Restaurant reservation system

Restaurant reservation system

Try for free an AI-powered booking platform built for restaurants that sets up in minutes, synchronizes online and on-site reservations, optimizes table layout, and supports a growing number of guests.

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All-in-one software

Create exactly the table booking and guest management solution your restaurant needs – a modular platform with flexible configurations, kitchen and floor workflows, and payment integrations, ready to grow with your restaurant concept.

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    Add-on modules

    Extend your restaurant booking software in real time – enable 20+ ready-made modules with a single click (table layout, waitlist, deposits, group bookings, events) and reduce manual reservation handling by up to 41.2%¹ (Capterra Features & Functionality 5/5).
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    Scalable data management

    Add unlimited restaurants, dining areas, tables, staff, menus and guest accounts, and manage all booking and guest data from a single central restaurant platform 33.1%¹ more efficiently.
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    IoT Ecosystem

    An automation engine that links a restaurant’s digital reservation processes with the physical environment – door locks and access systems, lighting automation, HVAC, kitchen displays – enabling 24/7 self-service table booking, autonomous operations and 10–30% energy savings.

24/7 Sales Agent

Turn your restaurant into a 24/7 online sales channel: a virtual booking and sales environment matches free tables, menu experiences and special offers with the right guest in real time – for à la carte reservations, group and event bookings, as well as catered-event inquiries.

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    Service marketplace

    Showcase your restaurant, café or wine-cellar dinners on a booking marketplace where new guests can discover your menu and special events without additional marketing – boosting visibility for new restaurants in digital channels by up to 16.9%¹.
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    Quotes and orders

    Accept profitable group, party, banquet and catering orders and manage quote requests in the same reservation software – preparing offers, confirming menus, booking halls and collecting deposits so that every valuable event comes to your restaurant rather than to a competitor.
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    Interactive Business Profile

    Centralize your entire restaurant brand and guest journey on an interactive business profile: a single web page where guests can view the menu, availability, and special offers, and can 24/7 book tables, order group menus, pay deposits, and submit event or banquet inquiries.

24/7 Contextual AI support

Use an AI assistant trained for restaurants and deeply integrated with your reservation flows, which answers up to 79.3%¹ of recurring guest and staff questions 24/7 in 25 languages – menu, allergies, table availability, events, parking – and provides personalised recommendations to increase booking fill rates and revenue.

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    Contextual AI Assistant

    A context-aware AI assistant helps restaurants automate up to 79.3%¹ of repetitive questions and up to 52.4%¹ of first-level reservation and table management requests by analysing guest bookings, floor plans, menu options, and customer preferences in real time and providing each guest with personalised solutions.
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    Automated customer communication

    Automated guest communication sends booking- and visit-based personalised notifications to the right guest at the right time (in 25 languages) – confirmations, reminders, waiting list updates, menu and campaign offers – reducing manual work for restaurant administrators and floor staff by up to 39.3%¹ and consolidating all communication within a single restaurant booking platform.
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    24/7 Customer Support

    Your restaurant guests have 24/7 access to AI chat support in 25+ languages – it follows your house rules, reservation policies and table usage guidelines, guides them in creating and modifying bookings and helps with special requests, reducing the need to answer admin and booking calls by up to 59.3%¹.

Trusted Platform

Recognized all-in-one restaurant booking software – the preferred solution for hundreds of top restaurants, cafés, bistros, and hotel restaurant teams. Replace fragmented table management, paper and phone notes, email communication, and separate online booking tools with a central system and provide guests with a consistently top-tier reservation and dining experience.

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    Easy to Use

    Usability 5/5 – an intuitive table layout view, clear reservation calendar, and step-by-step guided support 24/7 in multiple languages have reduced restaurant staff training time by 60% and enabled 9 out of 10 reservation managers, floor managers, and hosts to learn the system’s core functions in under 30 minutes¹ (Capterra rating).
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    Unrivaled Value Proposition

    Anolla restaurant booking platform is a cost-effective and reliable investment in automating guest management. Its financial value rating is 4.7/5¹ and its functionality and reliability rating is 5/5¹ on Capterra. The software uses usage-based pricing – you pay only for your actual booking volume and feature usage, with no hidden costs and no long-term contracts, which helps reduce low-season risks and keep costs under control.
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    Real‑Time Support

    Real-time support service for restaurants: 24/7 context-aware AI support resolving 79.3%¹ of tickets, integrated with POS, payment solutions, and online booking forms, has raised restaurant customer support satisfaction to 4.7/5¹ and shortened resolution times for bookings and table rearrangements.
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    Security and Compliance

    Security and compliance in the restaurant sector – encrypted data exchange, 24/7 monitoring and cloud-based backups protect guests’ personal and payment data 90–95% more effectively than local servers. The platform complies with GDPR, ensuring smooth online booking, secure customer data management and peace of mind for both restaurant owners and guests.

Customer Experience

An aggregate rating of 4.8/5¹ and 99.96%¹ uptime prove the reliability of the restaurant booking platform and its stable performance even at peak hours. Real-life success stories from restaurants show measurable growth in revenue and occupancy rates, fewer cancellations and faster table turnover – join restaurants that refuse to compromise on guest experience or booking convenience.

Customer Success 360°

Transform your restaurant guest management into a strategic partnership – Customer Success 360° combines 24/7 context-aware support, reservation and visit data analytics, and dynamic dashboards to anticipate peak hours, optimize floor planning, manage regulars, and increase guest satisfaction and repeat bookings.

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    360° Personalization

    360° personalization adapts, in real time, a suitable reservation time, table location and recommended menu options for each guest based on their past visits and preferences – smart recommendations, one-click booking buttons on the website and 24/7 chat support ensure a smooth one-click restaurant booking experience on both mobile and desktop.
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    Customer Management

    Restaurant customer management (CRM) consolidates all guest data into a single, real-time database – track regulars, food preferences, allergies and usual table choices, create dynamic guest segments and personal notes to deliver personalised service to every visitor and increase loyalty and average check size.
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    Link Manager

    Create and share unique online table booking links and QR codes for every dining room, terrace, private room or menu – every Instagram bio, Google profile, website button, campaign flyer or in-room dining card becomes a direct path to a table reservation, without phone calls or emails.
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    Online payments

    Secure prepayments and deposits confirm a table booking only after a successful online payment – cut down on no-shows, cover dinner prep costs and protect your peak-time, holiday and special event menu revenue.
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    Automated Waitlist

    The automated waitlist fills empty tables around the clock – when a booking is cancelled or a table becomes free earlier, the system immediately notifies guests about the available time and table, increasing dining room occupancy and revenue without bar staff or servers having to make calls themselves.
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    Translation Management

    Provide every foreign guest with a native-language table reservation experience in more than 25 languages – menu descriptions, allergy warnings, drink lists and the booking flow are localized automatically, breaking language barriers and increasing online reservations from international tourists and business clients.

Customer Loyalty Analytics

Restaurant customer loyalty analytics shows in real time who your most profitable regulars are, which dishes, drink packages and table categories they prefer and when they tend to book – allowing you to offer targeted promotions, personalized tasting menus and VIP seating to maximize occupancy and profit.

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    Memberships

    Create multi-tier restaurant loyalty and VIP programs – automate customer tiers based on visit frequency and spend, offering exclusive discounts at each level for dinners, tastings, sommelier evenings and private room bookings; just a 5%¹ improvement in customer retention can increase restaurant profit by 25–95%¹.
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    Passes and Tickets

    Pre-ordered regular guest passes, gift cards and repeat-visit packages ensure cash flow and consistent table occupancy – the system must automatically track used visits, menu packages and drink credit, reducing administrative management to a minimum.
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    Recurring Subscriptions

    Recurring subscriptions create automatically renewing restaurant-based membership packages and booking rights – for example a weekly business lunch table, a monthly degustation evening seat or a regular Sunday brunch – ensuring a stable, predictable monthly cash flow and guaranteed repeat visits.
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    Email Campaigns

    Send targeted email campaigns to specific guest segments – for example to vegan menu fans, business lunch bookers, wine club members or families with Sunday brunch offers; export dynamic restaurant guest groups to your marketing platform with one click and measure exactly how campaigns fill your tables.

Booking Management

Manage all restaurant table bookings, group and event reservations, kitchen time slots, service shifts, notifications, and activity logs from a single “mission control” screen – manage individual and group tables, terrace, and private rooms in one view, reduce manual work, and gain a complete overview of dining room dynamics and revenue flow.

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    Group Bookings

    Automated group bookings for tables and halls – set guest limits, manage real-time guest lists and table layouts, and create recurring group reservations for large parties, events and banquets.
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    Multi-Resource Booking

    Convenient multi-resource restaurant booking – let guests reserve several tables, private rooms, terrace or hall areas and add-on services in a single transaction, ideal for managing parties, business lunches, tastings and event packages.
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    Hourly and Daily Services

    Manage all restaurant services – from quick lunch offers and à la carte dinners to full-day events and venue rentals – on one platform that adapts to your restaurant’s operations and business model.
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    Variable-Duration Services

    Create flexible-duration restaurant experiences – guests can choose their booking length (quick lunch, multi-course dinner, long tasting menu, or private event), which increases table occupancy and reduces downtime.
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    Flexible Booking Rules

    Your restaurant, your booking rules – define minimum and maximum reservation times, cancellation and prepayment conditions, how to handle late arrivals, and manage a color-coded table and room booking calendar in daily, weekly, or monthly view.

Schedule Management

Bring kitchen and floor shifts, table layouts, private rooms and locations together in one booking center – role-based access and real-time updating reservations ensure precise table and shift planning and reduce errors by up to 68.5%¹.

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    Schedules

    Restaurant schedules synchronize the availability of tables, halls and private rooms with online bookings – set up regular opening hours and exceptions for holidays and special events in a few clicks, and the booking calendar updates automatically.
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    Time Blocking

    Flexible table and area time blocking – create one-time or recurring blocks for specific tables, dining rooms or private areas with precise times, dates and days of the week to reserve resources for events, catering or staff training.
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    Resource Management

    Manage limited restaurant resources – link tables, dining areas, private rooms and inventory (e.g. projectors, sound systems, tasting equipment) to specific booking types, avoid double bookings and increase table turnover and revenue.
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    Access Management

    Set up access for waiters, floor managers, the reservations center and management at the level of bookings, tables, rooms and reports, and customize automatic notifications – each team member only sees and edits what is permitted, ensuring a secure and seamless workflow.

Mobile-first software

Truly mobile-first restaurant reservation software – an intuitive interface, cloud-based sync, and instant app notifications let floor managers, servers, and reservation staff manage tables and guest flow conveniently from any smartphone or tablet.

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    Cloud-based access

    The cloud-based table reservation platform for restaurants is accessible from any device and location, offering 99.96%¹ reliability – all floor plans, reservations, guest data and dining room occupancy are automatically synchronised in real time.
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    Cross-platform ecosystem

    Use a complete restaurant reservation ecosystem on Mac, PC, tablet, iOS, and Android devices – open the floor plan on your computer, manage all table bookings on mobile, and monitor the reservation flow in real time with a smooth and intuitive user experience.
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    Admin app

    The iOS and Android management app for restaurant managers and front-of-house teams mirrors 100% of the web version’s functionality – adjust the floor plan, distribute guests across service areas, update reservations, and monitor load at any time and from any location with instant in-app notifications.
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    Client app

    The booking app (iOS, Android, web) designed for restaurant guests lets them choose a suitable time, table and number of guests in just a few taps – the guest sees available times, confirmations and changes via instant notifications, making table reservations easy and increasing repeat visits.
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    Instant app notifications

    Receive real-time app notifications about every booking action – new table reservations, waitlist additions, cancellations, late arrival notes, or direct messages – in both browser and mobile, keeping the floor staff, head chef, and front desk in sync.

Personalized automated notifications

Set up personalized automated notifications for your restaurant based on event, location, language and channel (email/SMS) – confirmations, reminders, menu and dinner offers, and special event invitations reach the right guests at the right time while preserving your restaurant’s brand voice.

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    Automated confirmations

    Increase confidence for both guests and the restaurant team – send instant automatic email and SMS confirmations for every new reservation, change or cancellation, reducing confusion on the floor and in customer communication.
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    Reminders

    Reduce no-shows and empty tables by up to 14.9%¹ – automatic SMS and email reminders prompt guests at the right time about their dinner, brunch or group reservation, with SMS delivered quickly and reliably even without an internet connection.
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    Automatic feedback collection

    Automatic feedback collection asks guests for ratings (5★ scale) and short comments about the menu, service and atmosphere after each restaurant visit, helping you make data-driven decisions to improve floor operations, booking rules and service standards.

Dynamic pricing

Automate dynamic pricing for restaurant tables and menus based on time of day, season, special events, guest profile, and dining room occupancy – a powerful pricing module that enables smart campaigns, early-bird offers, VIP rates, and event-based discounts to maximise revenue per table.

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    Time-based special pricing

    Create automatic special prices and promotions based on period, date, time, day of the week, seating area, menu and loyalty card to fill quiet hours, manage peak-time demand and optimise restaurant floor profitability without manually changing prices.
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    Resource-based pricing

    Resource-based pricing for restaurants – set flexible prices and booking durations according to the chef’s level, menu concept, dining room capacity, table location and peak demand times, so that every table reservation fairly reflects your restaurant’s value and exclusivity.
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    Discounted rates

    Dynamic discounted prices for table reservations with one click – quickly activate campaigns, early-bird offers, weekday lunch specials or discounts for slower evening hours, clearly showing an attractive discount and crossed-out regular price that prompts guests to confirm their reservations faster.

Data-driven analytics

Manage your restaurant occupancy with data – gain real-time insight into table booking patterns, average check size, repeat visits and sales channels, connect your restaurant website analytics to Google Analytics, Google Tag Manager and Meta Pixel, and export booking data to BI/ML tools to optimise pricing, menu, campaigns and the guest journey.

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    Real-time statistics

    Monitor your restaurant performance in real time – the interactive dashboard shows up-to-the-second revenue, table coverage, occupancy by dining area, number of reservations, cancellation rate and share of new guests so you can instantly adjust table layout, shift schedules, campaigns and seating strategy.
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    Web analytics integrations

    Connect table reservations smartly with web analytics – integrate your restaurant website and booking forms with Google Analytics, Google Tag Manager and Meta Pixel to measure which campaigns, menu pages or channels generate the most confirmed bookings and when guests are ready to reserve a table online immediately.
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    BI & AI readiness

    Turn your restaurant booking data into a strategic asset – export raw data at any time to Excel, Google Sheets or directly into BI and AI platforms to run deep analyses, forecast peak hours, optimise table layout, staff scheduling, menu selection and campaigns using predictive models.

Questions and answers: Anolla software

Frequently asked questions about Anolla’s restaurant booking software – clear answers that help you understand how digital table reservations, automatic confirmations, overbooking prevention and data-driven capacity management work, so you can make a confident decision and take your restaurant’s reservation process to the next level.

  • keyboard_arrow_downHow is Anolla different from standard restaurant reservation software?
    Standard restaurant booking calendars only offer simple table and time scheduling. Anolla is a complete all-in-one revenue-optimizing table reservation and guest management platform for restaurants. The solution combines online table bookings, restaurant CRM, floor occupancy management, staff scheduling, and automated guest communication. Unlike static reservation systems, Anolla uses AI to intelligently and automatically allocate tables, times, and guest flows. Anolla supports dynamic pricing for menu preferences, peak hours, and special events. The platform handles hourly table reservations, multi-hour dinner sessions, and multi-day group bookings in parallel, consolidating all reservations into a single smart restaurant control panel.
  • keyboard_arrow_downDoes Anolla support hourly, session-based, and multi-day restaurant bookings at the same time?
    Yes, this is one of Anolla’s main competitive advantages for restaurants and catering businesses. Unlike many table reservation solutions, Anolla does not force a restaurant to choose just one scheduling model. The platform simultaneously supports hourly table bookings, seating-based dinner slots, special tasting-menu evenings, and multi-day group and banquet reservations. A restaurant can also manage events with variable duration such as private room rentals, parties, and catering services. All bookings run in parallel under a single restaurant account and are consolidated into one central dining-room and table calendar view. Thanks to this, Anolla is an ideal fit for hybrid foodservice businesses: restaurants, cafés, lounges, event halls, hotel restaurants, and catering kitchens.
  • keyboard_arrow_downHow does the Anolla AI assistant reduce the administrative workload and human errors of restaurants?
    Anolla’s automated guest service AI assistant works for restaurants 24/7, answering booking inquiries even outside front-of-house opening hours. The AI assistant automatically resolves up to 79.3%¹ of typical table reservation and menu information questions, including availability, party size, special requests and opening hours. The assistant also takes care of up to 52.4%¹ of first-level technical support and inquiries related to booking changes and cancellations, without servers, shift managers or reservation coordinators having to intervene. Automated emails, SMS messages and live chat communication help reduce the volume of phone calls and manually managed bookings, cutting admin time by up to 39.3%¹. The result is a lower administrative workload for the floor manager and host, fewer double bookings and minimal human errors in table and seating schedules.
  • keyboard_arrow_downHow does Anolla’s dynamic pricing module help restaurants optimize revenue?
    Anolla’s dynamic pricing module automates a restaurant’s pricing strategy for table booking fees, set menus and special event tickets. The restaurateur can create flexible rules for adjusting prices based on time of day, day of week, seasonality, venue occupancy, special events and customer segments (such as regulars, corporate clients, tourist groups). All price adjustments are applied automatically in the booking module according to the configured business rules, with no extra workload for administrators. The system helps drive guest traffic during low-demand times with special offers and early-bird prices, while enabling maximum revenue per table during peak hours, weekends and holidays. Smart dynamic pricing increases average occupancy, average spend per guest and the restaurant’s overall profitability.
  • keyboard_arrow_downIs Anolla suitable both for a small restaurant and for a multi-location restaurant chain?
    Yes, Anolla restaurant booking software is designed to scale from a single cozy bistro to large multi-location restaurant chains. A small café or standalone restaurant can start with a powerful free plan that covers core functions: table reservations, a simple guest list and notifications. Restaurant groups with multiple locations, hotel F&B outlets and franchise chains can use centralized management from a single dashboard to control all restaurants, dining rooms, terraces and private rooms in one system. The platform lets you add unlimited locations, floor plans, user accounts and roles, tailoring permissions by role (floor manager, reservation manager, administrator, head chef, marketing). Flexible role- and location-based access control (RBAC) ensures every team member sees only the bookings, statistics and workspace they need.
  • keyboard_arrow_downWhich tools and systems does Anolla restaurant software integrate with?
    Anolla’s restaurant reservation software is built on an API-first architecture and supports all key integrations a modern restaurant needs. For online payment processing, it features a deep integration with Stripe, enabling you to request deposits to secure tables for high-demand dinners and special events. For restaurant marketing and sales analytics, Anolla supports integrations with Google Analytics, Google Tag Manager, and Meta Pixel to measure booking sources, conversion rates, and campaign performance. The platform enables the export of raw data to BI and ML tools to analyze dining room occupancy, guest return frequency, and sales trends. In addition, the solution includes a powerful public API and integrations with other in-venue systems such as POS, inventory management, loyalty programs, and hotel booking engines.
  • keyboard_arrow_downWhat is included in the free plan and what do the paid restaurant features add?
    Anolla’s free plan includes all the basic tools a restaurant needs to start managing table reservations smoothly: an online booking form, a simple reservations calendar, a basic customer profile and automatic booking confirmations. This level is ideal for single-location restaurants, small cafés and new hospitality businesses that want to start accepting online bookings quickly. Paid features add unlimited automation (such as reminders, follow-up surveys, feedback collection), advanced integrations with POS systems, CRM and marketing platforms, and guest loyalty modules that support points programs, sending personalized offers and managing VIP guests. Extended plans also unlock deeper reporting, revenue-optimization tools and centralized management for multi-location restaurant groups.
  • keyboard_arrow_downHow does Anolla’s usage-based pricing help a restaurant manage business security and risk?
    Anolla’s usage-based pricing model is designed to support the business security and risk management of restaurants and catering companies. Restaurants do not have to pay high fixed monthly fees for booking software during low season or quieter periods when they are using it less. Software costs always scale in proportion to the actual booking volume and usage, helping keep fixed costs under control. This model is especially suitable for seasonal restaurants, summer and beach cafés, event and wedding venues, and catering businesses where demand varies significantly between months or weeks. This way, the restaurant can focus on the menu, guest experience and service quality, knowing that the cost of the reservation software automatically adjusts to the real volume of business activity.
  • keyboard_arrow_downHow quickly can a restaurant get its bookings up and running with Anolla?
    For restaurants, getting started with Anolla usually takes only a few minutes, because the entire setup is guided by a 24/7 context-aware AI assistant trained specifically on table reservations and floor layouts. Step by step, the restaurant can configure the floor plan, tables, bookable time slots, party sizes and automatic confirmations without any technical background. The platform’s ease of use is rated 5/5 on Capterra¹, and nine out of ten restaurant staff members master the core functions—creating, modifying and confirming bookings and changing table status—in under 30 minutes¹. This allows the entire front-of-house team to start working with a unified reservation calendar very quickly.
  • keyboard_arrow_downWhat makes Anolla’s restaurant booking platform a future-proof solution?
    Anolla is a future-proof solution for restaurants thanks to its extensible modular architecture built on modern cloud infrastructure and AI-based learning. The platform continuously evolves in line with trends in the food service industry – from contactless solutions to smart dining room occupancy algorithms. Unlike static booking software, Anolla is built around a powerful API that enables integrations with current and future restaurant systems. The extensible modular platform also supports an IoT ecosystem, including hardware integrations such as smart door access for private rooms, self-service kiosks, table-mounted QR menus, queue and paging systems, and sensors that help monitor dining room usage. This kind of architecture allows us to continuously add the latest technologies so that your restaurant’s booking and guest management tools always stay on the cutting edge of the market.

¹ Percentages are approximate indicators calculated based on our historical and current data. These figures are based on client feedback, surveys, and other analyses. The final result may differ. The outcome depends on the specific scope and sector of the application.

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