Customer service scheduling software

• keyboard_arrow_downHow is Anolla different from standard customer service appointment booking software?
  Standard customer service booking calendars are limited to simple time slot reservations. Anolla is a comprehensive all-in-one customer service scheduling, interaction management and revenue optimisation platform for support and contact centres. The solution unifies customer service booking, client management (CRM), call and ticket queue management and automated communication into a single workflow. Unlike static booking calendars, Anolla uses an AI-powered support assistant that helps manage support tickets, advisory sessions and video call appointments. Anolla supports dynamic customer service pricing and differentiated SLAs for different client segments. The platform can simultaneously manage per-minute advisory sessions, recurring support and maintenance appointments and multi-day trainings or client projects. All customer enquiries and booked support sessions are consolidated in a single service calendar that gives the contact centre manager real-time visibility into workload, availability and service capacity.
• keyboard_arrow_downDoes Anolla support hourly and multi-day customer service bookings at the same time?
  Yes, this is one of Anolla’s key competitive advantages in the customer support scheduling market. Unlike many customer service booking systems, Anolla does not force you to choose only between short support requests or long consulting projects. The platform supports both minute-based and day-based customer support bookings at the same time, including phone calls, video calls, callbacks, web chats, service windows and on-site appointments. You can also manage support cases with variable duration and SLA-based support windows where length depends on the complexity of the request. All service intervals run in parallel under a single contact center account and are consolidated into one service schedule. Thanks to this, Anolla is an excellent fit for hybrid service models that combine contact centers, consulting services, technical field support, user training and VIP account management.
• keyboard_arrow_downHow does the Anolla AI customer support assistant reduce customer service administrative workload and human errors?
  Anolla’s automated AI customer support assistant works 24/7 and responds immediately to inquiries submitted via web form, live chat, email or self-service portal. The AI-based assistant automatically resolves up to 79.3%¹ of recurring standard customer service requests, such as booking changes, scheduling support calls, password resets, status checks and package information clarification. The AI assistant also covers up to 52.4%¹ of first-level technical support questions without requiring intervention from a customer service agent. Smart conversation flows, automated reply templates and rule-based ticket routing reduce manual scheduling, data entry and duplicate work. Automated customer communication plus booking confirmations, reminders and follow-ups cuts customer service admin time by up to 39.3%¹. The result is a lower administrative burden for the support team, more consistent service levels and significantly fewer human errors in bookings and SLA compliance.
• keyboard_arrow_downHow does Anolla’s dynamic pricing module help customer service teams offer clients optimized service packages and support tiers?
  Anolla’s dynamic pricing module automates pricing strategy for customer support and advisory services, taking into account service volume, peak hours and support tiers. Contact centre managers can define flexible rules for changing prices by time of day, day of the week, season, chosen channel (phone, video, chat), response time (SLA), support level (L1, L2, L3) or customer group (premium, VIP, standard). All price changes are applied automatically according to business rules and customer segment, without manual updates to price lists. The system helps sell low-demand support windows at lower prices, fill “gaps” in agent schedules and balance workload. During peak hours and for VIP requests requiring fast response times, dynamic pricing maximises revenue per case while maintaining high service quality. The strategy aims to increase booked support time utilisation, customer satisfaction and overall profitability of the support centre at the same time.
• keyboard_arrow_downIs Anolla suitable both for an individual customer service agent and for multi-location support or contact centres?
  Yes, Anolla customer service booking platform is built to scale for support organizations of any size. An individual consultant, advisor or account manager can start with the powerful free plan that covers booking links, customer self-service, a core calendar and simple communication automation. Multi-location contact centers, high-volume support departments and international support teams benefit from a centralized service management dashboard with real-time visibility into the schedule of calls, chats, video calls and appointments. The platform allows you to add unlimited support units, service lines, locations and users, including field support and partner support tiers. Flexible role- and location-based access control (RBAC) lets you assign dedicated permissions to contact center managers, agents, team leads, quality reviewers and field support specialists, ensuring secure and structured access to customer data and bookings.
• keyboard_arrow_downWhich customer service tools and channels does Anolla integrate with?
  Anolla is built with an API-first architecture and supports key integrations across the customer service and sales ecosystem. For handling payments and paid support sessions, there is a direct integration with the Stripe payment solution, enabling you to take prepayments for support calls, consultations and trainings already at the time of booking. To measure customer experience and service flows, the software supports analytics integrations with Google Analytics, Google Tag Manager and Meta Pixel, helping you track which support booking pages, self-service portals and campaigns generate the most support requests. In addition, raw data can be exported to BI and ML tools to analyze support workload, response times, channel preferences and resolution times. Anolla’s powerful REST API makes it possible to connect booking flows with your existing CRM, ticketing system, contact center software, VoIP solution, live chat platform and other customer service channels to create a single integrated customer experience.
• keyboard_arrow_downWhat does the free customer service plan include and what do the paid features add?
  The free plan includes all the basic customer service scheduling tools needed to launch a professional support booking process without upfront investment. The package offers booking links for sharing support time slots, a self-service web calendar, basic email notifications, simple customer-base management, and key statistics. This makes the free version an ideal solution for solo consultants, small business support teams, and new contact centres. Paid features add unlimited automated communication flows, more complex booking rules for different support tiers, SLA-based prioritisation, additional integrations with call-centre and CRM software, and loyalty modules such as multi-session support packages, account-level tiers, and VIP customer-management tools.
• keyboard_arrow_downHow does Anolla’s usage-based pricing help a customer service manager mitigate business risks?
  Anolla’s usage-based pricing model is designed specifically to reduce the business risks of customer support and contact centers. A customer service unit does not have to pay high fixed monthly fees during periods when the volume of support calls, chats and consultations is low. Platform costs always scale in proportion to the actual volume of bookings, sessions and automated query resolutions. This makes the model particularly suitable for seasonal support teams, campaign-based sales support, project-based consultation centers and companies with highly fluctuating customer service demand. Customer service managers can keep costs under control, test new service channels and extend service hours without immediately committing to large fixed expenses.
• keyboard_arrow_downHow quickly can a customer service team start working with Anolla?
  Getting started with Anolla usually takes just a few minutes, and the entire setup is guided by a 24/7 context-aware AI assistant that understands customer service workflows, opening hours, and support tiers. A manager can step by step create a support schedule, define service channels, add agents, and publish a self-service booking page without involving the IT team. The platform’s ease of use is rated 5/5 on Capterra¹, and up to nine out of ten support agents master the core features—managing bookings, scheduling support hours, and handling customer inquiry workflows—in under 30 minutes¹. This means both new contact centers and existing support departments can switch to the booking software with virtually no downtime.
• keyboard_arrow_downWhat makes Anolla’s customer service platform a future-proof solution?
  Anolla is a future-proof customer service booking and workflow platform thanks to its scalable modular architecture that supports both today’s and tomorrow’s service channels. The platform evolves continuously through its cloud-based infrastructure and AI-driven learning, using real customer support workload data to optimize service flows. Unlike static scheduling software, Anolla is built around a powerful API that makes it possible to integrate contact center solutions, ticketing systems, VoIP calls, chat platforms and CRM into a single unified customer experience. The extensible modular platform also supports an IoT ecosystem, including customer area door access control, smart access systems for consultation rooms, equipment rental management and sensors that help automate on-site service logistics. This architecture enables rapid integration of the latest customer service technologies – from next-generation communication channels to intelligent call analytics – keeping customer service teams’ tools consistently at the forefront of the market.

¹ Percentages are approximate indicators calculated based on our historical and current data. These figures are based on client feedback, surveys, and other analyses. The final result may differ. The outcome depends on the specific scope and sector of the application.