Restaurant reservation system

Restaurant reservation system

Anolla is an AI-powered restaurant reservation system for managing online table bookings, walk-ins, seating, availability, and guest flow in one easy-to-use solution.

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Restaurant table management software

Build the table booking and guest management setup your restaurant needs. Configure floor and kitchen workflows, manage payments, and adapt the software as your locations, services, and restaurant concept grow.

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    Add-on modules

    Adapt your restaurant reservation software to match your daily operations. Add the features you need with one click, automate repetitive booking and guest communication tasks, and reduce manual administration without complex setup.
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    Scalable data management

    Manage unlimited restaurants, locations, users, services, and guests from one central restaurant booking system. Keep reservations, schedules, and customer data consistent and under control across your entire business.
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    IoT Ecosystem

    Anolla connects digital workflows with your restaurant’s physical environment, including access control, lighting, and other integrated systems. This enables 24/7 self-service experiences and helps your restaurant operate with greater autonomy.

24/7 Sales Agent

Turn your restaurant into a 24/7 online sales channel: a virtual booking and sales environment matches free tables, menu experiences and special offers with the right guest in real time – for à la carte reservations, group and event bookings, as well as catered-event inquiries.

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    Service marketplace

    Make your restaurant, services, and table booking options easier to discover through the marketplace. Increase visibility across digital channels without additional marketing work, especially while growing your online customer base.
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    Quotes and orders

    Accept profitable group, party, banquet and catering orders and manage quote requests in the same reservation software – preparing offers, confirming menus, booking halls and collecting deposits so that every valuable event comes to your restaurant rather than to a competitor.
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    Interactive Business Profile

    Centralize your entire restaurant brand and guest journey on an interactive business profile: a single web page where guests can view the menu, availability, and special offers, and can 24/7 book tables, order group menus, pay deposits, and submit event or banquet inquiries.

24/7 Contextual AI support

Use Anolla’s integrated multilingual AI assistant around the clock. It helps manage reservations, answer recurring questions, and provide personalized recommendations, saving your team time while improving the guest experience.

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    Contextual AI Assistant

    The context-aware AI assistant automatically resolves many routine support requests and helps with more complex enquiries. By considering each user’s request, account activity, and relevant data, it provides fast, personalized responses.
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    Automated customer communication

    Automated guest communication delivers personalized, event-based notifications at the right time, including reservation confirmations, reminders, and updates. Manage multilingual messages securely in one place while keeping a clear communication history.
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    24/7 Customer Support

    Restaurant guests can access multilingual AI chat support around the clock. The assistant answers common questions, guides guests through the reservation process, and helps resolve issues outside your team’s working hours.

Trusted Platform

Recognized all-in-one restaurant booking software – the preferred solution for hundreds of top restaurants, cafés, bistros, and hotel restaurant teams. Replace fragmented table management, paper and phone notes, email communication, and separate online booking tools with a central system and provide guests with a consistently top-tier reservation and dining experience.

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    Easy to Use

    Anolla’s restaurant reservation system makes table bookings easy to manage, even during busy service hours. Its clear interface and 24/7 multilingual guidance help you configure your account quickly and start managing reservations independently.
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    Unrivaled Value Proposition

    Anolla’s usage-based pricing means you pay for restaurant reservation management according to your actual needs. There are no hidden fees, and the service scales smoothly as your booking volume and restaurant grow.
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    Real‑Time Support

    Real-time support helps resolve booking and account questions as soon as they arise. A context-aware AI agent handles many common queries and works with automations to reduce manual administrative tasks.
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    Security and Compliance

    Anolla protects restaurant and guest data with encryption, continuous monitoring and cloud backups. These safeguards provide stronger protection than local servers, while GDPR compliance lets you manage reservations and grow your business with confidence.

Customer Experience

Customer stories, user feedback and practical results show how Anolla helps restaurants streamline daily operations, improve the guest booking experience and support sustainable growth.

Customer Success 360°

Transform your restaurant guest management into a strategic partnership – Customer Success 360° combines 24/7 context-aware support, reservation and visit data analytics, and dynamic dashboards to anticipate peak hours, optimize floor planning, manage regulars, and increase guest satisfaction and repeat bookings.

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    360° Personalization

    360° personalization adapts, in real time, a suitable reservation time, table location and recommended menu options for each guest based on their past visits and preferences – smart recommendations, one-click booking buttons on the website and 24/7 chat support ensure a smooth one-click restaurant booking experience on both mobile and desktop.
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    Customer Management

    Restaurant customer management (CRM) consolidates all guest data into a single, real-time database – track regulars, food preferences, allergies and usual table choices, create dynamic guest segments and personal notes to deliver personalised service to every visitor and increase loyalty and average check size.
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    Bookings for website and sharing

    Create and share unique online table booking links and QR codes for every dining room, terrace, private room or menu – every Instagram bio, Google profile, website button, campaign flyer or in-room dining card becomes a direct path to a table reservation, without phone calls or emails.
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    Online payments

    Let guests make a secure deposit when booking a table. The reservation is confirmed once payment is received, helping your restaurant reduce no-shows, protect revenue and plan table availability more accurately.
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    Automated Waitlist

    An automated waitlist helps fill cancelled tables even outside opening hours. Guests are notified when a table becomes available, allowing your restaurant to improve occupancy and capture more bookings.
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    Translation Management

    Give every guest a smooth booking experience in their preferred language. Your dining options, special offers, interface and notifications follow one consistent language configuration. The restaurant reservation software also supports multiple currencies and time zones, making it suitable for international guests and restaurant groups operating across different countries.

Customer Loyalty Analytics

Restaurant customer loyalty analytics shows in real time who your most profitable regulars are, which dishes, drink packages and table categories they prefer and when they tend to book – allowing you to offer targeted promotions, personalized tasting menus and VIP seating to maximize occupancy and profit.

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    Memberships

    Create a tiered restaurant loyalty programme with benefits tailored to your most valuable guests. Membership levels are managed automatically, allowing you to offer exclusive booking discounts, repeat-visit rewards and priority access based on each tier.
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    Passes and Tickets

    Pre-ordered regular guest passes, gift cards and repeat-visit packages ensure cash flow and consistent table occupancy – the system must automatically track used visits, menu packages and drink credit, reducing administrative management to a minimum.
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    Recurring Subscriptions

    Recurring subscriptions create automatically renewing restaurant-based membership packages and booking rights – for example a weekly business lunch table, a monthly degustation evening seat or a regular Sunday brunch – ensuring a stable, predictable monthly cash flow and guaranteed repeat visits.
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    Email Campaigns

    Send targeted email campaigns to specific guest segments – for example to vegan menu fans, business lunch bookers, wine club members or families with Sunday brunch offers; export dynamic restaurant guest groups to your marketing platform with one click and measure exactly how campaigns fill your tables.

Online restaurant booking system

Manage table bookings, group dining, event reservations, service times, notifications, and activity logs from one central view. Coordinate dining areas, terraces, and private rooms while reducing manual work and keeping availability accurate.

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    Group Bookings

    Automated group bookings for tables and halls – set guest limits, manage real-time guest lists and table layouts, and create recurring group reservations for large parties, events and banquets.
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    Multi-Resource Booking

    Convenient multi-resource restaurant booking – let guests reserve several tables, private rooms, terrace or hall areas and add-on services in a single transaction, ideal for managing parties, business lunches, tastings and event packages.
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    Hourly and Daily Services

    Manage all restaurant services – from quick lunch offers and à la carte dinners to full-day events and venue rentals – on one platform that adapts to your restaurant’s operations and business model.
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    Variable-Duration Services

    Create flexible-duration restaurant experiences – guests can choose their booking length (quick lunch, multi-course dinner, long tasting menu, or private event), which increases table occupancy and reduces downtime.
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    Flexible Booking Rules

    Your restaurant, your booking rules – define minimum and maximum reservation times, cancellation and prepayment conditions, how to handle late arrivals, and manage a color-coded table and room booking calendar in daily, weekly, or monthly view.

Restaurant scheduling software

Coordinate staff schedules, tables, resources, and restaurant locations from one central view. Role-based access and real-time updates keep availability, reservations, and operational information accurate across your team.

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    Schedules

    Restaurant schedules synchronize the availability of tables, halls and private rooms with online bookings – set up regular opening hours and exceptions for holidays and special events in a few clicks, and the booking calendar updates automatically.
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    Time Blocking

    Flexible table and area time blocking – create one-time or recurring blocks for specific tables, dining rooms or private areas with precise times, dates and days of the week to reserve resources for events, catering or staff training.
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    Resource Management

    Manage limited restaurant resources – link tables, dining areas, private rooms and inventory (e.g. projectors, sound systems, tasting equipment) to specific booking types, avoid double bookings and increase table turnover and revenue.
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    Access Management

    Set up access for waiters, floor managers, the reservations center and management at the level of bookings, tables, rooms and reports, and customize automatic notifications – each team member only sees and edits what is permitted, ensuring a secure and seamless workflow.

Mobile-first software

Truly mobile-first restaurant reservation software – an intuitive interface, cloud-based sync, and instant app notifications let floor managers, servers, and reservation staff manage tables and guest flow conveniently from any smartphone or tablet.

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    Cloud-based access

    Access your restaurant reservation system securely from any device or location. Data syncs automatically, while reliability and security are continuously monitored so you can manage daily restaurant operations with confidence.
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    Cross-platform ecosystem

    Use a complete restaurant reservation ecosystem on Mac, PC, tablet, iOS, and Android devices – open the floor plan on your computer, manage all table bookings on mobile, and monitor the reservation flow in real time with a smooth and intuitive user experience.
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    Admin app

    The iOS and Android management app for restaurant managers and front-of-house teams mirrors 100% of the web version’s functionality – adjust the floor plan, distribute guests across service areas, update reservations, and monitor load at any time and from any location with instant in-app notifications.
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    Client app

    The booking app (iOS, Android, web) designed for restaurant guests lets them choose a suitable time, table and number of guests in just a few taps – the guest sees available times, confirmations and changes via instant notifications, making table reservations easy and increasing repeat visits.
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    Instant app notifications

    Receive real-time app notifications about every booking action – new table reservations, waitlist additions, cancellations, late arrival notes, or direct messages – in both browser and mobile, keeping the floor staff, head chef, and front desk in sync.

Personalized automated notifications

Set up personalized automated notifications for your restaurant based on event, location, language and channel (email/SMS) – confirmations, reminders, menu and dinner offers, and special event invitations reach the right guests at the right time while preserving your restaurant’s brand voice.

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    Automated confirmations

    Increase confidence for both guests and the restaurant team – send instant automatic email and SMS confirmations for every new reservation, change or cancellation, reducing confusion on the floor and in customer communication.
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    Reminders

    Reduce no shows and empty tables with automated SMS and email reminders sent to guests at the right time. SMS notifications arrive quickly even when guests do not have an internet connection.
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    Automatic feedback collection

    Automatically collect ratings and comments from guests after each confirmed restaurant visit. Use their feedback to make informed improvements, resolve recurring issues and create a better dining experience.

Dynamic pricing

Automate dynamic pricing for restaurant tables and menus based on time of day, season, special events, guest profile, and dining room occupancy – a powerful pricing module that enables smart campaigns, early-bird offers, VIP rates, and event-based discounts to maximise revenue per table.

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    Time-based special pricing

    Create automatic special prices and promotions based on period, date, time, day of the week, seating area, menu and loyalty card to fill quiet hours, manage peak-time demand and optimise restaurant floor profitability without manually changing prices.
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    Resource-based pricing

    Resource-based pricing for restaurants – set flexible prices and booking durations according to the chef’s level, menu concept, dining room capacity, table location and peak demand times, so that every table reservation fairly reflects your restaurant’s value and exclusivity.
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    Discounted rates

    Dynamic discounted prices for table reservations with one click – quickly activate campaigns, early-bird offers, weekday lunch specials or discounts for slower evening hours, clearly showing an attractive discount and crossed-out regular price that prompts guests to confirm their reservations faster.

Data-driven analytics

Manage your restaurant occupancy with data – gain real-time insight into table booking patterns, average check size, repeat visits and sales channels, connect your restaurant website analytics to Google Analytics, Google Tag Manager and Meta Pixel, and export booking data to BI/ML tools to optimise pricing, menu, campaigns and the guest journey.

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    Real-time statistics

    Monitor your restaurant performance in real time – the interactive dashboard shows up-to-the-second revenue, table coverage, occupancy by dining area, number of reservations, cancellation rate and share of new guests so you can instantly adjust table layout, shift schedules, campaigns and seating strategy.
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    BI & AI readiness

    Turn your restaurant booking data into a strategic asset – export raw data at any time to Excel, Google Sheets or directly into BI and AI platforms to run deep analyses, forecast peak hours, optimise table layout, staff scheduling, menu selection and campaigns using predictive models.

Flexible pricing

Usage-based pricing for restaurants – a transparent and affordable model with no hidden fees that scales with your venue size, number of tables, dining rooms and seasonality, letting you pay in line with your actual table booking volume and channel usage.

Free software

Start risk-free – create a smooth online table reservation workflow for your restaurant with basic features, testing the benefits of a digital reservation system without a binding contract and preparing your team for a fully automated booking environment.

0€
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Package includes

Paid features

Start with free software and activate paid features as needed and as your business grows.

Paid features

Anolla usage statistics

These figures are based on anonymized Anolla usage data, restaurant booking settings, the feature catalog, feedback collected within the platform, and service monitoring. They reflect measured usage and configuration of the restaurant reservation system and do not guarantee results for any individual restaurant.

Officially supported languages

26
The number of languages in which Anolla restaurant reservation software officially supports the user interface, notifications, AI assistance, and customer support workflows.
Source and method
Source:
Anolla software configuration.
Method:
Counts actively supported languages whose localized user interface and notifications are in use in production.
Last updated:

Overall in-app user rating

4.8/5
The weighted average of in-app user ratings based on restaurant booking workflows, support conversations, and feedback analytics.
Source and method
Source:
Anolla in-platform feedback and anonymized usage data.
Method:
The weighted average of ratings from workflows, conversations, and feedback analytics is calculated.
Last updated:

Measured platform uptime

99.96%
The measured availability of Anolla's public core services based on monitoring data.
Source and method
Source:
Anolla monitoring data.
Method:
Successfully completed monitoring checks are compared with all monitoring checks performed.
Last updated:

AI support availability

24/7
The availability of the AI assistant for automated guidance and help with common table reservation questions.
Source and method
Source:
Anolla software configuration and service monitoring.
Method:
It is verified whether the AI support service is configured to be available around the clock.
Last updated:

AI-resolved support chats

79.3%
The percentage of support conversations resolved by the AI assistant without intervention from a customer support agent.
Source and method
Source:
Anolla anonymized AI and support usage data.
Method:
An inquiry is considered resolved if no follow-up inquiry or support ticket on the same topic was created for the same session or account.
Last updated:

Advanced features activated via self-service

12
The number of optional features a restaurant can activate with one click through self-service settings.
Source and method
Source:
Anolla software configuration.
Method:
Active add-on features that customers can activate through self-service are counted in the feature catalog.
Last updated:

Full online payment flow with prepayment

100%
The prepayment percentage required before confirming reservations that use online payment.
Source and method
Source:
Anolla payment configuration.
Method:
It is verified whether a booking with integrated online payment is confirmed only after the full booking fee has been paid.
Last updated:

Core feature coverage in mobile apps

99%
Percentage of core restaurant reservation system features supported by the iOS and Android mobile apps.
Source and method
Source:
Anolla feature catalog and release/QA checks.
Method:
The core features supported in the mobile applications are compared with the web platform's core feature catalog.
Last updated:

Unedited AI-generated support responses

52.4%
Percentage of AI generated support ticket responses that required no substantive corrections from the technical support team.
Source and method
Source:
Anolla anonymized AI and support usage data.
Method:
AI-generated responses are compared with responses edited or manually replaced by technical support.
Last updated:

Management accounts using automated notifications

90%
Percentage of active restaurant accounts using automated notifications for table bookings, changes, cancellations, and other events.
Source and method
Source:
Anolla anonymized usage data.
Method:
Active management accounts in which the automated email or SMS notification add-on is enabled are counted.
Last updated:

Independently completed initial setup

85%
Percentage of new users who configured the essential restaurant booking system settings online without additional training or support.
Source and method
Source:
Anolla anonymized usage data.
Method:
Completion of the account, schedule, service, and initial booking flow setup steps by new users is verified.
Last updated:

Active accounts using advanced features

41.2%
Percentage of active accounts using at least one advanced feature to expand or automate restaurant reservation workflows.
Source and method
Source:
Anolla anonymized usage data.
Method:
Active accounts with at least one enabled add-on feature are compared with all active accounts.
Last updated:

Anolla ratings on Capterra

In addition to Anolla's anonymous usage statistics, the independent software review site Capterra collects ratings from verified users. The scores below show how users rate Anolla for managing restaurant reservations and operations.

★★★★★
5.0/5

Ease of use

★★★★★
5.0/5

Features and functionality

★★★★★
4.7/5

Value for money

Ratings are based on user reviews from the independent software portal Capterra.

Frequently asked questions

Frequently asked questions about Anolla’s restaurant booking software – clear answers that help you understand how digital table reservations, automatic confirmations, overbooking prevention and data-driven capacity management work, so you can make a confident decision and take your restaurant’s reservation process to the next level.

  • keyboard_arrow_downHow is Anolla different from standard restaurant reservation software?
    Many booking tools focus only on reserving a time or table and managing a calendar. Anolla is an AI powered restaurant reservation management system that brings bookings, guest CRM, workflow automation, flexible pricing and online payments together in one place. It supports both hourly and multiday reservations, works on the web and in mobile apps, and offers multilingual access for restaurants operating internationally. Its flexible setup suits independent restaurants, cafés and larger hospitality groups.
  • keyboard_arrow_downDoes Anolla support hourly, session-based, and multi-day restaurant bookings at the same time?
    Yes, this is one of Anolla’s main competitive advantages for restaurants and catering businesses. Unlike many table reservation solutions, Anolla does not force a restaurant to choose just one scheduling model. The platform simultaneously supports hourly table bookings, seating-based dinner slots, special tasting-menu evenings, and multi-day group and banquet reservations. A restaurant can also manage events with variable duration such as private room rentals, parties, and catering services. All bookings run in parallel under a single restaurant account and are consolidated into one central dining-room and table calendar view. Thanks to this, Anolla is an ideal fit for hybrid foodservice businesses: restaurants, cafés, lounges, event halls, hotel restaurants, and catering kitchens.
  • keyboard_arrow_downHow does the Anolla AI assistant reduce the administrative workload and human errors of restaurants?
    Anolla's automated AI customer support assistant is available around the clock and can resolve a large share of chat support queries. Automated communication reduces repetitive administrative work, helps prevent human error and gives your team more time to focus on guests and restaurant growth.
  • keyboard_arrow_downHow does Anolla’s dynamic pricing module help restaurants optimize revenue?
    Anolla’s dynamic pricing module automates a restaurant’s pricing strategy for table booking fees, set menus and special event tickets. The restaurateur can create flexible rules for adjusting prices based on time of day, day of week, seasonality, venue occupancy, special events and customer segments (such as regulars, corporate clients, tourist groups). All price adjustments are applied automatically in the booking module according to the configured business rules, with no extra workload for administrators. The system helps drive guest traffic during low-demand times with special offers and early-bird prices, while enabling maximum revenue per table during peak hours, weekends and holidays. Smart dynamic pricing increases average occupancy, average spend per guest and the restaurant’s overall profitability.
  • keyboard_arrow_downIs Anolla suitable both for a small restaurant and for a multi-location restaurant chain?
    Yes, Anolla restaurant booking software is designed to scale from a single cozy bistro to large multi-location restaurant chains. A small café or standalone restaurant can start with a powerful free plan that covers core functions: table reservations, a simple guest list and notifications. Restaurant groups with multiple locations, hotel F&B outlets and franchise chains can use centralized management from a single dashboard to control all restaurants, dining rooms, terraces and private rooms in one system. The platform lets you add unlimited locations, floor plans, user accounts and roles, tailoring permissions by role (floor manager, reservation manager, administrator, head chef, marketing). Flexible role- and location-based access control (RBAC) ensures every team member sees only the bookings, statistics and workspace they need.
  • keyboard_arrow_downWhich tools and systems does Anolla restaurant software integrate with?
    Anolla’s restaurant reservation software is built on an API-first architecture and supports all key integrations a modern restaurant needs. For online payment processing, it features a deep integration with Stripe, enabling you to request deposits to secure tables for high-demand dinners and special events. For restaurant marketing and sales analytics, Anolla supports integrations with Google Analytics, Google Tag Manager, and Meta Pixel to measure booking sources, conversion rates, and campaign performance. The platform enables the export of raw data to BI and ML tools to analyze dining room occupancy, guest return frequency, and sales trends. In addition, the solution includes a powerful public API and integrations with other in-venue systems such as POS, inventory management, loyalty programs, and hotel booking engines.
  • keyboard_arrow_downWhat is included in the free plan and what do the paid restaurant features add?
    Anolla's free plan includes the essential tools a restaurant needs to start managing table reservations smoothly: an online booking form, a straightforward reservation calendar, basic guest profiles and automatic booking confirmations. It is ideal for independent restaurants, small cafés and new food service businesses that want to accept online reservations quickly. Paid features add unlimited automation for reminders, follow up surveys and feedback collection, along with advanced integrations for POS systems, CRM tools and marketing platforms. Guest loyalty features support points programs, personalised offers and VIP guest management. Expanded plans also provide deeper reporting, revenue optimisation tools and centralised management for restaurant groups with multiple locations.
  • keyboard_arrow_downHow does Anolla’s usage-based pricing help a restaurant manage business security and risk?
    Anolla’s usage-based pricing model is designed to support the business security and risk management of restaurants and catering companies. Restaurants do not have to pay high fixed monthly fees for booking software during low season or quieter periods when they are using it less. Software costs always scale in proportion to the actual booking volume and usage, helping keep fixed costs under control. This model is especially suitable for seasonal restaurants, summer and beach cafés, event and wedding venues, and catering businesses where demand varies significantly between months or weeks. This way, the restaurant can focus on the menu, guest experience and service quality, knowing that the cost of the reservation software automatically adjusts to the real volume of business activity.
  • keyboard_arrow_downHow quickly can a restaurant get its bookings up and running with Anolla?
    Setting up Anolla's restaurant reservation software takes only a few minutes, with guidance from a context aware AI assistant available around the clock. Most users can configure their account independently, making the onboarding process quick and straightforward.
  • keyboard_arrow_downWhat makes Anolla’s restaurant booking platform a future-proof solution?
    Anolla is a future-proof solution for restaurants thanks to its extensible modular architecture built on modern cloud infrastructure and AI-based learning. The platform continuously evolves in line with trends in the food service industry – from contactless solutions to smart dining room occupancy algorithms. Unlike static booking software, Anolla is built around a powerful API that enables integrations with current and future restaurant systems. The extensible modular platform also supports an IoT ecosystem, including hardware integrations such as smart door access for private rooms, self-service kiosks, table-mounted QR menus, queue and paging systems, and sensors that help monitor dining room usage. This kind of architecture allows us to continuously add the latest technologies so that your restaurant’s booking and guest management tools always stay on the cutting edge of the market.

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