Escape room booking software

Escape room booking software

Manage online reservations, game schedules, room capacity, tickets, payments and guest communication in one escape room booking system. Anolla helps your team reduce manual work and deliver smoother guest experiences.

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Escape room management software

Run your escape room business from one modular system. Configure games, rooms, locations, availability, payments and integrations while keeping daily operations organized as your business grows.

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    Add-on modules

    Adapt your escape room booking software to the way you work. Add the modules you need with one click, automate repetitive admin tasks, and grow your business without complicated setup.
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    Scalable data management

    Manage your growing escape room business from one place. Add unlimited locations, users, games, and customers while keeping bookings, staff schedules, and customer data organized in a central escape room management system.
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    IoT Ecosystem

    Anolla connects digital booking processes with your physical game environment, including access control, lighting, and other smart room technology. These integrations enable round the clock self-service and help your escape rooms operate more independently.

24/7 Sales Agent

Anolla gives you a 24/7 sales channel where guests can explore available escape rooms, choose a suitable time and complete a booking, request a quote or submit special requirements.

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    Service marketplace

    Make your escape rooms easier to discover by listing your games in the marketplace. Reach new players, improve your visibility across digital channels, and generate more bookings without additional manual marketing.
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    Quotes and orders

    Manage group bookings, orders and quote requests in one escape room management system. Respond with tailored offers, convert valuable enquiries and grow your customer base.
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    Interactive Business Profile

    Bring your escape room details together in a branded business profile where customers can book games, place orders, pay online and request quotes at any time.

24/7 Contextual AI support

Get help anytime with Anolla's built-in multilingual AI assistant. It provides context-aware guidance, helps you find answers faster, and reduces the time your staff spend on routine support requests.

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    Contextual AI Assistant

    The context-aware AI assistant resolves many common questions automatically and supports more technical follow-up requests. By considering each user's query, account activity, and relevant data, it delivers fast, personalized answers.
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    Automated customer communication

    Automated customer communication sends booking confirmations, reminders, updates, and other event-based messages to the right person at the right time. Manage multilingual communication securely in one place while retaining a clear message history.
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    24/7 Customer Support

    Your guests can get help from multilingual AI chat support at any time. The assistant answers frequently asked questions, guides players through online booking, and helps resolve issues outside your regular opening hours.

Trusted Platform

Use a trusted unified platform chosen by hundreds of service providers. Replace disconnected apps and give escape room customers a smooth, convenient online booking experience.

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    Easy to Use

    Our escape room scheduling software features a clear, intuitive interface backed by round the clock multilingual guidance. Setup rarely requires technical assistance, so you can quickly start managing game slots, game master schedules, and online reservations.
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    Unrivaled Value Proposition

    Anolla's pricing is based on actual usage, so you only pay for the capacity your escape room business needs. There are no hidden fees, and the escape room booking software scales smoothly as your bookings and operations grow.
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    Real‑Time Support

    Anolla provides real-time support directly within the escape room software. A context-aware AI agent answers common questions and works with automation integrations to reduce manual work when managing bookings and schedules.
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    Security and Compliance

    Anolla helps protect your business and customer data with encryption, 24/7 monitoring and cloud-based backups, providing more reliable data protection than local servers. The escape room management software supports GDPR compliance, giving you greater peace of mind as your business grows.

Customer Experience

Customer stories, user feedback and measurable results show how Anolla streamlines daily operations, improves the online booking experience and supports sustainable growth for escape room businesses.

Customer Success 360°

Turn customer service into a coordinated experience. Customer Success 360° combines 24/7 context aware support, analytics and flexible integrations to help you understand guests, improve satisfaction and encourage repeat visits.

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    360° Personalization

    360° personalisation adapts the booking experience to each customer's history and preferences, offering relevant game recommendations, faster choices and 24/7 chat support.
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    Customer Management

    The built-in CRM in Anolla's escape room booking software keeps player and corporate client details in one up-to-date view. Add notes, create smart customer segments, and tailor every interaction.
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    Bookings for website and sharing

    Create a dedicated booking link or QR code for each campaign, website button, social media profile, or printed material, taking players directly to the relevant escape room and available game times.
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    Online payments

    Let customers make a secure advance payment when booking online. Reservations are confirmed once payment is received, helping to reduce no-shows and protect the revenue generated by each game slot.
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    Automated Waitlist

    An automated waitlist helps fill cancelled game slots even outside business hours. Customers are notified when a suitable time becomes available, helping you increase room occupancy and recover otherwise lost bookings.
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    Translation Management

    Accept bookings in multiple languages and give players a smooth experience in their preferred language. Manage room descriptions, the booking interface and notifications from one language configuration, making it easier to welcome international visitors. The escape room online booking software supports operations across different countries, currencies and time zones.

Customer Loyalty Analytics

Customer loyalty analytics reveals which players and groups generate the most value and which games they prefer, helping you target offers, increase occupancy, and grow revenue.

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    Memberships

    Create loyalty programmes and membership tiers for your escape rooms. Automate customer tier management and offer members exclusive rates on games, packages and tickets.
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    Passes and Tickets

    Sell prepaid tickets, gift cards, and multi-game passes to secure bookings in advance and encourage repeat visits. The escape room ticketing system automatically tracks every redemption.
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    Recurring Subscriptions

    Offer automatically renewing passes or memberships that make access seamless for players while creating more predictable monthly cash flow for your escape room business.
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    Email Campaigns

    Build precise customer segments and export them to your email marketing platform in one click, helping you reach the right escape room players and measure campaign performance.

Escape room booking system

Accept online bookings and manage reservations, game times, group sizes, tickets, payments and notifications from one clear workspace. Keep staff informed, reduce manual coordination and give guests a simple booking experience.

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    Group Bookings

    Automatically accept bookings for teams and larger parties, set participant limits for each game, and track guest lists in real time, including repeat group visits.
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    Multi-Resource Booking

    Let customers select multiple escape rooms, add-ons, or required resources in a single purchase. This makes it easier to manage packages, private events, and large group bookings.
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    Hourly and Daily Services

    Manage games and services of different lengths in one place. The escape room scheduling software supports both short game sessions and longer booking blocks.
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    Variable-Duration Services

    Alongside games with fixed run times, you can offer flexible services that let customers choose a suitable time period. This helps fill availability and gives you more ways to sell your services.
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    Flexible Booking Rules

    Adapt the booking process to your escape room's policies. Set advance booking limits, cancellation and confirmation rules, and use a color-coded calendar with daily, weekly, or monthly views.

Escape room scheduling software

Coordinate game times, rooms, locations and staff with a schedule that updates in real time. Role-based access gives game masters and employees a clear view of daily operations while helping prevent booking conflicts.

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    Schedules

    Keep escape room availability synchronized with your online booking calendar. Add regular opening hours and exceptions in a few clicks, and the reservation system updates available time slots automatically.
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    Time Blocking

    Block time whenever a room or resource is unavailable for booking. Create one-time or recurring restrictions based on a specific date, time, or day of the week.
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    Resource Management

    Manage limited resources with clarity. Assign escape rooms and essential equipment to services, prevent overlapping bookings, and make better use of your available capacity.
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    Access Management

    Control which features, resources, and locations each user can access, and customize automated notifications. This keeps workflows secure and ensures every employee has the appropriate permissions.

Mobile-first software

Mobile-friendly escape room booking software lets you manage game times, reservations, and customer communication from any device, whether you are an administrator, game master, or guest.

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    Cloud-based access

    Access your escape room booking software securely from any device or location. Data updates automatically, while performance and security are continuously monitored so you can manage your escape room business with confidence.
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    Cross-platform ecosystem

    Use the same escape room booking system on desktop, tablet, and mobile. Schedules, customer details, and notifications stay synchronized across iOS, Android, and the web.
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    Admin app

    The mobile escape room manager app (iOS and Android) fully mirrors the web version’s functionality – manage game times, bookings, gift cards and team changes in real time and receive instant notifications wherever you are.
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    Client app

    Give guests a smooth booking experience on mobile and the web. The customer app displays available game times at a glance, makes booking management quick, and keeps players informed with timely notifications.
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    Instant app notifications

    Track escape room reservations and customer activity in real time. App notifications alert you to new bookings, enquiries, cancellations, and messages in your browser and on mobile.

Personalized automated notifications

Set up automated email and SMS notifications by game, location, event, and communication channel. Personalized messages reach the right customer group at the right time while reflecting your brand's tone of voice.

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    Automated confirmations

    Reduce manual work and give guests clear confirmation of every booking or change. Automated email and SMS confirmations keep customers, game masters, and other staff up to date.
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    Reminders

    Reduce empty game slots with automated SMS and email reminders. Timely notifications help players remember their escape room booking, and SMS messages can be received even without an internet connection.
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    Automatic feedback collection

    Automatically collect player feedback after a confirmed visit. Ratings and comments provide valuable insights that help you improve each escape room experience and maintain consistently high service quality.

Dynamic pricing

Adjust escape room prices by time, season, customer group, and room. Flexible pricing tools help you create promotions, VIP rates, and event-specific discounts to increase revenue.

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    Time-based special pricing

    Create time-based offers according to game duration, date, time, day of the week, room, or membership. This helps you shape demand and improve occupancy across your escape rooms.
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    Resource-based pricing

    Adjust escape room prices and booking durations by game, time slot, or demand, so every experience is priced according to its value.
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    Discounted rates

    Create a special offer with one click and display the discounted price alongside the crossed-out standard rate, making every promotion clear to guests.

Data-driven analytics

Run your escape room business with reliable data. Monitor performance in real time, connect Google Analytics, GTM, and Meta Pixel, and export raw data to BI and machine learning tools for pricing, service, and customer journey analysis.

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    Real-time statistics

    Track key metrics as they change. The dashboard shows revenue, booked games, and new customers, helping you make informed decisions using the latest data.
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    BI & AI readiness

    Put your booking data to work by exporting raw records to Excel, Google Sheets, or directly to BI and AI tools for deeper analysis, reporting, and forecasting.

Flexible pricing

Choose transparent, usage-based pricing with no hidden fees. Your plan adapts to the booking volume and seasonality of your escape room business.

Free software

Get started without risk and build an efficient workflow for managing escape room bookings with essential booking and scheduling features.

0€
Create Free Account

Package includes

Paid features

Start with free software and activate paid features as needed and as your business grows.

Paid features

Anolla usage statistics

These metrics are based on Anolla's anonymized usage statistics, software configurations, feature catalog, user feedback, and service monitoring. They show how the escape room booking software is used and configured across the platform but do not guarantee results for any individual business.

Officially supported languages

26
The number of languages in which Anolla officially supports its user interface, automated notifications, AI assistance, and customer support workflows for managing escape room bookings.
Source and method
Source:
Anolla software configuration.
Method:
Counts actively supported languages whose localized user interface and notifications are in use in production.
Last updated:

Overall in-app user rating

4.8/5
The weighted average of in-app user ratings, combining feedback from booking workflows, support conversations, and customer surveys.
Source and method
Source:
Anolla in-platform feedback and anonymized usage data.
Method:
The weighted average of ratings from workflows, conversations, and feedback analytics is calculated.
Last updated:

Measured platform uptime

99.96%
The measured uptime of Anolla's public core services, based on service monitoring data.
Source and method
Source:
Anolla monitoring data.
Method:
Successfully completed monitoring checks are compared with all monitoring checks performed.
Last updated:

AI support availability

24/7
The availability of Anolla's AI assistant, which provides automated guidance and helps users resolve common questions about escape room reservations and software features.
Source and method
Source:
Anolla software configuration and service monitoring.
Method:
It is verified whether the AI support service is configured to be available around the clock.
Last updated:

AI-resolved support chats

79.3%
The percentage of support chats resolved by the AI assistant without intervention from a customer support agent.
Source and method
Source:
Anolla anonymized AI and support usage data.
Method:
An inquiry is considered resolved if no follow-up inquiry or support ticket on the same topic was created for the same session or account.
Last updated:

Advanced features activated via self-service

12
The number of optional features customers can activate with one click to configure their escape room booking system through self-service.
Source and method
Source:
Anolla software configuration.
Method:
Active add-on features that customers can activate through self-service are counted in the feature catalog.
Last updated:

Full online payment flow with prepayment

100%
The percentage of the total booking fee required as an online prepayment before an escape room reservation is confirmed.
Source and method
Source:
Anolla payment configuration.
Method:
It is verified whether a booking with integrated online payment is confirmed only after the full booking fee has been paid.
Last updated:

Core feature coverage in mobile apps

99%
The percentage of core escape room booking and management features from the web version that are supported in Anolla’s iOS and Android mobile apps.
Source and method
Source:
Anolla feature catalog and release/QA checks.
Method:
The core features supported in the mobile applications are compared with the web platform's core feature catalog.
Last updated:

Unedited AI-generated support responses

52.4%
The percentage of AI-generated support responses that required no substantive edits from the technical support team.
Source and method
Source:
Anolla anonymized AI and support usage data.
Method:
AI-generated responses are compared with responses edited or manually replaced by technical support.
Last updated:

Management accounts using automated notifications

90%
The percentage of active admin accounts using event-triggered notifications for escape room bookings, changes, and reminders.
Source and method
Source:
Anolla anonymized usage data.
Method:
Active management accounts in which the automated email or SMS notification add-on is enabled are counted.
Last updated:

Independently completed initial setup

85%
The percentage of new users who configured the essential features of their escape room booking system online without separate training or assistance from customer support.
Source and method
Source:
Anolla anonymized usage data.
Method:
Completion of the account, schedule, service, and initial booking flow setup steps by new users is verified.
Last updated:

Active accounts using advanced features

41.2%
The percentage of active accounts using at least one advanced feature beyond basic booking to extend or automate escape room workflows.
Source and method
Source:
Anolla anonymized usage data.
Method:
Active accounts with at least one enabled add-on feature are compared with all active accounts.
Last updated:

Anolla ratings on Capterra

Alongside Anolla’s anonymous usage statistics, the independent software review platform Capterra collects user ratings for Anolla. The ratings below reflect users’ experiences with Anolla.

★★★★★
5.0/5

Ease of use

★★★★★
5.0/5

Features and functionality

★★★★★
4.7/5

Value for money

Ratings are based on user reviews from the independent software portal Capterra.

Frequently asked questions

Find answers to common questions about Anolla's booking software for escape rooms, compare the available options, and choose the right setup for your business.

  • keyboard_arrow_downHow is Anolla different from conventional escape room booking software?
    Many booking tools only cover time slot selection and calendar management. Anolla is an AI-powered, all-in-one escape room management software that brings bookings, customer relationship management, workflow automation, flexible pricing and online payments together. It supports both hourly and multi-day reservations, works on the web and in mobile apps, and is available worldwide with multilingual functionality. Its flexible setup makes Anolla suitable for independent escape rooms, multi-location venues and larger entertainment businesses.
  • keyboard_arrow_downDoes Anolla support hourly and multi-day escape room bookings at the same time?
    Yes. This flexibility is one of Anolla's key advantages as escape room booking software. Unlike many reservation systems, Anolla does not force operators to choose between hourly and daily bookings. The platform supports standard escape room sessions, multi-hour event blocks, and multi-day packages for corporate events, training programs, festivals, and other experiences. You can also manage variable-length scenarios, marathon games, and special events whose duration depends on the group size or selected program. Every reservation appears in one central calendar with real-time availability for games, rooms, and event durations. Anolla is also well suited to hybrid entertainment venues that combine escape rooms with virtual reality games, meeting room rentals, seminar packages, immersive theatre, or role-playing events.
  • keyboard_arrow_downHow does the Anolla AI Assistant reduce escape room administrative workload and human error?
    Anolla's automated AI customer support assistant is available around the clock and can resolve a large share of chat enquiries independently. Automated communication reduces repetitive administrative work, helps prevent human error and gives your team more time to create memorable games and grow your escape room business.
  • keyboard_arrow_downHow does Anolla’s dynamic pricing help escape rooms offer players optimized prices?
    Anolla's dynamic pricing module automates escape room ticket and group package pricing based on demand. Operators can create detailed pricing rules by time of day, day of the week, season, game type, room occupancy, or customer segment, including families, school groups, and corporate teams. Price changes appear automatically in the booking calendar and online booking form according to your business rules, with no manual updates required. Lower rates and special packages can help fill quiet mornings and off-peak weekday sessions, while premium pricing for popular evenings and weekends can improve profitability. This approach helps increase game occupancy, average booking value, and overall revenue while keeping prices clear and consistent for players.
  • keyboard_arrow_downIs Anolla suitable both for a single escape room and multi-location experience centers?
    Yes. Anolla's escape room management software scales from independent venues with a single game to multi-location experience centres and franchise networks. A small operator can start with a capable free plan that covers essential reservations, customer communication, and game management. Entertainment groups operating multiple rooms, cities, or countries can use a central dashboard to manage locations, game scenarios, pricing, and teams in one system. The platform supports unlimited locations, rooms, game schedules, administrators, and game masters. Role-based and location-based access control ensures that each branch manager, game master, or customer service employee can view and edit only the bookings and data relevant to their work, while head office retains central oversight and consistent processes across the business.
  • keyboard_arrow_downWhich tools and platforms does Anolla's escape room software integrate with?
    Anolla uses an API-first architecture designed for growing escape room businesses that need their systems to work together. A built-in Stripe integration lets venues accept deposits or full payments when customers book online or pay on site. Integrations with Google Analytics, Google Tag Manager, and Meta Pixel help measure campaign performance, booking funnel conversions, and game occupancy. Raw data can also be exported to business intelligence and machine learning tools for deeper analysis of revenue trends, seasonality, and customer behaviour. The platform also provides a powerful public API and ready-made connections for entertainment, gift card, accounting, marketing automation, and access control systems, making it possible to build a connected technology ecosystem around your venue.
  • keyboard_arrow_downWhat does the free escape room package include and what do the paid features add?
    Anolla's free plan includes the essential tools needed to get started smoothly: an online booking calendar, escape room schedule management, basic reminders, a simple customer database and a clear booking overview. It is ideal for new escape rooms and smaller experience venues launching their business or testing new game concepts. Paid features add unlimited automation, including custom emails and SMS messages before and after each game, follow-up surveys and review requests. They also include advanced payment and marketing integrations, detailed revenue and occupancy reports, gift card and promotional code management, and player loyalty programs. These features help growing escape room venues deliver a professional booking and customer experience that encourages repeat visits and increases average booking value.
  • keyboard_arrow_downHow does Anolla’s usage-based pricing reduce escape room business risks?
    Anolla's usage-based pricing is designed to reduce financial risk when demand and seasonality fluctuate. Escape room owners do not have to carry high fixed monthly costs when bookings are lower, such as during the off-season, on weekday mornings, or while launching a new venue. Software costs scale with actual booking activity, so you pay more when customers are booking and the business is generating more revenue. This model is particularly suitable for seasonal experience centres, escape rooms in tourism destinations, mobile games, and pop-up concepts where demand can vary significantly from month to month. It gives your escape room business room to grow without unnecessary fixed overheads.
  • keyboard_arrow_downHow quickly can I get my escape room up and running with Anolla?
    Getting started with Anolla's escape room booking system takes only a few minutes. A context-aware AI assistant is available 24/7 to guide you through setup, and most users can configure and launch their account without additional support.
  • keyboard_arrow_downWhat makes Anolla’s escape room platform a future-proof solution?
    Anolla's escape room booking and management platform is built for long-term flexibility through an extensible, modular architecture designed around evolving experience-based business models. Cloud infrastructure and AI-assisted learning allow the platform to adapt to industry trends, from new game formats and pricing models to more accurate demand forecasting. Unlike static booking software, Anolla is built around a powerful API that supports integrations important to escape room operations. Its modular design can also connect with IoT ecosystems and venue hardware, including door controls, automated locks, game start buttons, lighting and sound systems, video monitoring, sensors, and rental equipment. This architecture makes it possible to add technologies such as contactless entry, smart access passes, and advanced game monitoring as your needs evolve, helping your escape room management tools remain current and competitive.

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