Pet booking software

Pet booking software

Anolla helps pet care businesses manage online bookings, appointments, staff calendars and reminders. Organise grooming, training, pet sitting, daycare, kennel, cattery and boarding services in one simple system.

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Pet care management software

Run your pet care business from one flexible system. Configure services, customer and pet records, bookings, notifications and integrations to support your daily workflows and future growth.

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    Add-on modules

    Tailor your pet booking software to the services you offer. Enable useful add-ons with one click, automate repetitive workflows, and reduce manual administration without a complex setup.
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    Scalable data management

    Manage unlimited locations, staff, pet services, and clients from one central pet care management system. It scales from a small pet care business to a multi-location kennel, cattery, or dog daycare provider.
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    IoT Ecosystem

    Anolla connects digital booking and management processes with physical technology such as access control and automated lighting. Offer 24/7 self-service while keeping daily pet care operations running smoothly.

24/7 Sales Agent

Give pet owners a 24/7 online portal that presents the right services and availability at the right time, whether they want to book an appointment, request a quote or discuss special care requirements.

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    Service marketplace

    List your pet services on the marketplace so new clients can find and book them more easily. Increase your visibility across digital channels without adding time-consuming manual marketing tasks.
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    Quotes and orders

    Manage enquiries and orders proactively, send tailored quotes and turn valuable opportunities into lasting customer relationships that help your pet services business grow.
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    Interactive Business Profile

    Showcase your services in one personalised business profile. Pet owners can choose appointment times, place orders, make payments and request quotes online at any time.

24/7 Contextual AI support

Use Anolla’s built-in AI assistant to access multilingual support around the clock. It answers questions, provides context-aware recommendations, and saves time for both your team and your clients.

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    Contextual AI Assistant

    The context-aware AI assistant automatically handles many routine support requests and helps with more complex follow-up questions. By considering each enquiry, account activity, and available data, it delivers fast, personalised answers.
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    Automated customer communication

    Automated client communications send personalised booking and pet care notifications to the right person at the right time. Messages are available in multiple languages, while every interaction remains secure and documented in your pet appointment software.
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    24/7 Customer Support

    Your clients can get help from multilingual AI chat support at any time. The assistant answers common questions, guides clients through booking dog training, pet sitting, or boarding services, and resolves issues when your team is unavailable.

Trusted Platform

Trusted by hundreds of service providers, this all-in-one pet care management software replaces multiple apps and makes booking pet services simple for your customers.

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    Easy to Use

    Anolla’s pet booking software is easy for both service providers and clients to use. A clear interface and 24/7 multilingual guidance help you set up your account quickly and start managing pet care appointments without a complicated implementation.
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    Unrivaled Value Proposition

    Anolla’s usage-based pricing is ideal for growing pet service businesses because you pay only for what you use. There are no hidden fees, and the pet booking software scales smoothly as your appointment volume and workload change.
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    Real‑Time Support

    Real-time support keeps pet service bookings running smoothly. A context-aware AI agent handles many common enquiries and works with automation integrations to reduce manual administrative tasks.
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    Security and Compliance

    Anolla helps protect your business and customer data with secure, cloud-based pet care software. Encryption, 24/7 monitoring and cloud backups provide robust protection, while GDPR compliance gives you peace of mind as your pet care business grows.

Customer Experience

Customer stories, user feedback and measurable results show how Anolla helps pet service businesses streamline daily operations, improve the booking experience and support sustainable growth.

Customer Success 360°

Turn customer care into a strategic advantage. Customer Success 360° combines 24/7 context-aware support, analytics and flexible integrations to identify needs earlier and strengthen satisfaction and loyalty.

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    360° Personalization

    360° personalisation adapts how services are displayed in real time based on each customer's history and preferences. Relevant recommendations, quick selections and 24/7 chat support create a smoother booking experience.
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    Customer Management

    Keep pet owner profiles, pet details and booking history in one CRM that updates in real time. Create smart customer segments and notes to personalise communication, encourage repeat bookings and deliver better pet care.
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    Bookings for website and sharing

    Create a dedicated booking link or QR code for each channel, so your Instagram bio, website button or printed materials take customers straight to online booking for your pet services.
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    Online payments

    Let customers make a secure prepayment when booking pet care services. Appointments are confirmed once payment is received, helping to reduce no-shows and protect your business revenue.
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    Automated Waitlist

    An automated waitlist helps fill cancelled appointments, even outside business hours. Customers are notified when a suitable time becomes available, keeping your pet services schedule fuller without extra administrative work.
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    Translation Management

    Let pet owners book services in their preferred language. Service descriptions, the booking interface and notifications are managed from one central language area and adapted automatically to support international customers. The pet booking software works across different countries, currencies and time zones.

Customer Loyalty Analytics

Identify your most loyal pet owners, see how often they book and understand which services they prefer. Use these insights to personalise pricing, improve occupancy and increase revenue.

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    Memberships

    Create tiered loyalty programmes for your pet care services. Membership levels update automatically, and you can assign exclusive offers for services, multi-visit passes and admission passes to each tier.
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    Passes and Tickets

    Sell prepaid passes and multi-visit packages for recurring services such as dog daycare, dog training or pet sitting. Automatic visit tracking reduces administration, supports predictable cash flow and encourages customers to return.
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    Recurring Subscriptions

    Offer automatically renewing memberships for regular pet care services. Recurring subscriptions simplify sales, make repeat visits easier for customers and provide your business with more reliable monthly revenue.
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    Email Campaigns

    Send targeted email campaigns to selected pet owner segments. Export dynamic customer groups to your marketing platform in one click and track campaign performance more clearly.

Pet booking software

Accept and manage individual or group bookings from one clear workspace. Automated confirmations, reminders and activity records reduce manual work while giving groomers, trainers, pet sitters, kennels, catteries and boarding providers a complete view of daily appointments.

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    Group Bookings

    Create and manage group bookings automatically. Set capacity limits, track attendance in real time, and easily schedule recurring dog training classes or other group pet services.
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    Multi-Resource Booking

    Assign multiple resources to a single booking, such as rooms, staff, or equipment, to simplify packages and combined pet care services.
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    Hourly and Daily Services

    Manage short pet care visits and longer stays on one platform, with booking options tailored to workflows such as pet sitting, dog daycare, and boarding.
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    Variable-Duration Services

    Offer fixed appointment lengths or flexible-duration bookings. Clients can choose the time they need, while the calendar helps you plan availability and capacity.
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    Flexible Booking Rules

    Adapt the pet booking software to your policies. Set advance notice, cancellation, and confirmation rules, then use color coding to manage the calendar in daily, weekly, or monthly views.

Pet scheduling software

Coordinate staff availability, service locations and resources from one central calendar. Real-time updates and role-based access keep schedules accurate and help your pet care team avoid conflicts and missed appointments.

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    Schedules

    Connect staff and resource availability to your online calendar. Add regular working hours and exceptions quickly, and the scheduling system will automatically update bookable time slots.
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    Time Blocking

    Block time whenever needed. Add one-off or recurring restrictions for staff and resources by time, date, or day of the week to keep availability accurate and under control.
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    Resource Management

    Manage limited resources by assigning rooms, staff, or equipment to services. Prevent double bookings and make better use of capacity across your kennel, cattery, or pet care business.
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    Access Management

    Set user permissions by feature, resource, and location, and customize automated notifications so each team member can access only the pet management software tools they need.

Mobile-first software

Pet booking software that works seamlessly on any device. A clear interface, cloud syncing, and instant app notifications help you manage appointments at reception, in your pet care facility, or on the go.

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    Cloud-based access

    Access your pet care business securely from the office, your service location, or while on the move. Data syncs automatically, while performance and security are continuously monitored to keep daily operations running smoothly.
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    Cross-platform ecosystem

    Use the same pet scheduling system on Mac, PC, iOS, and Android. Start managing your pet services schedule on one device and continue on another without interrupting your workflow.
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    Admin app

    The pet management app for iOS and Android provides full web-based clinic and salon management functionality – access bookings, pet records, kennel occupancy, and dog walking schedules from anywhere, with instant app notifications for every new pet reservation.
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    Client app

    Give pet owners a simple mobile experience that supports repeat bookings and lasting client relationships. Available on iOS, Android, and the web, the client app provides quick access to appointments, easy self-service options, and timely notifications.
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    Instant app notifications

    Stay informed about client activity in real time. New bookings, enquiries, cancellations, and messages appear instantly in your browser and mobile app.

Personalized automated notifications

Set up automated email or SMS notifications based on the event, location, and communication channel. Personalised messages reach the right pet owners at the right time while keeping every interaction consistent with your brand.

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    Automated confirmations

    Keep clients and staff informed with automatic confirmations. The pet appointment software sends email and SMS updates for every important booking, action, or schedule change.
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    Reminders

    Help clients remember upcoming appointments with automated SMS and email reminders. Timely notifications reduce no-shows, and text messages reach pet owners quickly even when they do not have internet access.
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    Automatic feedback collection

    After each completed service, clients automatically receive a request for a rating and comment. Their feedback provides practical insights for improving pet services and maintaining consistently high standards of care.

Dynamic pricing

Automatically adjust pet service pricing by time, season, customer group, or resource. Flexible pricing tools let you create promotions, VIP rates, and event-based discounts to increase revenue and optimise capacity.

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    Time-based special pricing

    Set special rates and discounts by duration, date, time, day of the week, service, or customer membership. Use flexible pricing to shape demand and make better use of your pet care schedule.
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    Resource-based pricing

    Set flexible prices and service durations based on staff experience, demand, or the resource being booked, from groomers and trainers to kennel spaces.
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    Discounted rates

    Make special offers easy to spot by displaying the promotional price alongside the crossed-out standard rate, giving clients another reason to book your pet services.

Data-driven analytics

Run your pet care business with reliable data. Monitor performance in real time, connect Google Analytics, Google Tag Manager, and Meta Pixel, or export raw data to BI and machine learning tools to analyse pricing, services, and customer journeys.

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    Real-time statistics

    Use a real-time dashboard to track revenue, service demand, and new clients, helping you make faster, better-informed decisions with your booking system.
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    Web analytics integrations

    Connect Google Analytics, Google Tag Manager, and Meta Pixel to link bookings and customer actions with your website analytics.
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    BI & AI readiness

    Get more value from your booking data by exporting raw records to Excel, Google Sheets, or directly to BI and AI tools for deeper analysis, forecasting, and reporting.

Flexible pricing

Usage-based pricing provides a transparent, affordable model with no hidden fees, adapting to the growth and seasonal demand of your pet care business.

Free software

Start risk-free with essential features that create a smoother online booking experience for your pet services.

0€
Create Free Account

Package includes

Paid features

Start with free software and activate paid features as needed and as your business grows.

Paid features

Anolla usage statistics

These metrics are based on anonymised Anolla usage data, pet booking software configurations, the feature catalogue, in-app feedback, and service monitoring. They reflect real platform usage and setup patterns but do not guarantee results for any individual pet care business.

Officially supported languages

26
The number of languages officially supported across Anolla's user interface, notifications, AI assistance, and customer support workflows.
Source and method
Source:
Anolla software configuration.
Method:
Counts actively supported languages whose localized user interface and notifications are in use in production.
Last updated:

Overall in-app user rating

4.8/5
The weighted average of in-app user ratings, calculated from pet care workflows, conversations, and feedback analytics.
Source and method
Source:
Anolla in-platform feedback and anonymized usage data.
Method:
The weighted average of ratings from workflows, conversations, and feedback analytics is calculated.
Last updated:

Measured platform uptime

99.96%
The measured uptime of Anolla's public core pet booking services, based on service monitoring data.
Source and method
Source:
Anolla monitoring data.
Method:
Successfully completed monitoring checks are compared with all monitoring checks performed.
Last updated:

AI support availability

24/7
The availability of Anolla's AI assistant for automated guidance and answers to common user questions.
Source and method
Source:
Anolla software configuration and service monitoring.
Method:
It is verified whether the AI support service is configured to be available around the clock.
Last updated:

AI-resolved support chats

79.3%
The percentage of support chat enquiries resolved by the AI assistant without intervention from a customer support agent.
Source and method
Source:
Anolla anonymized AI and support usage data.
Method:
An inquiry is considered resolved if no follow-up inquiry or support ticket on the same topic was created for the same session or account.
Last updated:

Advanced features activated via self-service

12
The number of additional pet care management features customers can activate with one click through self-service settings.
Source and method
Source:
Anolla software configuration.
Method:
Active add-on features that customers can activate through self-service are counted in the feature catalog.
Last updated:

Full online payment flow with prepayment

100%
The proportion of the total fee required as an online prepayment before a pet care appointment is confirmed.
Source and method
Source:
Anolla payment configuration.
Method:
It is verified whether a booking with integrated online payment is confirmed only after the full booking fee has been paid.
Last updated:

Core feature coverage in mobile apps

99%
Share of core web-based pet booking features available in the iOS and Android mobile apps.
Source and method
Source:
Anolla feature catalog and release/QA checks.
Method:
The core features supported in the mobile applications are compared with the web platform's core feature catalog.
Last updated:

Unedited AI-generated support responses

52.4%
Share of AI-generated support ticket responses that required no substantive edits from the technical support team.
Source and method
Source:
Anolla anonymized AI and support usage data.
Method:
AI-generated responses are compared with responses edited or manually replaced by technical support.
Last updated:

Management accounts using automated notifications

90%
Share of active pet care accounts using event-based notifications to automate booking updates and workflow alerts.
Source and method
Source:
Anolla anonymized usage data.
Method:
Active management accounts in which the automated email or SMS notification add-on is enabled are counted.
Last updated:

Independently completed initial setup

85%
Share of new users who set up their main pet booking software account online without additional training or support.
Source and method
Source:
Anolla anonymized usage data.
Method:
Completion of the account, schedule, service, and initial booking flow setup steps by new users is verified.
Last updated:

Active accounts using advanced features

41.2%
Share of active accounts using at least one advanced feature to expand or automate pet service booking workflows.
Source and method
Source:
Anolla anonymized usage data.
Method:
Active accounts with at least one enabled add-on feature are compared with all active accounts.
Last updated:

Anolla ratings on Capterra

Alongside Anolla's anonymised usage data, independent user ratings are available on the software review site Capterra. These ratings show how customers experience Anolla when scheduling appointments and managing pet services.

★★★★★
5.0/5

Ease of use

★★★★★
5.0/5

Features and functionality

★★★★★
4.7/5

Value for money

Ratings are based on user reviews from the independent software portal Capterra.

Frequently asked questions

Find answers to common questions about Anolla's pet booking software so you can evaluate the platform with confidence and get started sooner.

  • keyboard_arrow_downHow is Anolla different from standard pet service booking software?
    Many booking tools only handle appointment selection and calendar management. Anolla brings pet booking software, CRM, automated workflows, flexible pricing, and online payments together in one AI-powered workspace. It supports both hourly appointments and multi-day stays, works on the web and in mobile apps, and accommodates multiple countries and languages. Its flexible setup suits independent pet care providers as well as larger organisations offering services such as dog training, daycare, boarding, or grooming.
  • keyboard_arrow_downDoes Anolla support hourly and multi-day pet service bookings at the same time?
    Yes. One of Anolla’s key advantages is its ability to manage different types of pet care bookings in one system. Veterinary clinics, dog daycare centers, boarding kennels, catteries, grooming salons, and training facilities do not have to choose between hourly appointments and day-based reservations. The same account can handle short consultations, grooming visits, and multi-day stays, as well as services with flexible durations such as dog training programs, rehabilitation plans, and personalized care packages. Vaccinations, treatments, boarding stays, and training sessions all appear in a centralized calendar. This makes Anolla’s pet booking software particularly well suited to hybrid businesses that combine veterinary care, pet boarding, grooming, and training.
  • keyboard_arrow_downHow does the Anolla AI assistant reduce the administrative workload and human errors in pet services?
    Anolla's automated AI customer support is available around the clock and can resolve a large share of chat-based enquiries without manual input. Automated communication reduces repetitive work, helps prevent human error, and gives your team more time to care for animals and grow the business.
  • keyboard_arrow_downHow does Anolla’s dynamic pricing module help pet service providers optimize their prices?
    Anolla’s dynamic pricing module helps veterinary clinics, boarding facilities, dog daycare centers, grooming salons, and training providers automate their pricing strategies. Businesses can create rules that adjust rates by day of the week, time of day, season, holiday period, or customer group, including returning clients, new customers, and multi-pet households. Lower-demand appointment times, boarding dates, or training sessions can be offered at reduced rates to fill available capacity. During peak hours and busy seasons, flexible pricing helps maximize revenue while keeping prices clear and fair for pet owners. The goal is to improve appointment utilization, kennel and room occupancy, and overall business profitability.
  • keyboard_arrow_downIs Anolla suitable for both an independent pet service provider and a multi-location pet service chain?
    Yes. Anolla scales from independent pet care professionals to large veterinary or pet boarding groups with multiple locations. A solo veterinarian, mobile dog groomer, pet sitter, or dog trainer can start with the feature-rich free plan and manage appointments, training sessions, and care services in one place. Multi-clinic groups and operators with several kennels, catteries, or dog daycare locations benefit from centralized management of calendars, room and kennel capacity, facilities, and staff. The pet care management software supports unlimited locations, service providers, and administrators. Flexible role-based and location-based access control lets each veterinarian, groomer, caregiver, trainer, or administrator view only the information relevant to their work.
  • keyboard_arrow_downWhat tools and systems does Anolla pet booking software integrate with?
    Anolla is built on an API-first architecture and supports integrations used by veterinary clinics, boarding facilities, and grooming salons. Its direct Stripe integration lets businesses collect deposits and payments for dog boarding reservations, training programs, veterinary procedures, and other pet services. Google Analytics, Google Tag Manager, and Meta Pixel help teams measure booking journeys, campaign performance, and pet owner behavior. Raw data can also be exported to business intelligence and machine learning tools for analysis of visit frequency, clinical trends, boarding occupancy, and other operational metrics. Anolla’s API can connect the platform with veterinary practice management systems, billing platforms, access control solutions, and other tools used by pet care businesses.
  • keyboard_arrow_downWhat does the free package include, and what do the paid modules add for pet booking management?
    Anolla's free plan includes the essential booking and client management tools needed to launch and run a veterinary clinic, grooming salon, dog daycare, or small pet hotel. A solo veterinarian, independent groomer, or new dog trainer can accept online bookings, manage pet and owner profiles, and send basic reminders without a fixed monthly fee. Paid plans add unlimited automation, including advanced reminder and aftercare sequences, enhanced integrations with tools used in your clinic or facility, and loyalty features for points, repeat-visit discounts, and personalised care programmes.
  • keyboard_arrow_downHow does Anolla’s usage-based pricing reduce risks in the pet business?
    Anolla’s usage-based pricing helps veterinary clinics, dog daycare centers, boarding kennels, grooming salons, and training facilities reduce financial risk. Pet service providers do not have to pay a high fixed monthly fee for booking software during quieter periods when reservations are limited. Costs scale with actual booking volume and active platform use. This model is especially practical for seasonal pet boarding businesses, summer dog camps, and veterinary clinics with demand that changes around holidays, vacation periods, and seasonal illness peaks.
  • keyboard_arrow_downHow quickly can I start working with Anolla's pet booking software?
    Setup is quick and usually takes only a few minutes. A context-aware AI assistant is available around the clock to guide configuration, so most users can prepare their account independently and start using the pet scheduling software without a complicated onboarding process.
  • keyboard_arrow_downWhat makes Anolla’s pet booking platform a future-proof solution?
    Anolla is future-ready pet booking software with an extensible, modular architecture designed to support the evolving needs of veterinary clinics, pet hotels, boarding kennels, and dog care centers. Its cloud infrastructure and AI-driven capabilities help businesses use booking data to forecast demand and plan workloads more effectively. Unlike rigid systems, Anolla is built around a powerful API that makes it easier to add new features and connect third-party solutions. The modular platform can also support IoT integrations such as smart access control for boarding facilities, kennel sensors, connected scales, and other specialist equipment. This architecture enables pet care providers to adopt emerging technology across their reservation, scheduling, and care workflows without replacing their core pet business software.

¹ Percentages are approximate indicators calculated based on our historical and current data. These figures are based on client feedback, surveys, and other analyses. The final result may differ. The outcome depends on the specific scope and sector of the application.

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