – get real-time insight into maintenance request volumes, team utilisation, service frequency and repeat repairs, connect Google Analytics, Google Tag Manager and Meta Pixel, and export raw maintenance data to BI and ML tools to plan maintenance schedules, labour costs and spare-parts inventory more accurately, while improving service quality and the customer journey.
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Real-time statistics
Track maintenance work statistics in real time – the dashboard shows up-to-the-second maintenance turnover, number of completed maintenance jobs, volume of technical inspections, number of new maintenance contracts, and maintenance team workload, so you can quickly make data-driven decisions on crew allocation, response times, and preventive maintenance scheduling. -
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Web analytics integrations
Connect maintenance job bookings with web analytics – integrate your maintenance booking pages with Google Analytics, Google Tag Manager and Meta Pixel to measure maintenance service quote requests, abandoned maintenance orders, conversion rates for different service packages, and to optimize your maintenance sales channels and campaigns. -
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BI & AI readiness
Turn your maintenance data into a strategic asset – export maintenance schedules, service requests, maintenance reports and equipment service history at any time to Excel, Google Sheets or directly to BI and AI platforms to perform in-depth analysis, build predictive maintenance models, forecast downtime due to failures, plan preventive maintenance and optimize maintenance resource usage.
Flexible pricing
Usage-based pricing for maintenance booking software – a transparent monthly fee based on the number of managed assets, technicians, maintenance crews and booking volume, with no hidden surcharges, scaling with your company’s growing workload, seasonality and expansion into new service areas.
Free software
Start creating a digital schedule for maintenance work risk-free – the free plan includes basic features for registering maintenance requests, managing a simple maintenance calendar, and confirming bookings, helping you quickly establish a smooth maintenance workflow.
Package includes:
Paid features
Start with free software and activate paid features as needed and as your business grows.
Paid featuresFrequently asked questions
Frequently asked questions about Anolla maintenance booking software – in-depth answers help maintenance companies, technical facility management departments and property maintenance teams understand functionality, implementation and integration options so they can make an informed decision and start planning maintenance work digitally with confidence.
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keyboard_arrow_downHow is Anolla different from typical maintenance work booking software?Standard maintenance schedules only support basic calendar creation. Anolla is a comprehensive all-in-one maintenance planning and workflow platform for service companies, repair businesses, property managers and technical maintenance teams. The platform links maintenance job bookings, client and asset management (CRM), service contract handling and smart automation. Unlike static maintenance calendars, Anolla uses AI to optimise team workloads, travel routes and spare parts usage. Anolla supports dynamic pricing for maintenance services, repair work and technical inspections. At the same time, it lets you manage hourly service visits, day-based repair projects and longer-term maintenance contracts and recurring services.
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keyboard_arrow_downDoes Anolla support hourly and multi-day maintenance work bookings at the same time?Yes, this is one of Anolla’s main advantages in the maintenance work scheduling software market. Unlike many traditional booking systems, Anolla does not force a maintenance company to choose a single working-time model. The platform simultaneously supports hourly maintenance visits, day-based repair projects, week-based maintenance contracts and variable-length technical maintenance. It lets you manage both short breakdown repairs and longer renovation and maintenance projects. The entire maintenance workload is consolidated into one central maintenance manager calendar, with all technician call-outs, site visits and planned services visible together. Anolla is ideal for hybrid maintenance models such as equipment rental with service, regular maintenance of technical systems, residential and commercial property maintenance, and industrial equipment repair and servicing.
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keyboard_arrow_downHow does the Anolla AI assistant reduce administrative workload and human errors in maintenance management?Anolla’s automated AI assistant supports 24/7 maintenance booking, handling of maintenance requests and informing customers about work progress. The assistant automatically resolves up to 79.3%¹ of standard maintenance inquiries, such as scheduling appointments, clarifying site addresses, changing maintenance schedules and questions related to billing. In addition, the AI assistant can cover up to 52.4%¹ of first-level technical support queries for the maintenance team – for example basic troubleshooting steps, device restart instructions and explanations of maintenance intervals – without involvement from a dispatcher or technician. Automated customer communication reduces maintenance coordinators’ administrative time by up to 39.3%¹ and lowers the number of double bookings, missed visits and incorrectly entered locations. The result is lower administrative burden, fewer human errors and a significantly more efficient maintenance process.
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keyboard_arrow_downHow does Anolla’s dynamic pricing module help maintenance companies offer optimized prices for maintenance work?Anolla's dynamic pricing module automates pricing strategies for maintenance and repair services according to actual demand and resource utilization. The maintenance company can create rules for changing service prices based on time of day, day of the week, season, region, property type (apartment, commercial space, industrial site), or customer group (regular client, management contract, warranty service). All price changes are applied automatically in line with the configured maintenance policy. The system helps sell low-demand maintenance slots and call-outs at lower prices, filling gaps in the schedule. During peak hours, weekends, and emergency call-outs, the system allows higher fast-service rates, maximizing profitability. In this way, Anolla's dynamic pricing helps increase crew utilization, grow revenue per maintenance team, and improve overall margins for both small repair firms and large maintenance organizations.
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keyboard_arrow_downIs Anolla suitable both for an individual maintenance technician and for maintenance companies operating in multiple areas?Yes, Anolla’s maintenance-work booking software is designed to scale from independent technicians to nationwide maintenance and repair companies. A solo maintenance specialist can start with a powerful free plan that includes core tools: online maintenance bookings, customer and site management, and automated notifications. Companies with multiple regions, teams or depots benefit from centralized maintenance management. The platform lets you add unlimited maintenance zones, technicians, crews and project managers and control them from a central service hub. The system offers flexible role- and location-based access control (RBAC), so for example the maintenance director can see the entire portfolio, a regional manager only their own area, and a technician only the jobs and work orders assigned to them.
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keyboard_arrow_downWhat maintenance and business applications does Anolla integrate with?Anolla maintenance booking software is built with an API-first architecture and supports key integrations important for the daily work of maintenance and repair companies. For payment processing there is a direct integration with Stripe’s payment solution so that customers can pay maintenance and repair invoices either at the time of booking or after the work is completed. The platform supports web analytics and marketing integrations—Google Analytics, Google Tag Manager, and Meta Pixel—which make it possible to measure the maintenance booking journey, campaign performance, and to optimise service sales channels. Raw data can also be exported to BI and ML tools to analyse maintenance workloads, technician utilisation, response times, and patterns of recurring failures. Anolla offers a powerful REST API and integrations with other maintenance systems, inventory management, asset management software (CMMS/EAM), accounting, and CRM solutions to create a unified digital maintenance ecosystem.
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keyboard_arrow_downWhat does the free plan include and what do the paid maintenance features add?Anolla’s free package includes all the core tools needed to launch professional booking for maintenance work and manage initial service processes: an online booking calendar, maintenance request forms, customer and asset management, automatic email and SMS notifications about upcoming services, and simple job order handling for individual technicians. The free package is ideal for independent maintenance specialists and small repair teams moving from paper-based systems to digital maintenance management. Paid packages add unlimited automation (for example, automatic generation of maintenance schedules, periodic service notifications, warranty service reminders), advanced integrations with accounting, inventory, and asset management systems, multi-region support, detailed maintenance reporting, and customer loyalty modules (regular-customer programs, service packages, contract management, and automated follow-up surveys).
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keyboard_arrow_downHow does Anolla’s usage-based pricing reduce business risks for maintenance companies?Anolla’s usage-based pricing model is specifically designed to reduce business risks for maintenance and repair companies. Maintenance providers, property managers, and technical service teams don’t have to pay high fixed monthly fees during periods with fewer service visits and repairs, such as low season or during economic downturns. Software costs always scale in proportion to the actual volume of maintenance work, number of bookings, and number of active sites. This makes the model particularly suitable for seasonal maintenance businesses – for example, heating system servicing, air conditioning maintenance, and summer or winter repair work – and for those whose maintenance demand fluctuates based on weather, energy costs, or the property market. This allows a maintenance company to keep fixed costs under control while retaining access to professional maintenance management tools exactly when they are most needed.
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keyboard_arrow_downHow quickly can I start using Anolla’s maintenance work booking software?Getting started with Anolla’s maintenance booking software usually takes just a few minutes, and the entire setup process is guided by a 24/7 context-aware AI assistant tailored to the specifics of maintenance and repair services. The assistant helps you add maintenance services, configure pricing, define service areas, enter technicians, equipment and maintenance sites, and publish an online booking button on your website or client portal. The platform’s ease of use is rated 5/5¹ on Capterra, and nine out of ten maintenance team members master the system’s core functionality – scheduling maintenance work, confirming work orders and generating reports – in under 30 minutes¹, without complex training.
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keyboard_arrow_downWhat makes Anolla’s maintenance work platform a future-proof solution?The Anolla maintenance work booking and management platform is future-proof thanks to its extensible modular architecture and cloud-based infrastructure. The platform evolves continuously using artificial intelligence to analyse maintenance history data, predict failure risks and optimise maintenance intervals. Unlike static maintenance software, Anolla is built around a powerful API that allows the platform to be connected to existing CMMS, EAM, asset management, warehouse and accounting systems. The extensible modular platform also supports an IoT ecosystem, including integrations with smart devices and sensors – for example, access control for technicians entering sites, remote equipment monitoring, temperature and humidity sensors, energy consumption meters and equipment rental solutions. This architecture enables the ongoing integration of the latest maintenance technologies and smart building solutions, ensuring that a maintenance company’s digital tools remain at the forefront of the market and support preventive maintenance and efficient resource use.
¹ Percentages are approximate indicators calculated based on our historical and current data. These figures are based on client feedback, surveys, and other analyses. The final result may differ. The outcome depends on the specific scope and sector of the application.
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