Property management booking system

Property management software and booking system

Anolla brings rental bookings, shared spaces, availability, tenant requests and daily property operations into one web-based system. Manage apartments, villas, offices and other properties from anywhere.

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All-in-one property management software

Run rental properties, serviced apartments, villas, office buildings and logistics facilities from one online property management system. Configure role-based access, room calendars, rental income tracking and building automation to suit each portfolio.

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    Add-on modules

    Tailor your property management booking system to your operational needs. Add features with one click and automate recurring administrative tasks to reduce manual work and grow your portfolio without complex setup.
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    Scalable data management

    Manage unlimited properties, locations, users, services and customers from one central workspace. Keep daily operations organised and under control across apartments, villas, office buildings and other properties.
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    IoT Ecosystem

    Anolla serves as an automation hub that connects digital booking and management workflows with physical systems such as access control and lighting. Enable round the clock self service and support more autonomous property operations.

24/7 Sales Agent

Turn your property management portal into a 24/7 sales channel that links available rental units, parking spaces, short-term lets and warehouse areas with suitable tenants, intermediaries and businesses in real time – for instant booking, requesting offers or arranging custom lease agreements.

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    Service marketplace

    List your property related services on the marketplace so potential customers can find them more easily. Gain greater visibility across digital channels without extra marketing work, which is particularly valuable for new service providers.
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    Quotes and orders

    Receive profitable rental and lease enquiries for your property portfolio and respond with structured quotations – making use of every quality lead, optimising rental income and expanding your base of reliable tenants and business clients.
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    Interactive Business Profile

    Bring your entire property management operation together on an interactive business profile: rental unit descriptions, floor plans, availability calendars, rental prices, add-on services and maintenance requests. Tenants, agents and business clients can book viewings 24/7, submit rental offers, sign contracts, pay invoices and open maintenance work orders.

24/7 Contextual AI support

Use an AI assistant designed around property management workflows and available around the clock. Multilingual support and personalised recommendations save time and help you deliver a smoother experience for guests, customers and tenants.

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    Contextual AI Assistant

    The context aware AI assistant automatically answers many common customer enquiries and helps resolve more technical follow up questions. By considering each request alongside relevant account activity and data, it provides faster and more accurate responses.
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    Automated customer communication

    Automated customer communication sends personalised, event based notifications to the right recipient at the right time. Manage multilingual booking confirmations, reminders and updates securely in one place while keeping every interaction properly documented.
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    24/7 Customer Support

    Give customers access to AI chat support at any time and in most major languages. The assistant answers recurring questions, guides users through bookings and property services, and provides help when your team is unavailable.

Trusted Platform

Recognized all-in-one property management booking software, preferred by hundreds of property developers, rental buildings, commercial property managers, and management companies. Replace fragmented calendar apps, manual spreadsheets, a separate tenant portal, and maintenance ticketing system with one unified solution. Offer tenants, owners, and partners a transparent, modern, and mobile-friendly experience at every building and portfolio stage.

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    Easy to Use

    Anolla makes it easy to manage bookings for properties, rooms and related services without a complicated rollout. Its clear interface and round the clock multilingual guidance allow most users to configure their account independently and start managing reservations quickly.
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    Unrivaled Value Proposition

    Anolla’s usage-based pricing means you pay only for the capacity your property management business actually needs. There are no hidden fees, and the property booking software scales easily as your portfolio, workload, and reservation volume grow.
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    Real‑Time Support

    Real-time support provides quick answers when questions arise while managing bookings. A context-aware AI agent resolves many routine enquiries and works with automation integrations to reduce manual administration for property managers.
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    Security and Compliance

    Anolla supports secure, compliant property management operations. Encryption, continuous monitoring, and cloud backups protect your business, tenant, and guest data more effectively than local servers. The GDPR-compliant environment helps you manage and expand your operations with confidence.

Customer Experience

Customer experiences, user feedback, and measurable results show how Anolla makes property reservations easier to manage, improves operational efficiency, and creates a smoother booking journey for tenants, guests, and property managers.

Customer Success 360°

Turn property management and tenant relations into a strategic partnership – the Customer Success 360° solution combines always-on context-aware support, portfolio-wide reporting and analytics, lease lifecycle tracking, and dynamic tenant and owner views. This enables you to anticipate tenant churn risks, optimize occupancy, plan maintenance schedules, increase tenant satisfaction, and strengthen owner loyalty to your management service.

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    360° Personalization

    360° personalization adapts, in real time, suitable booking flows for every tenant, ownership portfolio and property project according to their history, booking patterns and preferences. Smart recommendations (e.g. booking parking spaces, storage units and shared areas), quick options (maintenance and repair requests, apartment inspection times, key exchange), automated reminders and 24/7 chat support create a smooth one-click experience across the entire property management ecosystem.
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    Customer Management

    Property manager CRM consolidates all tenant, landlord, investor, and maintenance partner data into a single real-time database – create dynamic segments, add property-specific notes, personalize communication, and strategically increase portfolio loyalty and rental income.
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    Bookings for website and sharing

    Create and share unique booking links and QR codes for every rental unit, parking space, storage box or short-term accommodation – every property listing, website button, rental offer email or print ad becomes a direct path to instant booking without intermediaries.
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    Online payments

    Accept secure advance payments when a reservation is made. Bookings can be confirmed automatically after payment, helping to reduce no-shows and protect revenue from rentable properties, rooms, facilities, and additional services.
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    Automated Waitlist

    An automated waitlist helps fill newly available time slots and spaces, even outside business hours. Customers receive notifications when a suitable option becomes available, improving occupancy across properties, shared facilities, and bookable services.
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    Translation Management

    Let tenants, customers, and guests book in their preferred language. Manage service descriptions, interface content, and notifications through centralized language settings to support international property operations and a consistent booking experience. Anolla’s property management booking system works across countries, currencies, and time zones.

Customer Loyalty Analytics

Property portfolio loyalty analytics shows in real time which tenants, commercial clients and investors are most valuable and which properties and lease models they prefer – enabling you to offer personalized pricing, renewal offers and, through stable occupancy, to maximize portfolio returns.

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    Memberships

    Create tiered loyalty and customer programs for tenants, guests, or regular users. Membership levels update automatically, and each tier can include tailored terms for services, multi-use passes, and access privileges.
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    Passes and Tickets

    Prepaid access rights, parking passes and room-usage cards ensure a consistent cash flow and repeat usage – automatic usage tracking with property- and user-level reporting minimizes administrative workload and eliminates manual accounting errors.
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    Recurring Subscriptions

    Recurring subscriptions create automatically renewing rent-based and service-based access passes – whether for parking spaces, storage units, coworking offices or add-on services, the system ensures a stable, predictable monthly cash flow and uninterrupted access without manual renewals.
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    Email Campaigns

    Send targeted email campaigns to tenants, prospective tenants and investors – export dynamic segments (e.g. interested in newly vacated units, contracts nearing expiry, high lifetime value clients) to your marketing platform with one click and measure growth in bookings and rental interest on a performance basis.

Property booking software

Manage direct bookings, rental inquiries, viewing appointments, maintenance jobs and tenant requests from one dashboard. Coordinate individual or group viewings across multiple properties, automate notifications, reduce administration and monitor occupancy and yield.

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    Group Bookings

    Automated group bookings for tenants, visitors and accommodation blocks – set limits for apartments, spaces or participants, manage real-time resident and booker lists, and create recurring group bookings for visiting hours, meetings or shared-space usage.
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    Multi-Resource Booking

    Booking multiple property resources in a single transaction – allow tenants and managers to book parking spaces, meeting rooms, storage areas, laundry rooms or guest rooms at the same time to manage service bundles and property packages transparently and with maximum occupancy.
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    Hourly and Daily Services

    Manage all property management services from a single platform – hourly-use washrooms, daily parking spaces, short-term rentals and long-term lease agreements are all consolidated into one booking environment that supports your real estate portfolio business model.
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    Variable-Duration Services

    Create variable-duration property services – tenants and investors can choose the length of each booking themselves, from short-term stays to long-term leases, increasing flexible space usage, occupancy, and rental income.
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    Flexible Booking Rules

    Your property portfolio, your booking rules – set notice periods for shared spaces, parking spots, and extra services, define cancellation and confirmation conditions, and manage a color-coded property calendar in daily, weekly, or monthly view to avoid conflicts and double bookings.

Property scheduling software

Coordinate availability for apartments, serviced apartments, offices, rooms, staff and locations in one central calendar. Real-time updates help prevent conflicts, while role-based permissions give each team member the appropriate level of access.

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    Schedules

    Property usage schedules sync the availability of rooms, spaces, and parking spots automatically with your online calendar – set regular opening times, maintenance windows, and exceptions (repairs, events, tenant changes) in a few clicks, and all property management booking information stays up to date.
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    Time Blocking

    Flexible time blocking for real estate – create one-time or recurring blocks for apartments, office spaces, parking spots and technical rooms with precise dates, times and days of the week, so the booking system accounts for maintenance work, renovations and emergency closures.
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    Resource Management

    Use smart property resource management to link rooms, technical systems, parking spaces and auxiliary areas to specific bookings and tenants – avoid double use, optimize building occupancy and increase rental and ancillary service income.
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    Access Management

    Clarify property management roles and access – assign different permissions for managers, caretakers, security staff and tenants to properties, rooms and functions, and automate notifications about bookings, maintenance work and visits to ensure a secure and transparent management flow.

Mobile-first software

Mobile-first property management booking software – a modern interface, cloud-based sync and instant in-app alerts allow tenants, investors and property managers to handle all bookings, maintenance requests and space usage conveniently from any device.

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    Cloud-based access

    Securely access your online property management system from any location or device. Data syncs automatically, while performance and security are continuously monitored to keep property bookings and daily operations under control.
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    Cross-platform ecosystem

    The cloud-based property management booking software works seamlessly on Mac/PC as well as iOS and Android devices – start creating a booking for a rental unit, a maintenance request, or a meeting room schedule on one device and continue it on another without any data loss.
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    Admin app

    The mobile property manager app (iOS and Android) bundles 100% of the web platform’s functionality – see tenant bookings in real time, manage maintenance calendars, update rent schedules, and get instant notifications about rent invoices, fault reports, and room reservations regardless of your location.
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    Client app

    Tenants, investors and building users can conveniently book guest rooms, parking spaces, laundry rooms, shared meeting rooms or other property-related resources in the client app (iOS, Android, web) – fast availability overview, booking in a few clicks and instant notifications about confirmations, invoices and changes.
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    Instant app notifications

    Real-time push notifications give the property manager and tenants instant information about all activities – new bookings, tenant maintenance requests, cancelled parking space or meeting room reservations, rent invoice reminders, and messages – both in the browser and in the mobile app.

Personalized automated notifications

Set up automated property management notifications based on event, property, building, unit type and channel (email/SMS) – personalized messages to tenants, owners and management partners are sent at the right time, following your brand style and keeping communication consistent and professional.

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    Automated confirmations

    Give confidence to tenants, unit owners and property managers alike – the system sends automatic email and SMS confirmations for every new space booking, parking change, scheduled maintenance job or update to lease terms.
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    Reminders

    Reduce missed viewings, check-ins and forgotten reservations with automated SMS and email reminders. Timely notifications help tenants and guests remember their scheduled time, and SMS messages are delivered even without an internet connection.
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    Automatic feedback collection

    Automatically collect ratings and comments from tenants and guests after a booking or service interaction. Use this feedback to make data-driven improvements to your property management processes and customer experience.

Dynamic pricing

The dynamic pricing module automates rental and booking prices according to time of day, season, tenant profile, building occupancy, and resource type (parking spaces, guest rooms, halls, workspaces) – one of the market’s most powerful solutions for creating campaigns, special rates for VIP tenants, and event-based discounts to maximise rental income and space utilisation.

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    Time-based special pricing

    Configure flexible time-based booking prices – create automatic discounts based on booking duration, date, time, day of the week, room type (meeting room, hall, guest room, office cubicle) and tenant membership or loyalty level to smartly manage demand and optimise property portfolio revenue.
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    Resource-based pricing

    Resource-based pricing in property management – flexibly set different prices and booking durations based on maintenance team work time, property size, technical systems complexity and the size of the rental portfolio, so that the real value of the management service and market demand are fairly reflected.
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    Discounted rates

    Discounted rates for rental units and maintenance services with one click – highlight campaign-priced rent, low-season maintenance packages, long-term management contract discounts and short-term occupancy campaigns with clearly crossed-out regular prices to influence booking decisions for property investors and tenants.

Data-driven analytics

Make your property management data-driven – get real-time insight into rental occupancy, maintenance workload, response times, rental income dynamics and operating costs; connect Google Analytics, Google Tag Manager and Meta Pixel, and export booking and maintenance data to BI or ML tools to optimise rental prices, maintenance schedules, asset strategy and the tenant journey.

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    Real-time statistics

    Track your property portfolio statistics in real time – the interactive dashboard shows up-to-the-second rental income flow, unpaid invoices, the number of vacant and booked units, maintenance requests and response times, property management team workload and new tenant inquiries so you can quickly make data-driven decisions on operations, pricing and maintenance priorities.
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    BI & AI readiness

    Unlock the true potential of your property management data – export detailed raw data on bookings, rent payments, maintenance and property history at any time into Excel, Google Sheets or directly into BI and AI platforms to create deep analyses, revenue and maintenance cost reports, occupancy forecasts, dynamic rent pricing models and predictive analyses of tenant behaviour.

Flexible pricing

Usage-based pricing for property managers – a transparent and affordable model with no hidden surcharges that scales with the size of your property portfolio, number of rental units, volume of maintenance requests and the growth of your management team, while accounting for seasonality and the specifics of both short- and long-term rentals.

Free software

Start risk-free and streamline your property management workflow – use the basic booking features in the free plan to manage rental spaces, schedule maintenance requests, communicate with tenants, and organise property calendars before adopting more extensive automation and integrations.

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Create Free Account

Package includes

Paid features

Start with free software and activate paid features as needed and as your business grows.

Paid features

Anolla usage statistics

These figures are based on Anolla's anonymized usage data, property management booking system configurations, feature catalogue, in-platform feedback, and service monitoring. They reflect measured usage and configuration patterns, not guaranteed results for any individual business.

Officially supported languages

26
Languages officially supported across Anolla's user interface, notifications, AI assistance, and customer support workflows for managing property bookings.
Source and method
Source:
Anolla software configuration.
Method:
Counts actively supported languages whose localized user interface and notifications are in use in production.
Last updated:

Overall in-app user rating

4.8/5
The weighted average of in-app user ratings, based on property booking workflows, support conversations, and feedback analysis.
Source and method
Source:
Anolla in-platform feedback and anonymized usage data.
Method:
The weighted average of ratings from workflows, conversations, and feedback analytics is calculated.
Last updated:

Measured platform uptime

99.96%
The measured uptime of Anolla's public core services, based on service monitoring data.
Source and method
Source:
Anolla monitoring data.
Method:
Successfully completed monitoring checks are compared with all monitoring checks performed.
Last updated:

AI support availability

24/7
The availability of Anolla's AI assistant for automated guidance and handling common property management booking enquiries.
Source and method
Source:
Anolla software configuration and service monitoring.
Method:
It is verified whether the AI support service is configured to be available around the clock.
Last updated:

AI-resolved support chats

79.3%
The percentage of support chats resolved by the AI assistant without intervention from a customer support agent.
Source and method
Source:
Anolla anonymized AI and support usage data.
Method:
An inquiry is considered resolved if no follow-up inquiry or support ticket on the same topic was created for the same session or account.
Last updated:

Advanced features activated via self-service

12
The number of optional property booking software features that customers can activate with one click through self-service.
Source and method
Source:
Anolla software configuration.
Method:
Active add-on features that customers can activate through self-service are counted in the feature catalog.
Last updated:

Full online payment flow with prepayment

100%
The prepayment percentage required before confirming a property reservation made through the integrated online payment flow.
Source and method
Source:
Anolla payment configuration.
Method:
It is verified whether a booking with integrated online payment is confirmed only after the full booking fee has been paid.
Last updated:

Core feature coverage in mobile apps

99%
Percentage of core web features supported in the iOS and Android apps for managing property bookings on the go.
Source and method
Source:
Anolla feature catalog and release/QA checks.
Method:
The core features supported in the mobile applications are compared with the web platform's core feature catalog.
Last updated:

Unedited AI-generated support responses

52.4%
Percentage of AI-generated support responses that required no substantive changes from the technical support team.
Source and method
Source:
Anolla anonymized AI and support usage data.
Method:
AI-generated responses are compared with responses edited or manually replaced by technical support.
Last updated:

Management accounts using automated notifications

90%
Percentage of active property management accounts using automated notifications triggered by booking and workflow events.
Source and method
Source:
Anolla anonymized usage data.
Method:
Active management accounts in which the automated email or SMS notification add-on is enabled are counted.
Last updated:

Independently completed initial setup

85%
Percentage of new users who configured the core features of their property booking system online without dedicated training or customer support.
Source and method
Source:
Anolla anonymized usage data.
Method:
Completion of the account, schedule, service, and initial booking flow setup steps by new users is verified.
Last updated:

Active accounts using advanced features

41.2%
Percentage of active accounts using at least one advanced feature to extend or automate property management booking workflows.
Source and method
Source:
Anolla anonymized usage data.
Method:
Active accounts with at least one enabled add-on feature are compared with all active accounts.
Last updated:

Anolla ratings on Capterra

Alongside Anolla's anonymised usage data, the independent software review platform Capterra collects verified user feedback. The ratings below show how customers evaluate their experience with Anolla's property management booking system.

★★★★★
5.0/5

Ease of use

★★★★★
5.0/5

Features and functionality

★★★★★
4.7/5

Value for money

Ratings are based on user reviews from the independent software portal Capterra.

Frequently asked questions

Concise answers to frequently asked questions about Anolla’s property management booking software – here you’ll find explanations on automating rental unit management, digital workflows for maintenance requests, tenant self-service, integrations and pricing, so you can make an informed decision and start managing your property portfolio digitally with confidence.

  • keyboard_arrow_downHow is Anolla different from conventional property management booking software?
    Many booking tools only provide a calendar and time selection. Anolla brings the essential workflows of a property management booking system into one AI-powered environment, including direct bookings, customer relationship management, automation, flexible pricing and online payments. It supports both hourly and multi-day reservations for apartments, serviced apartments, villas, chalets and office buildings. Anolla works on the web and in mobile apps, supports multiple languages and can be used across different countries. Its flexible setup suits independent property managers, growing portfolios and larger organisations.
  • keyboard_arrow_downDoes Anolla support hourly, nightly, and multi-day rental bookings at the same time?
    Yes, this is one of Anolla’s main advantages for property managers and rental companies. Unlike many booking systems, Anolla does not force a property owner to choose only an hourly or only a daily model. Under the same account, you can simultaneously manage short-term rental bookings, overnight and weekly stays, flexible-term commercial space rentals, and bookings for shared areas of a building. All bookings – from parking spaces and storage units to meeting rooms and serviced apartments – are gathered into a single property management calendar. Anolla is ideal for hybrid business models where the same portfolio includes accommodation, office space, warehouse space, parking, and short-term rentals.
  • keyboard_arrow_downHow does the Anolla AI assistant reduce the administrative workload and human errors of property managers?
    Anolla's automated AI customer support is available 24/7 and can resolve a large share of chat enquiries from tenants and guests. Automated communication reduces repetitive administration, helps prevent human error and gives your team more time to improve occupancy, service quality and property operations.
  • keyboard_arrow_downHow does Anolla’s dynamic pricing module help property managers and rental property owners optimize rental prices?
    Anolla’s dynamic pricing automates the pricing strategy for rental properties and lettable spaces based on demand. A property manager can create detailed rules for adjusting rent and booking prices by day of week, time of day, season, events, location or specific tenant segment. All price corrections occur automatically according to the defined business rules, without manual spreadsheet management or constant price updates. The system helps fill low-demand periods with more attractive prices and maximise revenue during high-demand times, such as major events, summer season or peak hours for commercial spaces and parking. The result is higher occupancy, more stable rental income and greater overall portfolio profitability.
  • keyboard_arrow_downIs Anolla suitable for both an individual apartment owner and a property portfolio with multiple buildings and locations?
    Yes, Anolla is built to scale from a single rental apartment to multi-city and cross-border real estate portfolios. An individual owner can start with a powerful free plan to flexibly manage bookings for a guest apartment, holiday home or small commercial space. Property managers and fund managers with multiple buildings, office complexes, warehouses or parking infrastructure benefit from centralized portfolio management. The platform lets you add unlimited locations, buildings, individual rental units and users with management permissions – for example portfolio manager, maintenance manager, administrative manager or accountant. Role- and location-based access control (RBAC) ensures that each member of the property management team only sees the buildings, units and financial data assigned to them.
  • keyboard_arrow_downWhat property management and payment solutions does Anolla integrate with?
    Anolla is built on an API-first architecture that allows property managers to connect the platform with existing rent payment, accounting and analytics tools. For processing rental and booking payments, there is a direct integration with Stripe’s payment solution, which supports recurring rent collection, deposit handling and secure online payments. Anolla supports comprehensive analytics integrations—Google Analytics, Google Tag Manager and Meta Pixel—to measure booking page conversion, advertising campaign ROI and portfolio occupancy. Via the API, raw data can be exported to BI and ML tools to build custom rental income reports and forecast demand. In addition, the platform includes a powerful API for integrations with other property management, accounting, channel management and smart building management systems.
  • keyboard_arrow_downWhat does the free plan offer a property manager and what do the paid add-ons provide?
    The free plan includes the core property booking software tools needed to accept direct reservations, manage tenant and guest contacts, publish online booking pages, and monitor essential occupancy and rental revenue metrics. It is ideal for individual apartment owners, small accommodation or commercial property portfolios, and new rental businesses. Paid modules add unlimited automation, including automatic smart lock code delivery, dynamic pricing, advanced accounting integrations and detailed reporting. You can also activate tenant and guest loyalty features such as repeat booking discounts, contracted corporate rates and portfolio-wide customer programmes.
  • keyboard_arrow_downHow does Anolla’s usage-based pricing mitigate business risks for rental projects and property portfolios?
    Anolla’s usage-based pricing is designed to reduce business risk for property managers and rental property owners. During periods when portfolio occupancy or booking volume is lower – for example off-season or during development phases – you don’t have to pay high fixed monthly fees that erode profit. Costs always scale proportionally with the actual number of bookings and active rental units. This makes the model particularly suitable for seasonal accommodation businesses, short-term rental projects, commercial spaces in areas with variable demand and growing property portfolios that are still building up occupancy.
  • keyboard_arrow_downHow quickly can I get my rental property bookings running with Anolla?
    Getting started is quick, with a context-aware AI assistant available 24/7 to guide you through setup. Most users can create an account, add their properties and configure the property management software for direct bookings without additional technical assistance.
  • keyboard_arrow_downWhat makes Anolla’s property management booking platform a future-proof solution?
    Anolla is future-proof thanks to its extensible modular architecture and cloud-based design, created specifically for property management needs. The platform evolves continuously through AI-driven learning – analyzing booking patterns, rental prices, occupancy and seasonality to recommend the best pricing and management strategies. Unlike static booking systems, Anolla is built around a powerful API that makes it possible to integrate channel managers, accounting, marketing automation and the internal information systems used by property managers. The extensible modular platform also supports smart-building and IoT ecosystems – from door control, smart locks and parking infrastructure solutions to environmental sensors and equipment rental. This architecture ensures that a property manager’s tools remain at the technological forefront and that the portfolio stays attractive to tenants, guests and investors alike.

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