Pet boarding management software
Run your pet hotel, boarding kennel, cattery or daycare from one configurable system. Manage accommodation units, occupancy, services, pricing, payments and integrations as your pet care business grows.
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Add-on modules
Extend your pet hotel booking system with the add-on modules you need, whenever you need them. Activate new features with one click, automate daily workflows, and reduce manual administration without complex setup. -
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Scalable data management
Manage unlimited accommodation units, users, services, and customers in one pet boarding management system. Anolla brings reservations, guest and pet details, and service management together in one central location. -
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IoT Ecosystem
Anolla connects digital workflows with physical technology such as access control, automated lighting, and other smart devices. These integrations support 24/7 self-service check-in and help your pet hotel operate more smoothly with less manual intervention.
24/7 Sales Agent
Turn your pet hotel into a 24/7 online sales channel where a virtual booking assistant matches, in real time, free kennels, accommodation packages and add-on services with the right pet and owner – for fast bookings, inquiries or arranging stays with special conditions.
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Service marketplace
List your pet hotel services on a marketplace where new customers can discover them more easily. Increase your visibility across digital channels without extra marketing work, making it especially useful for new pet boarding businesses. -
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Quotes and orders
Accept profitable pet hotel orders and respond to accommodation and group booking quote requests with personalised offers – this way you make full use of peak holiday demand, fill your kennels and increase your base of loyal pet owners. -
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Interactive Business Profile
Bring all information about your pet hotel – accommodation packages, day care, walking and grooming services – together on a single interactive business profile. This profile serves as a fully functional online booking environment where pet owners can choose the right type of kennel 24/7, add extra services, pay deposits and submit special requests or quote enquiries.
24/7 Contextual AI support
Use a deeply integrated, multilingual AI assistant available around the clock. It provides personalised recommendations, saves time, and improves the customer experience when managing pet hotel reservations and services.
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Contextual AI Assistant
The context-aware AI assistant automatically handles many routine customer support conversations and helps with more technical enquiries. It considers each user's questions, account activity, and relevant data to provide faster, more useful answers. -
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Automated customer communication
Automated customer communication sends timely, personalised notifications triggered by events such as bookings, pet arrivals, or reservation changes. Multilingual messages are securely managed and documented within your pet hotel software. -
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24/7 Customer Support
Your customers can access multilingual AI chat support 24/7. The assistant answers common questions, guides pet owners through the booking process, and helps resolve issues even outside your business hours.
Trusted Platform
A recognized all-in-one pet hotel booking platform – the preferred choice of dozens of kennels, cat hotels, and pet care centers. Replace fragmented spreadsheets, email lists, and separate calendar apps with professional pet hotel booking software and offer pet owners a unified, secure, and transparent online booking experience.
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Easy to Use
Anolla's pet hotel booking system is easy to adopt and straightforward to use. Multilingual guided support is available 24/7, so you can set up your account and start managing boarding reservations without outside assistance. -
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Unrivaled Value Proposition
With Anolla, you pay for actual usage rather than unnecessary features or empty capacity. Transparent pricing helps your pet hotel control costs, while the pet hotel booking system scales with reservation volume and changing business needs. -
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Real‑Time Support
Real-time support helps resolve day-to-day questions quickly. A context-aware AI agent assists with common enquiries, while automation integrations reduce manual work across pet boarding reservations and customer communication. -
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Security and Compliance
Anolla protects your business, customer and booking data with encryption, 24/7 monitoring and cloud backups. This GDPR-compliant pet hotel software provides a secure foundation for managing daily boarding operations.
Customer Experience
Customer feedback, measurable results and success stories show how Anolla helps pet hotels streamline workflows, simplify reservation management and provide a smoother booking experience for pet owners.
Customer Success 360°
Turn your pet hotel customer management into a strategic partnership with pet owners – Customer Success 360° combines 24/7 context-aware support, booking analytics, occupancy reports and dynamic dashboards that help you prevent over- or under-occupancy in peak seasons, increase owner satisfaction and grow the share of loyal repeat customers.
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360° Personalization
360° personalization tailors pet hotel offers in real time for each pet owner – taking into account the animal’s previous stays, dietary and exercise preferences, sensitivities, and preferred room or kennel type. Intelligent recommendations (the right boarding package, dog park play times, extra care), quick options, and 24/7 chat support create a convenient one-click booking experience at the pet hotel for both new and loyal customers. -
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Customer Management
Pet hotel client management (CRM) consolidates, for every dog, cat and other pet, the associated owner data, vaccination information, special requests, diet and treatment plans into a single real-time database – create smart segments (e.g. long-stay dogs, frequent cat guests, first-time clients), add notes about the pet’s character and habits, personalize communication and strategically grow the pet hotel’s loyal customer base. -
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Bookings for website and sharing
Create and share unique pet hotel booking links and QR codes – every veterinary clinic referral, dog school collaboration post, Instagram bio, website button or printed flyer becomes a direct path to booking dog or cat accommodation in your pet hotel calendar. -
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Online payments
Let customers pay a deposit securely when booking their pet's stay. Accommodation is confirmed once payment is received, helping your pet hotel reduce no-shows and protect revenue. -
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Automated Waitlist
An automated waitlist helps fill newly available boarding spaces quickly. The pet booking system notifies customers when a suitable space opens up, improving occupancy even outside business hours. -
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Translation Management
Let pet owners book in their preferred language, from reading boarding service descriptions to receiving confirmations and notifications. A localised interface managed through one language configuration helps your pet hotel serve international customers while keeping the booking journey clear and consistent. Anolla supports operations across multiple countries, currencies and time zones.
Customer Loyalty Analytics
Pet hotel customer loyalty analytics shows in real time which dog and cat owners are your most valuable customers, how many nights per year they book, which accommodation types and add-on services (washing, grooming, training) they prefer – enabling you to offer them personalized pricing, targeted care packages and to maximize kennel occupancy and revenue per pet room.
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Memberships
Create loyalty programmes and membership tiers for returning pet hotel customers. Automated memberships let you offer tier-based discounts on overnight boarding, pet day care, service packages or repeat stays. -
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Passes and Tickets
Prepaid pet hotel passes and punch cards (for example 10× dog day care or 5× weekend stays for cats) provide stable cash flow and repeat visits – automatic tracking of used visits reduces administrative work to almost zero for both the hotel staff and the clients. -
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Recurring Subscriptions
Recurring subscriptions create automatically renewing subscription-based daycare and accommodation passes for pets, ensuring stable and predictable monthly revenue for the pet hotel and uninterrupted care for animals, without owners needing to book each dog or cat daycare separately. -
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Email Campaigns
Send targeted email campaigns to exactly the right pet owner segments – export dynamic customer groups (e.g. long-stay bookings, cat owners, puppy clients) from your pet hotel CRM to your email marketing platform with a single click and offer personalised accommodation packages, seasonal deals and vaccination or care reminders with measurably better results.
Pet boarding reservation system
Manage online booking requests, individual stays and reservations for families with multiple pets from one clear dashboard. Coordinate dog and cat accommodation, daycare, walks, feeding times, client notifications and activity records while reducing spreadsheet work.
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Group Bookings
Automated group bookings for pet accommodation – manage overnight stays for multiple dogs and cats at once, set occupancy limits for each room and kennel, and handle real-time guest lists, including recurring group bookings for regular clients. -
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Multi-Resource Booking
Set up multi-resource booking for pet hotels – let owners select multiple pets, different rooms, play areas, walking times, spa treatments and transport services in a single reservation, ideal for managing accommodation packages and add-on services. -
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Hourly and Daily Services
Manage all pet hotel services from a single platform – hourly dog walks, day care, overnight stays, longer holiday boarding, spa and grooming services, training and VIP package bookings aligned with your accommodation model. -
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Variable-Duration Services
Create flexible-duration pet boarding and daycare services – the owner chooses the length of the stay, walk durations or daycare time window, which increases bed occupancy and reduces empty calendar slots. -
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Flexible Booking Rules
Your pet hotel, your booking rules – define check-in and check-out times, stay start and end rules, cancellation and prepayment policies, vaccination checks, and manage a color-coded pet booking calendar in day, week, or month view.
Pet hotel scheduling software
Coordinate staff hours, boarding spaces, services and locations in one place. Role-based access and real-time updates keep reservations, resource availability and staff rotas accurate across daily operations.
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Schedules
Pet hotel schedules automatically sync the availability of cat and dog rooms, play yards, and service times with your online booking calendar – set standard opening hours and special times (holidays, staff training, large-dog zones) in just a few clicks, and bookings update instantly. -
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Time Blocking
Flexible time blocking for pet hotels – create single or recurring blocks for specific rooms, kennels, play areas, grooming rooms, and walking schedules using precise date, time, and weekday filters to manage availability during peak seasons and exclusive client reservations. -
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Resource Management
Manage all pet hotel resources wisely – link dog and cat rooms, zones for large and small dogs, play yards, spa booths, transport crates and walking areas to specific accommodation and care services, avoiding double use and maximizing occupancy and sales revenue. -
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Access Management
Configure secure access to pet hotel management software – define which bookings, pet profiles, vaccination records, rooms, walking schedules and payment information can be seen by administrators, animal caretakers, walkers and reception staff, and customize automatic emails and SMS notifications for pet owners.
Mobile-first software
Mobile-first pet hotel booking software – a modern interface, cloud-based sync with availability for all rooms and services, and instant app notifications for new bookings, cancellations and upcoming check-ins ensure smooth operations on phone, tablet and computer.
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Cloud-based access
Manage pet hotel bookings securely from any device or location. Data syncs automatically, while reliability and security are continuously monitored to keep daily operations running smoothly. -
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Cross-platform ecosystem
As a pet hotel owner, you enjoy a cross-platform ecosystem from Mac/PC to iOS and Android – start managing bookings, planning kennel occupancy, or organizing walking schedules on one device and continue on another with the same smooth and intuitive experience. -
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Admin app
Enjoy truly mobile-friendly pet hotel management – the iOS and Android admin apps provide 100% of the web version’s capabilities, from managing cat and dog boarding spaces to handling payments and checking vaccination records, with instant app notifications so you can run your pet boarding business from anywhere. -
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Client app
Win pet owners’ trust and keep them loyal with a smooth mobile-friendly booking experience – the client app (iOS, Android, web) lets them quickly choose a suitable boarding period for dogs and cats, add extra services (washing, walks, playtime) in a few clicks, and receive instant notifications about bookings, payments and pet care information. -
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Instant app notifications
Receive real-time app notifications about all pet owner activities – new pet hotel bookings, accommodation inquiries, cancellations, and messages in both browser and mobile so no dog’s or cat’s stay goes unnoticed.
Personalized automated notifications
Set up automated notifications based on the pet’s arrival, pickup, accommodation location, season, and channel (email/SMS) – personally tailored messages reach the right pet owners at the right time, keeping a consistent brand voice and reducing manual communication at your pet boarding facility.
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Automated confirmations
Give both pet owners and pet hotel staff peace of mind by sending automatic email and SMS confirmations for every new stay booking, date change, added service, or cancellation, ensuring all dog and cat boarding periods are accurately recorded. -
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Reminders
Help pet owners remember their reservations with automated SMS and email notifications. Timely reminders reduce no-shows, and text messages reach clients quickly even when they do not have internet access. -
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Automatic feedback collection
Automatically collect feedback from pet owners after a verified boarding stay or service. Ratings and comments provide valuable insight into the guest experience and help your pet hotel make data-driven improvements.
Dynamic pricing
Automate pet hotel pricing based on time of day, season, room type, kennel size, pet type (dog/cat), customer group and demand – one of the most powerful pricing modules on the market for accommodation and add-on services, enabling campaigns, multi-pet discounts, VIP client rates and holiday-period pricing to maximize your pet boarding revenue.
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Time-based special pricing
Set up automatic special prices and discounts based on length of stay, date, time, weekday, kennel type, dog or cat size, and customer membership to optimize pet hotel occupancy, manage peak-season demand, and fill empty cages more profitably in low season. -
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Resource-based pricing
Resource-based pricing for pet hotels – design flexible pricing for dog and cat boarding, day care, spa treatments and add-on services according to kennel type, pet size, staff experience and seasonality, so the value of every crate, suite and walk is priced fairly and productivity is maximized. -
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Discounted rates
Dynamic pet hotel discounts with a single click – highlight early-bird offers, low-season specials, multi-pet packages and long-stay discounts with crossed-out standard prices to guide dog and cat hotel customers’ booking decisions and fill empty kennels more quickly.
Data-driven analytics
Make your pet hotel data-driven – track real-time kennel occupancy, average stay duration, share of repeat visits, use of add-on services (walks, grooming, training) and revenue metrics, link bookings to Google Analytics, GTM and Meta Pixel, and export raw data to BI or ML tools to optimize pricing, boarding packages and the pet owner journey from first inquiry to repeat booking.
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Real-time statistics
Monitor your pet hotel’s real-time statistics – the dashboard displays, second by second, how many dogs and cats are currently staying, how many kennels are free, revenue broken down by accommodation, day care, and care services, and how many new pet owners have booked so you can quickly decide on price changes, promotions, and staff scheduling. -
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Web analytics integrations
Connect pet hotel bookings with web analytics – integrate Google Analytics, Google Tag Manager and Meta Pixel to track which campaigns bring more dog and cat accommodation bookings, which pet hotel landing pages convert better, and where in the booking flow pet owners drop off so you can continually improve your pet hotel’s online sales. -
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BI & AI readiness
Prepare your pet hotel for BI and AI – export detailed booking data (pet type, size, room type, length of stay, add-on services, booking channel) into Excel, Google Sheets or directly into BI and AI tools to run in-depth analyses, build predictive occupancy and demand models and design smart pricing for better profitability in dog and cat hotels.
Flexible pricing
Flexible pricing for pet hotels – a transparent usage-based model with no hidden fees that scales from small home-based pet boarding services to large dog and cat hotel chains, accounts for seasonal demand (holiday periods, public holidays), and allows you to optimize costs as the number of rooms, pets, and bookings grows.
Free software
Start using pet hotel booking software risk-free – create a smooth online booking flow for dog and cat accommodation, manage basic kennel availability, confirm reservations with automatic email notifications, and give pet owners a clear overview of available dates and lodging options.
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Package includes
Paid features
Start with free software and activate paid features as needed and as your business grows.
Paid featuresAnolla usage statistics
These figures are compiled from Anolla's anonymised usage statistics, pet hotel booking system configurations, feature catalogue, feedback collected through the platform and service reliability monitoring. They reflect measured usage and configuration data, not guaranteed results for any individual pet boarding business.
Officially supported languages
26
The number of languages officially supported across Anolla's user interface, notifications, AI assistance and customer support workflows, enabling pet hotels to manage bookings in a multilingual environment.
Source and method
Overall in-app user rating
4.8/5
The weighted average of in-app user ratings, based on data from pet boarding workflows, support conversations and feedback analytics.
Source and method
Measured platform uptime
99.96%
The measured availability of Anolla's public core pet hotel software services, based on system monitoring data.
Source and method
AI support availability
24/7
The availability of Anolla's AI assistant for automated guidance and answers to common questions about pet hotel bookings and software use.
Source and method
AI-resolved support chats
79.3%
The percentage of support chat enquiries resolved by the AI assistant without intervention from a customer support specialist.
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Advanced features activated via self-service
12
The number of optional pet boarding management features that a pet hotel can activate with one click through self-service settings.
Source and method
Full online payment flow with prepayment
100%
The percentage of the total booking value required as a prepayment before confirming a pet boarding reservation with integrated online payment.
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Core feature coverage in mobile apps
99%
Share of core pet hotel booking system features also available in Anolla’s iOS and Android mobile apps.
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Unedited AI-generated support responses
52.4%
Share of AI-generated support ticket responses that required no editing by the technical support team.
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Management accounts using automated notifications
90%
Share of active admin accounts using event-based automated notifications for pet hotel reservations and related workflows.
Source and method
Independently completed initial setup
85%
Share of new users who set up the core features of their pet hotel software account online without additional training or support.
Source and method
Active accounts using advanced features
41.2%
Share of active accounts using at least one advanced feature to streamline or automate pet boarding operations.
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Anolla ratings on Capterra
Alongside Anolla’s anonymized usage data, the independent software marketplace Capterra collects user ratings for Anolla. The overview below shows how customers rate Anolla for managing their day-to-day booking operations.
★★★★★
5.0/5
Ease of use
★★★★★
5.0/5
Features and functionality
★★★★★
4.7/5
Value for money
Ratings are based on user reviews from the independent software portal Capterra.
Frequently asked questions
Frequently asked questions about Anolla pet hotel booking software – clear answers for dog and cat hotel operators who want to understand how a digital booking solution helps fill kennels, reduce phone calls and emails, simplify pet check-in and make a firm, informed decision about adopting the software.
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keyboard_arrow_downHow is Anolla’s pet hotel booking software different from standard reservation systems?Many conventional booking tools are limited to selecting dates and managing a calendar. Anolla is an AI-powered, all-in-one pet hotel booking system that brings reservations, customer relationship management (CRM), automation, flexible pricing, and online payments together. It supports hourly services and multi-day stays, works on the web and in mobile apps, is available worldwide, and offers multilingual functionality. Its flexible setup makes Anolla suitable for independent pet care providers, growing boarding facilities, and larger pet resort organisations.
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keyboard_arrow_downDoes Anolla support day care and multi-day pet hotel bookings at the same time?Yes, this is one of Anolla’s biggest advantages for pet hotels and boarding kennels. Unlike many generic booking systems, Anolla doesn’t force you to choose only between daycare or overnight boarding models. The platform allows you to manage hourly dog and cat daycare, day-based boarding, longer vacation packages and individually defined care periods simultaneously. Under a single pet hotel account you can manage schedules and bookings in parallel for different rooms, kennels, suites and play areas, and add extra services such as dog walking, individual playtime, bathing, grooming and nail clipping. All bookings are consolidated into one clear calendar, where you can immediately see occupancy for boarding and daycare spaces. Thanks to this, Anolla is especially well suited to hybrid pet hotels that combine daycare, overnight boarding, grooming salons, training or, for example, dog play sessions and group activities.
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keyboard_arrow_downHow does the Anolla AI assistant reduce a pet hotel’s administrative workload and human errors?Anolla's automated AI customer support assistant is available 24/7 and can resolve a large share of chat enquiries independently. Automated communication reduces repetitive administrative work, lowers the risk of human error, and gives your team more time to care for guests and grow the pet hotel.
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keyboard_arrow_downHow does Anolla’s dynamic pricing help pet hotels optimize their prices?Anolla’s dynamic pricing module is designed specifically for pet hotels, boarding facilities and daycare centres to maximise revenue. The hotel manager can set clear pricing rules based on room or kennel type, pet size and species, length of stay, season, day of week, holidays and peak hours. For example, you can automatically charge higher rates over Christmas, school holidays or popular weekends and offer lower prices on weekdays or in lower-occupancy months. All price changes happen automatically according to the accommodation and daycare rules, without manually editing each booking. The system helps fill empty spaces with special offers by selling low-demand periods at more attractive prices, while maximising nightly rates and add-on sales (such as spa treatments, grooming, extra walks) during popular times. The goal is to increase both occupancy and the overall profitability of the pet accommodation business.
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keyboard_arrow_downIs Anolla suitable for both a small pet hotel and a multi-location pet boarding chain?Yes, Anolla is designed to scale for pet hotels and boarding facilities of any size—from a small home-based dog boarding service to multi-location pet centers with dozens of rooms. A small single-location pet hotel or individual boarder can start with a powerful free plan that covers all essential booking, accommodation, and owner-management functions. Larger multi-location pet hotel chains benefit from centralized management, a unified branded booking portal, standardized pricing, and reporting across all boarding sites, daycares, and grooming salons. The platform lets you add unlimited locations, users, and roles—such as admin, receptionist, animal carer, night guard, or grooming specialist—and manage their permissions with role- and location-based access control (RBAC). This way, each staff member sees only the pet, room, and booking data they need, simplifying daily planning and improving data security.
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keyboard_arrow_downWhat tools and systems does Anolla pet hotel booking software integrate with?Anolla is built with an API-first architecture that allows pet hotels, boarding facilities and daycare centres to easily connect their booking system with other business-critical tools. For payment processing, there is a direct integration with Stripe, enabling owners to pay securely for pet accommodation and add-on services at the time of booking (deposit, down payment, full payment). For analytics, Anolla supports integrations with Google Analytics, Google Tag Manager and Meta Pixel to track booking sources, campaign performance and website conversion for the pet hotel. When needed, the pet hotel can export raw data to BI and machine learning tools to analyse occupancy, seasonality, the most popular room types and sales channels. In addition, the platform includes a powerful public API to connect Anolla with accounting software, client communication tools, security gate and door lock systems or other pet management solutions in use.
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keyboard_arrow_downWhat does Anolla’s free plan include and what do the paid add-ons provide for a pet hotel?Anolla's free plan includes the essential features needed to launch professional online booking for a pet hotel or boarding facility: a convenient reservation form for owners, accommodation and daycare schedule management, basic customer and pet profiles, automated email confirmations, and straightforward reporting. It is ideal for a small kennel, cattery, home-based pet daycare, or new pet hotel. Paid modules add advanced capabilities, including unlimited automated messages and reminders for vaccination expiry dates, check-ins, and repeat bookings; enhanced payment and analytics integrations; loyalty programmes with returning-customer discounts, points, and coupons; detailed reports on occupancy, revenue, and services; and a branded booking portal featuring your logo and domain. Each boarding business can choose the functionality that best fits its size and growth plans.
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keyboard_arrow_downHow does Anolla’s usage-based pricing help a pet hotel reduce risks?Anolla’s usage-based pricing model is designed for pet hotels, boarding kennels, and pet daycare centers where demand can fluctuate seasonally. Instead of paying high fixed monthly fees during periods when cage, room, and daycare occupancy is lower, Anolla’s cost scales with the actual booking volume. This means that in summer and holiday periods, when the pet hotel is full, the platform supports strong sales and high revenue, while in quieter months the software does not burden cash flow with heavy fixed costs. The model is ideal for seasonal dog boarding, cat hotels, pet daycares, and hybrid pet centers where bookings depend on school holidays, vacation seasons, and owner travel. In this way, Anolla helps keep business costs flexible and risks under control while supporting sustainable, long-term growth.
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keyboard_arrow_downHow quickly can a pet hotel start working with Anolla?Setting up Anolla's pet boarding management system is quick and takes only a few minutes. A context-aware AI assistant guides you through configuration 24/7, allowing most users to prepare their account independently and start managing bookings without a complicated onboarding process.
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keyboard_arrow_downWhat makes Anolla’s pet hotel booking platform a future-proof solution?Anolla is designed as a future-proof pet hotel booking and accommodation management platform thanks to its extensible modular architecture and cloud-based technology. The platform evolves continuously, using artificial intelligence to learn pet hotel occupancy patterns, seasonality and owner booking behavior, thereby supporting increasingly accurate pricing and finely tuned resource utilization. Unlike static booking programs, Anolla is built around a powerful API that makes it easy to connect new payment solutions, marketing tools and management reporting systems in the future. The extensible platform also supports an IoT ecosystem, which is especially important for modern pet hotels: it is possible to integrate smart door and cage locks, visitor entry gates, sensors (such as motion, temperature, humidity) and equipment rental or monitoring. This architecture ensures that a pet hotel can continuously adopt the latest security, marketing and service technologies, staying at the forefront of the local pet accommodation market.
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