Museum booking system

• keyboard_arrow_downHow is Anolla’s museum booking software different from traditional visit schedules?
  Standard visitor calendars only offer basic time-slot bookings, whereas Anolla is a complete museum visitor flow and ticketing management platform. Anolla combines ticket sales, tour and workshop bookings, visitor management (CRM) and automated notifications into one system. Unlike static calendars, Anolla uses an AI-driven solution to manage gallery occupancy, exhibition visitor volume and group bookings. The museum booking software supports hourly visit windows, fixed-start guided tours and multi-day museum camps, special programmes and festival formats. All museum visit and event bookings are consolidated into a single intelligent planning calendar designed specifically for museums and exhibition centres.
• keyboard_arrow_downDoes Anolla support hourly visit windows and multi-day museum programs at the same time?
  Yes, this is one of the biggest advantages of the Anolla booking platform for museums. Unlike many simple ticketing systems, Anolla does not force a museum to commit to a single booking model. Under the same account you can simultaneously manage hourly visit windows, fixed-start guided tours, class visits, group trips, special events, workshops and multi-day educational programs and camps. Variable-length tours and specialist curator-led visits fit into the same structure. All visitor flows, ticket types and programs are displayed in a single central museum planning calendar. This makes Anolla an ideal tool for traditional museums, interactive exhibition centres and hybrid cultural institutions that run exhibitions, events and educational programs at the same time.
• keyboard_arrow_downHow does the Anolla museum AI assistant reduce administrative workload and human errors?
  Anolla’s automated museum customer support AI assistant works 24/7, answering visitors’ recurring questions about ticket prices, opening hours, exhibitions, workshops and guided tours. The assistant automatically resolves up to 79.3%¹ of standard visit inquiries and up to 52.4%¹ of first-line technical and booking-related questions without involvement from the museum’s visitor services coordinator. Automated responses about group visits, invoicing, conditions for visitors with special needs and language options significantly reduce phone and email load. This cuts museum administrators’ administrative time by up to 39.3%¹ and minimizes booking errors such as wrong dates, incorrect tour packages or insufficient seat allocations. The result is a smoother visitor experience, accurate hall occupancy and more efficient operations for the entire museum team.
• keyboard_arrow_downHow does Anolla's dynamic pricing help museums optimize ticket prices and visitor volumes?
  Anolla’s dynamic pricing module automates a museum’s ticket revenue and visitor flow management strategy. The museum can create rules that adjust ticket prices based on weekday, time of day, season, exhibition popularity, special program, visitor segment (e.g. families, school groups, partner card holders) or advance booking time. All ticket price changes are made automatically according to the museum’s defined business rules – for example cheaper weekday morning entry or higher prices on peak weekends and special events. The system helps sell lower-demand visit windows and less popular time slots at more attractive prices, improving the evenness of exhibition hall occupancy. At the same time, it allows the museum to maximise ticket revenue and ancillary sales (guided tours, workshops, audio guides) during peak times and popular exhibitions. The strategy aims to increase visitor numbers, booking occupancy and the overall profitability of the museum.
• keyboard_arrow_downIs Anolla suitable both for a small museum and for a multi-branch museum network?
  Yes, the Anolla museum booking software is designed to scale from a small local community museum to nationwide or international museum networks. A smaller museum or gallery can start with a powerful free plan that covers essential needs for ticketing, visitor reservations and tour management. Larger museums, multi-building institutions and exhibition centers operating under a shared brand benefit from a centralized management environment. The platform lets you add unlimited museum buildings, exhibition spaces, programs and users, from cashiers and guides to marketers and development managers. Flexible role- and location-based access control (RBAC) allows you to grant each museum team exactly the rights they need—for example, limiting access to the ticketing of a specific branch, bookings for a particular exhibition, or to reporting modules.
• keyboard_arrow_downWhich museum tools and platforms does Anolla integrate with?
  The Anolla museum booking platform is built on an API-first architecture and supports the essential integrations a modern cultural institution needs. For paying for tickets and bookings, there is a built-in Stripe payment solution that supports multiple currencies and secure online payments for both individual visitors and group invoices. For analytics, the software supports integrations with Google Analytics, Google Tag Manager and Meta Pixel, enabling museum marketing to measure campaign performance and the visitor journey from ticket page to booking. In addition, the open API allows raw data to be exported to BI and ML tools to analyse visitation patterns, occupancy, popular exhibitions and programme success. The platform also supports integrations with the museum’s accounting and CRM systems, visitor survey tools and, where needed, existing ticket office solutions to ensure smooth data exchange across the museum’s entire technological ecosystem.
• keyboard_arrow_downWhat does the free package include for a museum, and what do the paid add-on modules provide?
  Anolla’s free plan includes all the core features a museum needs to start with online ticket sales and visitor reservations: online booking forms, a basic visitor calendar, simple setup for tours and ticket types, and automatic email confirmations. This level is ideal for smaller museums, galleries and new exhibition projects. Paid add-on modules unlock unlimited automation (e.g. reminders for group visitors, follow-up surveys, membership notifications), extra integrations with accounting, network-based membership cards and marketing platforms, plus dedicated visitor loyalty features. These include “museum friend” programs, repeat-visitor discounts, personalised offers for specific exhibitions and ticket-based analytics that help shape audience development and marketing strategy.
• keyboard_arrow_downHow does Anolla’s usage-based pricing reduce financial risks for museums?
  Anolla’s usage-based pricing model is designed to reduce the financial risks of museums and cultural institutions. A museum does not have to pay high fixed monthly fees during periods of lower visitor numbers and ticket revenue, such as off-season or during exhibition changeover periods. Platform costs scale in proportion to actual booking volume, ticket sales, and visitor numbers. This makes the solution particularly suitable for seasonal museums, outdoor exhibitions, pop-up exhibition projects, and festivals where visitor volumes can fluctuate significantly. This allows a museum to manage its budget flexibly, keeping the digital booking and ticketing system always running while paying only in line with real usage.
• keyboard_arrow_downHow quickly can a museum start using Anolla’s booking software?
  A museum can start using Anolla within minutes – the setup process is guided by a 24/7 context-aware AI assistant tailored to the museum type and programs. During registration, the museum can step by step add exhibitions, ticket types, tours, workshops, rooms and visiting slots without the help of an IT specialist. Anolla’s ease of use is rated 5/5¹ on Capterra, and experience shows that nine out of ten museum team members master the system’s core functionality – managing tickets, bookings and the visit calendar – in under 30 minutes¹. This means cashiers, guides and visitor coordinators can quickly start their daily work on a single platform.
• keyboard_arrow_downWhat makes Anolla’s museum booking platform a future-proof solution?
  Anolla is a future-proof museum booking and ticket management platform thanks to its extensible modular architecture, cloud-based infrastructure and AI-driven learning. Unlike static ticketing software, Anolla is built around a powerful API that allows a museum to gradually integrate new services and technologies, from adopting new payment solutions and CRM systems to audience research tools. The extensible platform also supports an IoT ecosystem: integrations with access control (turnstiles, door terminals), equipment rental (audio guides, tablets, VR headsets) and sensors (visitor counters, monitoring of room occupancy and environmental conditions). This architecture enables a museum to continuously adopt the latest technological solutions to improve the visitor experience, increase efficiency and keep its digital tools at the forefront of the cultural sector.

¹ Percentages are approximate indicators calculated based on our historical and current data. These figures are based on client feedback, surveys, and other analyses. The final result may differ. The outcome depends on the specific scope and sector of the application.