Delivery management software
Manage delivery operations for your logistics service, courier company or online store in one flexible solution. Coordinate capacity, optimize routes, send customer notifications and connect warehouse tools while AI-assisted automation supports growth.
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Add-on modules
Adapt the delivery scheduling software to your workflows and add capabilities whenever you need them. Activate add-ons with one click to automate repetitive tasks, reduce manual administration, and support business growth without complex setup. -
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Scalable data management
Manage every delivery location, user, service, and customer from one place. The delivery scheduling system scales with demand while keeping daily schedules, bookings, and operational data organized and accessible. -
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IoT Ecosystem
Anolla provides an automation layer that connects digital delivery workflows with physical infrastructure such as access control, smart lighting, and other connected technologies. These integrations enable 24/7 self-service and more autonomous delivery operations.
24/7 Sales Agent
Turn your delivery service into a 24/7 virtual sales channel that matches open delivery slots, routes and capacity in real time with the right customer – for express bookings, price quotes or special transport orders.
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Service marketplace
List your delivery services on the marketplace so new customers can discover and book them more easily. Increased visibility across digital channels helps couriers and growing delivery service providers attract demand without additional marketing work. -
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Quotes and orders
Accept high-value delivery orders and respond to shipping price inquiries with structured proposals – maximising every load, increasing freight volume and expanding both your logistics portfolio and customer base. -
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Interactive Business Profile
Consolidate your entire delivery business into an interactive business profile: a single environment where customers can book delivery times 24/7, choose drop-off points, track shipments, submit quote requests and pay for goods delivery.
24/7 Contextual AI support
Use Anolla's integrated AI assistant, available around the clock in multiple languages. It provides personalized guidance, saves your team time, and improves both delivery schedule management and customer communication.
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Contextual AI Assistant
The context-aware AI assistant automatically handles many common support questions and helps resolve more technical requests. By using relevant query, account, and delivery data, it provides faster and more personalized answers. -
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Automated customer communication
Automated customer communication sends timely, event-based notifications tailored to each recipient, including delivery window confirmations, booking changes, and schedule updates. Manage multilingual messages from one secure environment with a clear communication history. -
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24/7 Customer Support
Give customers access to AI chat support at any time and in most major languages. The assistant answers recurring questions, guides users through delivery bookings, and helps resolve issues outside your team's working hours.
Trusted Platform
A trusted all-in-one delivery booking platform – the preferred choice for hundreds of logistics companies, courier services, and e-commerce supply chains. Replace fragmented courier tools and calendar apps with a single central delivery booking system and provide senders and recipients with a consistent, top-level delivery experience.
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Easy to Use
Anolla's delivery scheduling software is easy for both dispatch teams and customers to use. A clear interface and 24/7 multilingual guidance simplify account setup and help you start managing delivery time slots quickly. -
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Unrivaled Value Proposition
Anolla’s usage-based pricing means you only pay for the capacity you use. With no hidden fees, it supports everything from a small delivery schedule to the growing fulfilment needs of an expanding business. -
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Real‑Time Support
Real-time support keeps delivery schedule management running smoothly. A context-aware AI agent answers common questions and works with automation integrations to reduce manual tasks. -
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Security and Compliance
Anolla protects your business and customer data with encryption, continuous monitoring and cloud backups. Its secure, GDPR-compliant delivery scheduling platform helps you manage delivery operations without relying on local servers.
Customer Experience
Customer stories, user feedback and real-world results show how Anolla streamlines operations, simplifies delivery slot booking and helps businesses maintain a better customer experience as they grow.
Customer Success 360°
Turn delivery and booking support into a strategic business partner – Customer Success 360° combines 24/7 context-aware delivery support, real-time logistics analytics, and dynamic dashboards. This lets you anticipate delivery bottlenecks, optimize courier routes, reduce undelivered shipments, and increase satisfaction and loyalty for both senders and recipients.
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360° Personalization
360° personalization adapts every delivery booking in real time to the customer’s history, delivery preferences and previously used time windows – smart recommendations (such as the best delivery slot, contactless handover, parcel locker choice), quick actions and 24/7 chat support create a smooth one-click booking experience both at the online store checkout and in the logistics portal. -
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Customer Management
Delivery customer management (CRM) consolidates all recipient and sender information, delivery addresses, preferred time windows and delivery history into a single, real-time updated database – create dynamic segments (e.g. regular delivery customers, express delivery users), add delivery-related notes, personalize notifications and use the data strategically to increase repeat orders and average order value. -
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Bookings for website and sharing
Create and share unique delivery booking links and QR codes – every online store checkout page, courier service landing page, Instagram bio, “Order delivery” button on your website or printed flyer becomes a direct path to booking a delivery time, reducing manual communication and speeding up order completion. -
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Online payments
Let customers pay securely when booking a delivery slot. The booking is confirmed once payment is received, helping to reduce cancellations and protect your revenue. -
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Automated Waitlist
An automated waitlist helps fill cancelled delivery slots, even outside business hours. Customers are notified when new times become available, allowing you to make better use of your delivery capacity. -
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Translation Management
Let customers book deliveries in their preferred language. Service descriptions, the booking interface and notifications adapt through a single language setting, supporting international sales and making delivery slot selection easy to understand. Anolla’s delivery scheduling software works across countries, currencies and time zones.
Customer Loyalty Analytics
Customer loyalty analytics shows in real time who your most valuable delivery customers are, which delivery services and speeds they prefer and how often they order – enabling you to offer them personalised shipping rates, recurring-delivery packages and to optimise both fleet utilisation and delivery profitability.
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Memberships
Create tiered loyalty programmes for repeat customers. Membership levels are managed automatically, and each tier can receive exclusive discounts on delivery services, multi-use passes and access passes. -
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Passes and Tickets
Prepaid delivery packages and multi-use delivery cards ensure stable cash flow and repeat shipments – the software automatically tracks completed deliveries, updates remaining package balances and reduces manual administration to zero for both courier companies and online stores. -
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Recurring Subscriptions
Recurring subscriptions create automatically renewing subscription-based delivery packages – for example weekly grocery locker deliveries, regular B2B goods shipments, or monthly fuel and supply transports – ensuring predictable monthly cash flow and uninterrupted logistics service. -
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Email Campaigns
Send highly targeted email campaigns to exactly the right delivery customer segments – export dynamic groups (e.g. customers who booked a delivery in the last month, customers with abandoned delivery bookings, international recipients) to your marketing platform with one click and measure the direct impact on delivery bookings and delivery revenue.
Delivery booking system
Manage delivery bookings, courier shifts, routes, delivery windows, notifications and activity logs from one central view. Staff can handle individual and bulk bookings, reduce manual work and monitor workloads across the delivery operation in real time.
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Group Bookings
Automated booking for group shipments – set capacity limits for deliveries, manage real-time recipient lists, and run recurring group shipments and routes from a single delivery booking environment. -
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Multi-Resource Booking
Combined booking of multiple delivery assets and vehicles – let customers reserve several delivery windows, vehicles, couriers or loading bay slots in one transaction, ideal for bundled services, distribution runs and consolidated orders. -
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Hourly and Daily Services
Manage all delivery options – from minute-based express delivery to multi-day freight solutions – in one flexible delivery management software that adapts to your logistics model and distribution network. -
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Variable-Duration Services
Offer, in addition to fixed delivery windows, variable-duration deliveries – customers choose a suitable delivery time frame, which increases flexibility, makes better use of transport capacity and reduces empty trips. -
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Flexible Booking Rules
Your logistics rules, your terms – configure time limits for booking delivery windows, cancellation and approval conditions, minimum and maximum lead times, and manage a color-coded delivery calendar in daily, weekly, or monthly views.
Accurate delivery scheduling
Plan delivery slots, assign couriers and coordinate resources across multiple locations from one central schedule. Role-based access and real-time updates help your team prevent conflicts, use capacity efficiently and keep every delivery plan accurate.
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Schedules
Smart delivery schedules automatically synchronize the availability of vehicles, couriers, and delivery windows with the online calendar – set regular delivery routes and exceptions in a few clicks and the system updates all bookings and routes in real time. -
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Time Blocking
Precise time blocking for delivery windows – create single or recurring blocks for trucks, couriers and loading docks using detailed time, date and weekday filters to manage logistics throughput exactly as needed. -
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Resource Management
Accurate delivery resource management – link trucks, vans, warehouse areas, loading docks and couriers to specific delivery windows and routes, avoiding double bookings and increasing delivery efficiency and transport revenue. -
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Access Management
Define access rights for the logistics team, partner couriers and customer service to specific delivery areas, resources and features, and set up automated notifications – each role sees and manages only its assigned deliveries, ensuring a secure and controlled workflow.
Mobile-first software
Mobile-first delivery booking software – a modern and intuitive interface, cloud-based sync, and instant app notifications give both couriers and logistics managers a real-time overview of delivery windows and bookings on any device.
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Cloud-based access
Access your delivery scheduling software securely from any location or device. Data stays automatically synchronized, while performance and security are continuously monitored to keep delivery schedule management reliable and hassle free. -
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Cross-platform ecosystem
The cross-platform delivery ecosystem runs smoothly on Mac/PC, iOS, and Android devices – start planning routes at the office and continue tracking couriers or managing delivery confirmations on mobile with the same intuitive experience. -
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Admin app
A mobile-friendly app for logistics managers and warehouse staff (iOS and Android) that offers 100% of the web version’s functionality – manage delivery windows, track couriers, confirm orders, and resolve fulfillment issues in real time from anywhere, with instant in-app notifications. -
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Client app
Offer your online store customers and delivery clients a convenient mobile app (iOS, Android, web) – the customer can see delivery status in real time, choose a suitable delivery time, change the address in a few clicks and receive instant notifications for every stage of the delivery. -
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Instant app notifications
Receive real-time app notifications about every delivery-related action – new delivery bookings, time slot changes, cancellations, address corrections and customer chats in both browser and mobile.
Personalized automated notifications
Set up delivery alerts and delivery booking confirmations automatically based on event, delivery area and channel (email/SMS) – personalized messages reach the right customers at the right time, maintaining a consistent brand voice and reducing customer support workload.
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Automated confirmations
Give confidence to both delivery customers and the logistics team – send automatic email and SMS confirmations for every new delivery booking, time change, status update (dispatched, in transit, delivered) and cancellation. -
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Reminders
Help customers remember their scheduled delivery windows with automatic SMS and email reminders. SMS notifications arrive quickly even when an internet connection is temporarily unavailable. -
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Automatic feedback collection
Automatically collect feedback after every completed delivery. Customer ratings and comments provide actionable insights for improving your delivery process and service quality.
Dynamic pricing
Automate delivery pricing based on time of day, season, destination area, delivery speed, customer segment and transport type – one of the most powerful delivery pricing modules on the market for creating campaigns, peak-hour surcharges, VIP customer prices and event-based discounts, maximizing delivery profit.
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Time-based special pricing
Create special delivery prices and discounts based on delivery duration, date, time, day of the week, delivery category (same day, next day, parcel locker, courier) and customer membership to optimize shipping volumes, manage demand and increase transport revenue. -
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Resource-based pricing
Delivery-based pricing – set delivery prices and time windows according to route length, shipment volume, vehicle type, courier experience and peak demand hours so that each delivery order accurately reflects its actual logistics cost and the value created for the customer. -
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Discounted rates
Dynamic discounts for delivery bookings – launch promotions for specific delivery windows, areas or methods with one click, clearly showing customers attractive discounts and crossed-out previous delivery fees to nudge online shoppers toward optimal delivery times and lift average order value.
Data-driven analytics
Make your delivery logistics data-driven – monitor delivery schedules, courier capacity, delivery window utilisation and failed deliveries in real time, link booked delivery times to Google Analytics, Google Tag Manager and Meta Pixel, and export raw delivery booking data to BI/ML tools to optimise delivery prices, speeds, regional capacity and the entire customer delivery journey.
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Real-time statistics
Track your delivery operations in real time – a visual dashboard displays up-to-the-second delivery revenue, the number of confirmed and cancelled bookings, courier workload, delivery accuracy, and new logistics partners and online stores joining, enabling instant data-driven decisions about routes, delivery windows and fleet utilization. -
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Web analytics integrations
Connect delivery bookings with your web analytics – integrate your delivery scheduling software seamlessly with Google Analytics, Google Tag Manager and Meta Pixel to measure which delivery options, time slots and shipping prices lead to more completed carts, repeat orders and loyal ecommerce customers. -
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BI & AI readiness
Use your logistics data strategically – export raw booking data for deliveries to Excel, Google Sheets or directly into BI and AI platforms at any time to build deep-dive analyses, delivery workload forecasting models, route optimization algorithms and demand predictions across different regions and delivery windows.
Flexible pricing
Delivery-volume-based pricing – a transparent and cost-efficient model with no hidden fees, where software costs grow with the volume of delivery bookings, number of couriers and expansion of your vehicle fleet, and support seasonal peaks such as e-commerce campaigns, holiday delivery surges and regional promo periods.
Free software
Start digitising your delivery processes risk-free – create basic delivery booking flows, let customers choose a delivery time slot online, manage initial courier schedules and test how automated time window booking reduces manual workload and phone-arranged deliveries.
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Create Free Account
Package includes
Paid features
Start with free software and activate paid features as needed and as your business grows.
Paid featuresAnolla usage statistics
These metrics combine Anolla's anonymized usage data, delivery scheduling software configurations, feature catalogue, in-platform feedback, and service monitoring. They show how the software has been used and configured in measurable terms but do not guarantee results for any individual delivery service.
Officially supported languages
26
The number of languages officially supported across Anolla's user interface, notifications, AI assistance, and customer support workflows.
Source and method
Overall in-app user rating
4.8/5
The weighted average of in-app user ratings, based on delivery workflows, support conversations, and feedback analytics.
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Measured platform uptime
99.96%
The measured uptime of Anolla's public core services, based on monitoring data.
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AI support availability
24/7
The availability of Anolla's AI assistant for automated guidance and help with common delivery scheduling questions.
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AI-resolved support chats
79.3%
The percentage of support conversations resolved by the AI assistant without intervention from the customer support team.
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Advanced features activated via self-service
12
The number of additional delivery scheduling features customers can activate with one click in Anolla's self-service portal.
Source and method
Full online payment flow with prepayment
100%
The proportion of delivery bookings that require prepayment before confirmation when integrated online payments are enabled.
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Core feature coverage in mobile apps
99%
The percentage of core web features supported in Anolla’s iOS and Android delivery scheduling app.
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Unedited AI-generated support responses
52.4%
The percentage of AI-generated support responses that the technical support team could use without substantive edits.
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Management accounts using automated notifications
90%
The percentage of active admin accounts that automatically send event-based notifications about delivery schedules and bookings.
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Independently completed initial setup
85%
The percentage of new users who set up their accounts online and started managing delivery schedules without additional training or support.
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Active accounts using advanced features
41.2%
The percentage of active accounts using at least one advanced feature to expand or automate courier and delivery service workflows.
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Anolla ratings on Capterra
Alongside Anolla’s anonymized usage data, the independent software review platform Capterra collects user ratings for Anolla. The results below show how users rate their experience with the delivery scheduling software.
★★★★★
5.0/5
Ease of use
★★★★★
5.0/5
Features and functionality
★★★★★
4.7/5
Value for money
Ratings are based on user reviews from the independent software portal Capterra.
Frequently asked questions
Frequently asked questions about Anolla delivery booking software – clear answers for logistics managers, online stores and courier companies that help you assess suitability for your supply chain, understand integration options with existing systems and confidently start automating your delivery booking processes.
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keyboard_arrow_downHow is Anolla different from standard delivery booking software?Basic delivery schedule software often focuses only on booking delivery windows and managing a calendar. Anolla brings bookings, customer relationship management, automation, flexible pricing, and online payments together in one AI powered delivery scheduling platform. It supports hourly and multi-day bookings, works on the web and in mobile apps, and enables multilingual operations across different countries. Its flexible setup makes Anolla suitable for independent couriers, growing delivery services, and larger organizations.
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keyboard_arrow_downDoes Anolla support hourly and multi-day delivery bookings at the same time?Yes, this is one of Anolla’s biggest advantages in the delivery scheduling software market. Unlike many delivery planning solutions, Anolla does not force you to choose only between express delivery or only scheduled shipment models. The platform supports hourly delivery windows, next-day deliveries and multi-day shipments at the same time. You can also manage deliveries with variable duration, for example international shipments or routes with multiple depots. All orders, delivery windows and delivery rounds are consolidated into a single central logistics calendar. This makes Anolla an ideal solution for a hybrid delivery model – for example for stores that offer same-day home delivery, parcel locker shipments and long-haul freight at the same time.
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keyboard_arrow_downHow does the Anolla AI assistant reduce delivery administration workload and human errors?Anolla's automated AI customer support assistant is available around the clock and can independently resolve many chat inquiries. Automated communication reduces repetitive administrative work, helps prevent human error, and gives your team more time to improve and grow its delivery service.
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keyboard_arrow_downHow does Anolla’s dynamic pricing module help optimize delivery prices?Anolla’s dynamic pricing module automates pricing strategy for courier and delivery companies across the entire delivery network. Logistics managers can define rules that adjust delivery fees based on time of day, city area, delivery speed, parcel size, vehicle type or customer segment. All delivery prices and surcharges are calculated automatically in real time according to business rules, load and route efficiency. The system helps sell low-demand delivery windows at lower prices and fill otherwise empty runs. During peak hours and popular delivery windows, the platform can apply higher prices, increasing the profitability of each delivery. The ultimate goal is to maximise utilisation, reduce empty mileage and grow overall margins in the delivery business.
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keyboard_arrow_downIs Anolla suitable both for an independent courier and for logistics companies with multiple depots?Yes, Anolla delivery scheduling software is designed to scale for both small and large delivery networks. A solo courier or small restaurant can start with the powerful free plan that covers web-based delivery bookings, customer notifications and basic route planning. Logistics companies, retail chains or online stores with multiple depots can use centralized transport management, where all districts, terminals and vehicle fleets are handled in one system. The platform lets you add unlimited depots, vehicles, couriers and administrators. Role- and location-based access control (RBAC) ensures that, for example, a regional manager only sees deliveries in their city, while the central logistics manager controls the entire national delivery network from a single view.
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keyboard_arrow_downWhich tools and systems does Anolla’s delivery booking software integrate with?Anolla is built with an API-first architecture and supports all key infrastructure integrations that a modern delivery and logistics service needs. For payment processing there is a deep integration with Stripe’s payment solution, allowing you to charge for delivery already at the time of booking. For precise analytics and marketing measurement, the software supports integrations with Google Analytics, Google Tag Manager and Meta Pixel to track conversions from delivery slot selection through to successful completion. Raw data can be exported to BI and ML tools to optimize routes, costs and delivery times. In addition, the platform includes a powerful public API and integrations with warehouse management (WMS), e-commerce platforms, POS systems and shipment tracking solutions so the entire logistics chain runs as a single digital ecosystem.
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keyboard_arrow_downWhat does the free plan include and what do the paid delivery features add?Anolla's free plan includes the essential tools for accepting delivery bookings: online booking forms, a straightforward delivery calendar, basic email notifications, and customer data management. It is ideal for independent couriers, small online retailers, and restaurants that want to organize home delivery without a complex IT project. Paid features add unlimited automation, including SMS notifications, automatic reminders, and workflows for delivery window changes. They also provide advanced ecommerce and inventory integrations, location based routing, and customer loyalty tools for managing repeat orders and rewards programs.
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keyboard_arrow_downHow does Anolla’s usage-based pricing reduce business risk in delivery services?Anolla’s usage-based pricing model is specifically designed to mitigate the business risks of delivery and last-mile logistics services. Delivery companies, restaurants and online stores do not have to pay high fixed monthly fees during periods when order volume is lower or seasonal. Platform costs always scale in proportion to the number of actually booked delivery slots and processed orders. This makes the model particularly suitable for seasonal goods, campaign-based sales and markets with fluctuating demand where a standard monthly subscription is not cost-effective. Logistics managers can keep fixed costs low and pay only for the actual booking and delivery capacity they use.
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keyboard_arrow_downHow quickly can I start working with Anolla delivery booking software?Setup takes only a few minutes, and a context aware AI assistant is available 24/7 to guide you through each step. Most users can create an account, configure their delivery scheduling system, and start accepting delivery bookings quickly without technical assistance.
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keyboard_arrow_downWhat makes Anolla’s delivery platform a future-proof solution?The Anolla delivery booking software is future-proof thanks to its scalable modular cloud architecture that grows with your distribution network. The platform evolves continuously through AI-driven learning, optimizing routes, loads and delivery windows in real time. Unlike static solutions, Anolla is built around a robust API that enables rapid integration of new warehouse management, e-commerce and shipment tracking systems. The extensible modular platform also supports an IoT ecosystem, including smart door access, contactless handover, equipment rental (e.g. thermal boxes, cargo boxes) and sensors (temperature, humidity, location). This architecture allows us to continuously integrate the latest logistics and transport technologies, keeping your delivery tools at the cutting edge of the market.
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