Accommodation booking software

Accommodation booking software

Manage availability, rates and reservations in one cloud-based accommodation booking system. Accept online bookings through your website and connected channels, prevent double bookings and simplify daily operations across all your properties.

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Accommodation management software

Manage hotels, guest houses, hostels, serviced apartments, holiday homes and group accommodation from one configurable system. Connect sales channels, automate dynamic pricing and use an AI-powered booking engine to support portfolios of any size.

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    Add-on modules

    Tailor your accommodation booking software to your needs and add new capabilities as your business grows. One-click add-ons automate accommodation workflows, reduce manual administration and support expansion without complex setup.
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    Scalable data management

    Manage unlimited properties, users, services and guests from one central accommodation management system. Anolla keeps bookings, units and guest data organised as your accommodation business expands.
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    IoT Ecosystem

    Anolla connects digital accommodation workflows with physical property features such as access control, automated lighting and smart devices. Offer 24/7 self-service check-in and run your guest house, serviced apartment or vacation rental more autonomously.

24/7 Sales Agent

Turn your accommodation website into a 24/7 virtual sales channel: a booking engine that matches room types, packages, add-on services and real-time availability with the right guests – for direct bookings, group inquiries, event accommodation and tailor-made lodging offers.

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    Service marketplace

    List your accommodation services on the marketplace to improve discoverability and attract more guests without additional marketing work. It is particularly useful for properties looking to reach new bookers through digital channels and generate more direct bookings.
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    Quotes and orders

    Accept profitable inquiries for group accommodation, seminars, weddings, events and long-term rentals and respond with professional accommodation proposals – this way you capture every valuable booking opportunity, fill low season periods and increase occupancy and repeat business for your accommodation.
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    Interactive Business Profile

    Bring your entire accommodation business together on an interactive business profile: one central lodging page where guests can see real-time availability, book rooms and apartments, purchase packages and extras, pay for bookings and submit price requests 24/7 – on both mobile and desktop.

24/7 Contextual AI support

Manage your property with a well-trained AI assistant integrated into the accommodation booking system. It provides 24/7 multilingual support, offers context-aware recommendations and helps save time while improving the guest experience.

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    Contextual AI Assistant

    The context-aware AI assistant automatically handles many routine guest support conversations and helps with more technical follow-up questions. By considering each guest's enquiry, account activity and relevant data, it provides faster, more personalised answers.
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    Automated customer communication

    Automated guest communication sends personalised booking and stay-related notifications to the right person at the right time. Manage multilingual messages securely in one place while keeping every interaction properly documented.
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    24/7 Customer Support

    Your guests can access AI-powered chat support 24/7 in most major languages. The assistant answers frequently asked questions, guides guests through the booking process and helps resolve issues outside your business hours.

Trusted Platform

A trusted all-in-one accommodation booking platform – the preferred choice of hundreds of hotels, guest houses, holiday homes, hostels and glamping operators. Replace separate channel managers, calendar apps, email tools and manual Excel sheets with a single integrated accommodation booking system, and consistently deliver a top-tier booking and accommodation experience to your guests.

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    Easy to Use

    Our accommodation booking software features a clear, intuitive interface backed by 24/7 multilingual guidance. Most properties can set up their account quickly without outside help and start managing availability, reservations and guest details with ease.
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    Unrivaled Value Proposition

    Anolla’s pricing is based on actual usage, so you only pay for the booking volume your accommodation business needs. There are no hidden fees, and the accommodation booking software scales smoothly as your business grows and reservation needs change.
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    Real‑Time Support

    Real-time support helps you quickly find answers while using the accommodation booking system. A context-aware AI agent resolves many common questions and works with automation integrations to reduce manual property administration.
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    Security and Compliance

    Anolla protects your business and guest data with encryption, continuous monitoring, and cloud backups. These security measures provide dependable protection, while GDPR compliance lets you manage and grow your accommodation business with confidence.

Customer Experience

Customer stories, user feedback, and measurable results show how Anolla helps accommodation providers streamline daily operations, create a smoother guest booking experience, and support sustainable business growth.

Customer Success 360°

Turn guest service into a strategic engine for revenue and loyalty – Customer Success 360° for accommodation unites 24/7 context-aware support, booking analytics, occupancy reports and dynamic dashboards to anticipate guest needs, optimize rooms and pricing in real time, increase satisfaction and grow repeat bookings.

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    360° Personalization

    360° personalisation adjusts accommodation offers for each guest in real time based on their booking history, visit frequency and preferences – smart room and package recommendations, quick-select booking options, upsell of add-ons (breakfast, late check-out, parking, spa services) and 24/7 chat support ensure a smooth one-click booking experience on both direct booking pages and partner channels.
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    Customer Management

    Accommodation guest data management (CRM) consolidates all bookers’ and repeat guests’ profiles into a single, real-time updated database – create smart segments by apartment, room or villa type, stay frequency and booking channel, add notes about guest preferences, and boost returning guests’ loyalty through strategic communication and personalised offers.
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    Bookings for website and sharing

    Create and share unique accommodation booking links and QR codes – every website button, Instagram bio, Google Business Profile or printed flyer for a hotel, guest apartment or holiday home becomes a direct link to booking a specific room, apartment or package without marketplace commissions.
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    Online payments

    Let guests make a secure deposit when booking their stay. The reservation is confirmed only after payment is received, helping to reduce no-shows, protect revenue, and improve cash flow.
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    Automated Waitlist

    An automated waitlist helps fill newly available dates and accommodation units, even outside business hours. Guests are notified when a suitable room, holiday cottage, or vacation rental becomes available, helping you increase occupancy.
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    Translation Management

    Automatically offer each guest a booking journey in their preferred language. Property descriptions, the booking interface, and notifications adapt through a single language configuration, supporting international sales and a consistent guest experience. The accommodation booking software works across countries and supports all currencies and time zones.

Customer Loyalty Analytics

Guest loyalty analytics shows in real time who your most valuable accommodation guests are, how often they book a room, apartment or package, and which room and rate types they prefer – enabling you to offer them personalised room rates, special deals for longer stays, and maximise both occupancy and average revenue per night.

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    Memberships

    Create tiered loyalty programmes and let the accommodation management software handle membership levels automatically. Offer each tier exclusive discounts on stays, additional services, passes, and multi-use packages.
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    Passes and Tickets

    Prepaid accommodation packages, return-visit vouchers and recurring reservation passes secure cash flow and repeat guests – the system automatically tracks usage (e.g. 10 nights for the price of 8), reducing manual management of accommodation bookings to zero and simplifying the daily work of both hotels and holiday rental owners.
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    Recurring Subscriptions

    Recurring subscriptions create automatically renewing subscription-based accommodation packages and long-term rental solutions (e.g. a monthly room, co-living package, or corporate housing agreement), ensuring stable and predictable monthly lodging revenue and uninterrupted access for guests to their booked accommodation units.
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    Email Campaigns

    Send email campaigns targeted at accommodation bookers to exactly the right audience – export dynamic guest segments (e.g. past bookers, seasonal visitors, corporate clients) to your marketing platform with one click and measure how targeted special offers increase direct bookings and reduce OTA commission fees.

Online accommodation booking system

Manage reservations, room and apartment availability, group bookings, check-ins, check-outs, notifications and activity logs from one clear dashboard. Real-time updates reduce manual work, help prevent double bookings and give your team a complete overview of every property.

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    Group Bookings

    Automated group bookings for accommodation – easily create room groups, set guest limits, allocate rooms by capacity and manage real-time arrival and departure lists, including recurring group bookings for conferences, camps and travel groups.
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    Multi-Resource Booking

    Flexible multi-accommodation booking – let guests reserve multiple rooms, apartments, villas, or add-on services (such as seminar rooms, spa packages, parking spaces) in a single cart, ideal for managing events, accommodation packages, and multi-day stays.
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    Hourly and Daily Services

    Manage all accommodation and add-on service bookings on a single platform – hourly spa access, day-use stays, multi-day overnights and seasonal packages are clearly structured in one property management system, fully aligned with your business model.
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    Variable-Duration Services

    Create variable-duration accommodation and holiday services – guests can choose the number of nights themselves, as well as check-in and check-out times or spa access length, which increases occupancy, extends stays and helps you sell unsold inventory more effectively.
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    Flexible Booking Rules

    Your accommodation business, your booking rules – define minimum and maximum stay lengths, late check-in conditions, cancellation and prepayment policies, and manage a color-coded accommodation calendar in day, week, or month view for full visibility.

Accommodation scheduling software

Coordinate availability, operating hours, resources and property locations from one shared calendar. Role-based access and real-time updates keep schedules accurate and ensure every team member has the latest booking information.

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    Schedules

    Smart booking calendars synchronize room, apartment and add-on service availability with your online booking engine and sales channels – configure regular working hours, check-in windows, seasonality and exceptions in a few clicks and the calendar updates automatically.
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    Time Blocking

    Flexible time blocking for accommodation units – create one-off or recurring blocks for rooms, apartments and villas by setting exact dates, times and days of the week to reserve accommodation for renovations, maintenance, internal use or private events.
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    Resource Management

    Accurate accommodation resource management – link rooms, apartments, conference and seminar halls, spa areas and parking spaces to specific accommodation packages and add-on services, avoiding double selling and increasing occupancy, revenue per room and overall profitability of the property.
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    Access Management

    Manage access rights across the entire accommodation platform – define which units, booking views and pricing tables are visible to reception, housekeeping, management or partners, and customize automated notifications for both guests and the accommodation team to ensure a secure and controlled workflow.

Mobile-first software

Mobile-first accommodation booking software – front desk, owners, and housekeeping teams get real-time access on their smartphones to reservations, check-ins, room status, and add-ons, while cloud sync and instant push notifications ensure uninterrupted operations on any device.

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    Cloud-based access

    Run your accommodation business securely from any device and location. Your data stays automatically synchronised, while reliability and security are continuously monitored to keep daily property management simple and worry-free.
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    Cross-platform ecosystem

    The accommodation booking software runs smoothly across the entire ecosystem from Mac/PC to iOS and Android – start managing bookings and the accommodation calendar on one device and continue on another without delays or data loss.
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    Admin app

    A fully featured accommodation management app for iOS and Android mirrors 100% of the web version’s capabilities – manage apartment, guesthouse and hotel room bookings and guests in real time, receive instant notifications, and stay in control of your entire accommodation business even while on the go.
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    Client app

    The guest-facing booking app (iOS, Android, web) provides a convenient, mobile-friendly accommodation booking experience – a quick overview of available rooms and apartments, booking in just a few clicks, and instant confirmations and notifications that keep the guest informed at all times.
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    Instant app notifications

    Receive real-time app notifications about all guest activities – new accommodation bookings, inquiries, cancellations, date changes and messages in both browser and mobile, so no important reservation or unsold night goes unnoticed.

Personalized automated notifications

Set up smart automated notifications for your accommodation business based on event, property, language, location and channel (email/SMS) – personalized messages reach the right guests at the right time, maintain a consistent brand voice and reduce the volume of manual communication.

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    Automated confirmations

    Give peace of mind to both guests and your accommodation team – send instant automated email and SMS confirmations for every booking, date change, cancellation or add-on service (such as breakfast or late check-out).
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    Reminders

    Reduce missed check-ins and forgotten reservations with automatic SMS and email reminders sent to guests at the right time. SMS also provides a fast, reliable way to share arrival information when internet access is unavailable.
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    Automatic feedback collection

    Automatically collect guest ratings and comments after completed stays. Regular, verified feedback gives you better insight into the guest experience and helps you make informed improvements to your accommodation service.

Dynamic pricing

Dynamic pricing automates accommodation rates based on time of day, season, demand, guest profile and room/unit type – one of the market’s most powerful pricing modules for creating campaigns, last-minute offers, VIP rates and event-based discounts to maximise room occupancy and lodging revenue.

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    Time-based special pricing

    Create time-based special prices and discounts based on length of stay, date, time, day of the week, room type and loyalty program status to optimize booking distribution, increase average nightly rate and manage demand in line with your accommodation business goals.
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    Resource-based pricing

    Property-based pricing – set flexible nightly and room/unit rates according to seasonality, occupancy and accommodation standard so that every booking fairly reflects the true value of your property.
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    Discounted rates

    Dynamic discounted rates in one click – highlight accommodation offers with a crossed-out standard price and a clearly displayed discount to increase direct bookings and prompt guests to confirm their stay quickly.

Data-driven analytics

Run your accommodation business in a data-driven way – monitor occupancy, average daily rate, and booking channels in real time, connect your system to Google Analytics, GTM, and Pixel, and export raw data to BI/ML tools to optimize pricing, offers, and the guest journey.

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    Real-time statistics

    Real-time accommodation statistics on a single dashboard – see up-to-the-second revenue, room occupancy, booking volume and new guests, so you can make quick decisions about price changes, campaigns and room availability.
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    BI & AI readiness

    BI- and AI-ready accommodation data – export booking and guest data to Excel, Google Sheets or directly into BI and AI platforms at any time to run deep analyses, build predictive occupancy models and design revenue-focused pricing strategies.

Flexible pricing

Flexible pricing plans for accommodation providers – usage-based, transparent pricing with no hidden costs that grows with your guest volume, number of room units, and seasonality, supporting both small guesthouses and larger hotel chains.

Free software

Start risk-free – launch online booking for your accommodation business with core features, test the booking flow and guest experience before expanding with full automation and integrations.

0€
Create Free Account

Package includes

Paid features

Start with free software and activate paid features as needed and as your business grows.

Paid features

Anolla usage statistics

These metrics combine anonymised usage data, accommodation booking software configurations, feature information, in-app feedback and service monitoring. The figures reflect actual usage and configuration patterns but do not guarantee results for any individual accommodation provider.

Officially supported languages

26
The number of languages officially supported across Anolla’s user interface, notifications, AI assistance and customer support workflows.
Source and method
Source:
Anolla software configuration.
Method:
Counts actively supported languages whose localized user interface and notifications are in use in production.
Last updated:

Overall in-app user rating

4.8/5
The weighted average of in-app user ratings, calculated from feedback on accommodation booking workflows, support conversations and feedback analytics.
Source and method
Source:
Anolla in-platform feedback and anonymized usage data.
Method:
The weighted average of ratings from workflows, conversations, and feedback analytics is calculated.
Last updated:

Measured platform uptime

99.96%
The measured availability of Anolla’s core public accommodation booking services, based on continuous service monitoring.
Source and method
Source:
Anolla monitoring data.
Method:
Successfully completed monitoring checks are compared with all monitoring checks performed.
Last updated:

AI support availability

24/7
The availability of an AI assistant for automated guidance and help with common accommodation booking and management queries.
Source and method
Source:
Anolla software configuration and service monitoring.
Method:
It is verified whether the AI support service is configured to be available around the clock.
Last updated:

AI-resolved support chats

79.3%
The percentage of support conversations resolved independently by the AI assistant without human intervention.
Source and method
Source:
Anolla anonymized AI and support usage data.
Method:
An inquiry is considered resolved if no follow-up inquiry or support ticket on the same topic was created for the same session or account.
Last updated:

Advanced features activated via self-service

12
The number of optional features customers can activate with one click in their accommodation booking system through self-service settings.
Source and method
Source:
Anolla software configuration.
Method:
Active add-on features that customers can activate through self-service are counted in the feature catalog.
Last updated:

Full online payment flow with prepayment

100%
The proportion of the total booking value required as an online prepayment before an accommodation reservation is confirmed.
Source and method
Source:
Anolla payment configuration.
Method:
It is verified whether a booking with integrated online payment is confirmed only after the full booking fee has been paid.
Last updated:

Core feature coverage in mobile apps

99%
Share of the web platform's core accommodation booking features supported in Anolla's iOS and Android mobile apps.
Source and method
Source:
Anolla feature catalog and release/QA checks.
Method:
The core features supported in the mobile applications are compared with the web platform's core feature catalog.
Last updated:

Unedited AI-generated support responses

52.4%
Share of AI-generated support ticket responses that required no substantive edits from the technical support team.
Source and method
Source:
Anolla anonymized AI and support usage data.
Method:
AI-generated responses are compared with responses edited or manually replaced by technical support.
Last updated:

Management accounts using automated notifications

90%
Share of active management accounts that automatically send accommodation booking notifications based on predefined events.
Source and method
Source:
Anolla anonymized usage data.
Method:
Active management accounts in which the automated email or SMS notification add-on is enabled are counted.
Last updated:

Independently completed initial setup

85%
Share of new users who configured the core features of the accommodation booking software online without additional training or customer support.
Source and method
Source:
Anolla anonymized usage data.
Method:
Completion of the account, schedule, service, and initial booking flow setup steps by new users is verified.
Last updated:

Active accounts using advanced features

41.2%
Share of active accounts using at least one advanced feature to improve reservation management or automate accommodation workflows.
Source and method
Source:
Anolla anonymized usage data.
Method:
Active accounts with at least one enabled add-on feature are compared with all active accounts.
Last updated:

Anolla ratings on Capterra

Alongside Anolla's anonymised usage data, the independent software review platform Capterra collects user feedback about Anolla. The ratings below reflect customers' experience with the accommodation booking system.

★★★★★
5.0/5

Ease of use

★★★★★
5.0/5

Features and functionality

★★★★★
4.7/5

Value for money

Ratings are based on user reviews from the independent software portal Capterra.

Frequently asked questions

Frequently asked questions about Anolla’s accommodation booking software – honest and clear answers that help lodging businesses understand the functionality, onboarding, and pricing so they can make a confident decision before committing to a booking system.

  • keyboard_arrow_downHow is Anolla different from traditional accommodation booking software?
    Many booking systems focus mainly on calendars and time-based reservations. Anolla is AI-powered accommodation booking software that brings reservations, guest relationship management, automation, flexible pricing and online payments into one place. It supports both hourly and multi-day bookings, works on the web and in mobile apps, and is suitable for international and multilingual use. Its flexible setup serves everyone from individual vacation rental hosts to larger accommodation providers managing multiple properties.
  • keyboard_arrow_downDoes Anolla support hourly and multi-day accommodation bookings at the same time?
    Yes, this is one of Anolla’s main competitive advantages in the accommodation booking software market. Unlike many accommodation booking platforms, Anolla does not force the property owner to choose only a nightly or only an hourly rental model. The platform enables you to manage hourly room rentals, daily accommodation bookings, weekly short-term rentals and flexible-length accommodation packages simultaneously. All rooms, apartments, accommodation units and additional services operate in parallel under a single property account. All booking information is consolidated into one central accommodation calendar, which gives a clear overview of room availability and occupancy. Anolla is an ideal fit for hybrid accommodation businesses such as serviced apartments, hotels with meeting rooms, holiday homes, rental studios and short-term rental properties.
  • keyboard_arrow_downHow does the Anolla AI assistant reduce administrative workload and human errors in accommodation?
    Anolla's automated AI support assistant is available 24/7 and can independently handle many common chat enquiries. Automated guest communication reduces repetitive administrative work, helps prevent manual errors and gives your team more time to improve stays and grow the business.
  • keyboard_arrow_downHow does Anolla’s dynamic pricing module help accommodation providers offer optimised room rates to their guests?
    The Anolla dynamic pricing module automates revenue management and pricing strategy for accommodations to maximize occupancy and revenue per night. The property owner can set flexible pricing rules based on season, day of the week, length of stay, booking lead time, room type, or specific guest segments. All changes to accommodation prices are applied automatically in the booking engine, on the website, and across channels according to predefined business rules. The system helps sell low-demand periods and last-minute nights at more attractive rates to increase occupancy. At the same time, it enables higher prices during peak season, weekends, and special events to achieve maximum revenue per room. The strategy aims to grow both occupancy and overall profitability across the entire season.
  • keyboard_arrow_downDoes Anolla work for both small accommodation providers and multi-location hotel chains?
    Yes, Anolla’s accommodation booking software is designed to scale from a single guest apartment to the needs of large multi-location hotel or holiday home chains. A small accommodation business – such as a single guest apartment, holiday home or family hotel – can start with a powerful free plan that covers the core needs of accommodation booking and guest management. Multi-location hotels, hostels and short-term rental portfolios can use a centralized dashboard that brings together all accommodation units, buildings and cities into one system. The platform allows you to add unlimited accommodation units, locations and user accounts – from front desk and sales to housekeeping and maintenance teams. Role- and location-based access control (RBAC) ensures that each user only sees and manages the properties, calendars and reports assigned to them.
  • keyboard_arrow_downWhat tools and systems does the Anolla accommodation booking software integrate with?
    Anolla is built on an API-first architecture, which makes its accommodation booking software easy to connect with other tools used in the hospitality business. For payment processing, there is a direct integration with Stripe that enables secure prepayments, security deposits and management of booking fees. To cover marketing and analytics needs, Anolla supports integrations with Google Analytics, Google Tag Manager and Meta Pixel, providing clear visibility into booking engine conversions and campaign performance. In addition, detailed accommodation data, booking statistics and revenue information can be exported to BI and machine learning tools for further analysis. The platform includes a powerful open API and integrations with other hospitality systems such as channel managers, accounting software and locking solutions.
  • keyboard_arrow_downWhat does Anolla’s free plan include and what do the paid accommodation features add?
    Anolla's free plan includes the essential features an accommodation provider needs to start accepting online reservations, managing guests and maintaining an availability calendar. It is ideal for a single serviced apartment, a small holiday cottage or a new accommodation business looking to digitise bookings quickly and with minimal risk. Paid features add unlimited automation, advanced pricing rules, deeper integrations with other hospitality tools, detailed reporting, guest loyalty programmes and campaigns that encourage repeat stays. You can grow from the free plan into a fully featured online accommodation booking system with revenue management capabilities without having to migrate to another product.
  • keyboard_arrow_downHow does Anolla’s usage-based pricing help accommodation providers reduce business risk?
    Anolla’s usage-based pricing model is designed specifically to account for the revenue fluctuations and seasonality of accommodation businesses. Hotels, guest apartments and holiday homes do not have to pay high fixed monthly fees during periods when occupancy is low or the season has ended. Booking software costs scale proportionally with actual accommodation reservations and platform usage volume, keeping overheads under control. This approach is especially suitable for seasonal accommodation providers, short-term rentals, event venues and tourism destinations where demand varies by month and season. This way you can keep modern accommodation booking software in use without excessive cost risk or long-term binding contracts.
  • keyboard_arrow_downHow quickly can I start working with Anolla’s accommodation booking software?
    Setup takes only a few minutes, with a context-aware AI assistant available 24/7 to guide you through the process. Most users can configure their account independently, making it quick and straightforward to launch the accommodation booking system and start accepting reservations.
  • keyboard_arrow_downWhat makes Anolla’s accommodation platform a future-proof solution?
    Anolla is a future-proof accommodation booking and management platform thanks to its extensible modular architecture, which grows with the needs of your hotel, serviced apartment portfolio, or vacation rental chain. The platform continuously evolves via its cloud-based infrastructure and AI-driven learning, automatically optimizing booking flows, pricing, and guest experience. Unlike static accommodation software, Anolla is built around a powerful API that allows you to quickly connect new booking channels, payment solutions, and analytics tools. The extensible modular platform also supports an IoT ecosystem, covering hardware integrations such as smart door access systems, self-service check-in and check-out kiosks, equipment rental, and various sensors. This architecture enables us to continuously integrate the latest hospitality technologies so that your property’s digital tools stay at the forefront of the market and meet the expectations of tomorrow’s guests.

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