Customer service management software
Create a customer service management environment that fits your team's workflow. Configure booking rules, automate routine tasks, connect ticketing systems and prepare your support operations for AI-assisted customer communication.
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Add-on modules
Adapt your customer service scheduling software to match your workflows. Add the modules you need in minutes, automate repetitive tasks, and reduce manual administration without a complex setup. -
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Scalable data management
Manage growing customer service operations in one place. Add service locations, support agents, services, and customers as needed while keeping bookings and staff schedules centrally organized. -
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IoT Ecosystem
Anolla connects digital bookings and schedules with on-site service processes, including access control and automated lighting. Offer customer self-service around the clock while keeping daily operations as autonomous as possible.
24/7 Sales Agent
Turn your customer service booking software into a 24/7 virtual customer service and sales hub that matches support time slots, specialist availability and service packages in real time with the right customers – for bookings, consultations, aftercare or custom solution requests.
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Service marketplace
List your customer service availability and services on a marketplace where new customers can discover and book them more easily. Improve visibility across digital channels without adding to your marketing workload. -
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Quotes and orders
Use your customer service environment to accept profitable service orders and respond to client quote requests with structured offers – this way you capture every valuable customer support project, increase after-sales volume, and grow a loyal client base. -
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Interactive Business Profile
Centralise your entire customer service ecosystem into an interactive business profile. This profile is an all-in-one support hub where customers can book support slots 24/7, submit service requests, pay for contracted services and send detailed maintenance and support enquiries.
24/7 Contextual AI support
Use the AI assistant built into your customer support scheduling software to get help around the clock. Multilingual guidance and personalized recommendations save time and help deliver a better customer experience.
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Contextual AI Assistant
The context-aware AI assistant automatically answers common support questions and helps resolve more complex follow-up requests. It uses customer queries, account activity, and relevant data to provide faster, more accurate responses. -
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Automated customer communication
Automate customer communication for appointments, schedule changes, and other important events. Personalized notifications are sent at the right time in multiple languages, with every interaction securely recorded in one place. -
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24/7 Customer Support
Give customers access to AI chat support outside business hours. The assistant answers common questions, guides customers through booking, and helps resolve issues in multiple languages, even when your customer support team is unavailable.
Trusted Platform
A renowned all-in-one customer service booking software – a unifying solution for hundreds of leading service centers and support teams. Replace fragmented ticketing systems, email streams, and calendar plugins with a single integrated platform and deliver a consistent, booking-based, top-tier service experience for your customers.
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Easy to Use
Anolla makes scheduling and managing customer service appointments straightforward. An intuitive interface and multilingual guidance available around the clock help most users configure their accounts independently and get started quickly. -
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Unrivaled Value Proposition
Anolla's customer service scheduling software uses fair, usage-based pricing, so you only pay for what you actually use. There are no hidden fees, and the software scales smoothly as your customer support needs grow. -
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Real‑Time Support
Real-time assistance helps streamline customer service workflows. A context-aware AI agent handles many repetitive support requests and works with automation integrations to reduce manual tasks for support agents. -
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Security and Compliance
Anolla helps protect your business and customer data with encryption, 24/7 monitoring, and cloud-based backups that provide stronger safeguards than local servers. GDPR compliance gives your customer support team greater confidence to focus on business growth.
Customer Experience
Customer stories, user feedback, and measurable results show how Anolla improves support operations, helps teams deliver a better customer experience, and creates a stronger foundation for sustainable business growth.
Customer Success 360°
Turn your customer service into a strategic growth partner – the Customer Success 360° solution combines round-the-clock, context-aware customer support, real-time service analytics, and dynamic booking interfaces to anticipate customer needs, optimize call and inquiry volumes, increase satisfaction, and build long-term loyalty.
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360° Personalization
360° personalization adjusts each customer's service flow in real time based on their interaction history, channel preferences and booking behavior – smart suggested times, quick actions based on the customer profile and 24/7 chatbots ensure one-click self-service, fast ticketing support and a consistent experience across all service channels. -
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Customer Management
The customer management module consolidates the entire customer service contact history, inquiries, communication channels and service cases into a real-time updated CRM database – create smart segments and notes, personalize every customer interaction and strategically grow your base of loyal customers. -
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Bookings for website and sharing
Create and share personalized customer support booking links and service-queue QR codes – every support chat signature, help center page button or printed flyer becomes a direct path to booking a customer support time slot or video call. -
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Online payments
Let customers make a secure prepayment when scheduling an appointment. The time slot is confirmed only after payment is received, helping reduce no-shows and protect your customer service revenue. -
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Automated Waitlist
An automated waitlist fills cancelled customer service appointments, even outside business hours. Customers are notified when a suitable time becomes available, helping keep support agents' schedules full. -
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Translation Management
Let customers schedule service appointments in their preferred language. Localize service descriptions, the booking interface, and notifications from one language setting to provide a consistent experience across international customer support operations. The customer self scheduling software supports multiple countries, currencies, and time zones.
Customer Loyalty Analytics
Customer loyalty analytics shows in real time which support contacts, channels and service scripts generate the most repeat interactions and satisfied customers – enabling you to design personalised retention measures, optimise service workload and maximise the business impact of the customer service unit.
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Memberships
Create tiered loyalty programs for your customer service offering. Membership levels update automatically, and each tier can include exclusive offers for services, multi-visit passes, and access passes. -
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Passes and Tickets
Prepaid support packages and consultation-based passes ensure continuous use of customer support and a steady cash flow – automatic tracking of support sessions, ticket statuses and usage limits reduces manual administration to a minimum. -
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Recurring Subscriptions
Recurring subscriptions create automatically renewing customer support access packages – clients receive stable, SLA-backed support, while you gain a predictable monthly support services revenue stream and better-planned service capacity. -
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Email Campaigns
Send targeted follow-up notifications and customer support email campaigns to the right customer segments – export dynamic segments (for example dissatisfied customers, abandoned tickets, low-usage support packages) to your marketing platform with one click and measurably improve customer experience.
Customer service booking software
Manage support appointments, advisory sessions, video meetings, follow-up calls and group webinars from one dashboard. Customers can self-schedule available times, while agents retain a clear view of every booking and service interaction.
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Group Bookings
Automated group bookings for customer service – define limits for the number of customers served at once, manage real-time queues and participant lists, and create recurring group-based service time slots without manual work. -
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Multi-Resource Booking
Set up booking across multiple customer service channels – let clients reserve several communication channels in a single transaction (service desks, phone lines, video call rooms, chat agents), ideal for managing complex support packages and multi-stage service processes. -
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Hourly and Daily Services
Manage all forms of customer support – from minute-based phone or chat service to day passes and longer-term support subscriptions – in one customer service booking platform that adapts to your service volumes and SLAs. -
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Variable-Duration Services
Create flexible-duration customer service slots – give customers the option to choose the length of consultations, support or after-sales service, helping to optimize support workload, reduce waiting times and increase customer satisfaction. -
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Flexible Booking Rules
Your customer service, your ground rules – set minimum and maximum lead times for bookings, cancellation and approval conditions, waitlist rules, and manage a color-coded support calendar in daily, weekly, or monthly views.
Support agent scheduling software
Coordinate support agents' working hours, availability, resources and locations from one central scheduling system. Role-based access and real-time updates keep customer appointments and team schedules accurate across multiple service channels.
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Schedules
Customer service schedules synchronize agent and channel availability with the online booking calendar – set regular work shifts and exceptions for peak hours and holidays in a few clicks, and the system automatically updates the availability visible to customers. -
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Time Blocking
Flexible time blocking in customer service – create single or recurring blocks for service lines, chat agents and service slots using precise time, date and weekday filters to keep support availability under control even during maintenance and training. -
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Resource Management
Manage limited customer service resources – link service counters, call servers, video call rooms and specialized support agents to defined service flows and ticket types, avoiding double bookings and increasing both utilization and revenue from customer support. -
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Access Management
Configure your customer service team’s access to functions, service channels and locations, and customize automatic notifications – each agent and team leader only sees their own support queues, calendars and reports, ensuring a secure and transparent service workflow.
Mobile-first software
Truly mobile-first customer service booking software – an intuitive interface, cloud-based sync, and instant in-app notifications allow both customers and support agents to manage bookings, queues, and feedback conveniently on any device.
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Cloud-based access
Securely access your customer service scheduling software from any device or location. Data stays automatically synced, while performance and security are continuously monitored to keep daily scheduling and administration running smoothly. -
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Cross-platform ecosystem
The cross-platform customer support ecosystem integrates call center software, CRM, live chat, and ticketing across Mac/PC, iOS, and Android devices, allowing support agents to start resolving cases in one channel and seamlessly continue in another. -
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Admin app
The customer service manager mobile app (iOS, Android) fully mirrors the web-based support admin panel’s functionality, providing instant app notifications about new tickets, escalations and team workload, and enabling you to manage customer service bookings wherever you are on the move. -
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Client app
The customer self-service portal and mobile app (iOS, Android, web) makes booking customer support time, registering for video consultations and tracking support queues fast and convenient, providing real-time notifications, status updates and a personalized customer experience. -
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Instant app notifications
Real-time app notifications give the customer support team an instant overview of new customer inquiries, scheduled consultation sessions, cancellations, chat resolutions and follow-up requests in both browser and mobile app, preventing response delays.
Personalized automated notifications
Configure smart automated notifications in your customer service booking software based on service channel, location, customer segment and communication channel (email/SMS) to send personalized messages at the right time, maintaining a consistent customer service brand voice and reducing manual follow-up communication.
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Automated confirmations
Automated confirmations send clients and customer service agents instant email and SMS notifications for every new support appointment booking, time change, cancellation or channel switch, increasing transparency and reducing confusion in support processes. -
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Reminders
Reduce missed appointments with automated SMS and email reminders. Timely notifications keep customers informed about their scheduled support appointments, while SMS messages arrive quickly even when internet access is unavailable. -
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Automatic feedback collection
Automatically collect ratings and comments after every completed customer interaction. Use this feedback to make data driven improvements to customer service quality and agent performance.
Dynamic pricing
Dynamic pricing enables automation of fees for paid customer support services, premium support packages and fast-track service based on time of day, season, client group and service channel, creating campaigns, VIP packages and priority service surcharges that maximize customer support unit revenue.
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Time-based special pricing
Time-based special pricing lets you configure automatic discounts or higher rates for paid customer support based on consultation duration, date, time, day of the week, service level (SLA), and client membership, in order to manage demand at peak times and increase utilization during quieter periods. -
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Resource-based pricing
Role-based pricing for customer service – set flexible prices and service window durations according to agent experience, channel type (phone, chat, video) and real-time demand-driven workload so that the resolution of each customer inquiry is fairly reflected in the fee. -
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Discounted rates
Dynamic discounts for customer support bookings – activate promotional prices for low-demand times with a single click, highlight attractive discounts and clearly crossed-out regular prices in the booking view to guide customer decisions and increase your support schedule occupancy.
Data-driven analytics
Manage your customer service bookings with data – get a real-time overview of contact volume and booked communication slots, map relationships between inquiry channels (phone, email, chat, social media) and resolution speed, connect your customer service booking software to Google Analytics, Google Tag Manager and Meta Pixel, and export raw data to BI and ML tools to optimise service capacity, SLAs and the entire customer journey.
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Real-time statistics
Track customer service workload in real time – a visual dashboard shows up-to-the-second booked customer interaction times, number of resolved tickets, contacts by channel, new customers and response and resolution times, enabling customer support management to instantly make data-driven decisions on shifts, queues and channel prioritization. -
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Web analytics integrations
Connect customer service bookings with web analytics – integrate Google Analytics, Google Tag Manager and Meta Pixel to see which landing pages and self-service views generate the most support bookings, which help pages reduce contact volume, and how the customer booking journey affects satisfaction and repeat inquiries. -
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BI & AI readiness
Turn your customer service data into a strategic asset – export raw data to Excel, Google Sheets or directly into BI and AI tools at any time to analyze contact patterns, forecast peak hours, optimize support shifts and build predictive models to manage the volume of kiosk, phone, chat and email inquiries.
Flexible pricing
Volume-based pricing for customer service – a transparent and affordable model with no hidden fees that scales with your support contact volume, number of channels and growth of the support team, and supports both seasonal campaign periods and steady-load service centers.
Free software
Launch a customer service booking flow risk-free – test the core features, automate initial bookings for customer calls, video support and consultation slots, and make sure the solution fits your support processes before rolling it out widely.
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Create Free Account
Package includes
Paid features
Start with free software and activate paid features as needed and as your business grows.
Paid featuresAnolla usage statistics
These metrics are based on Anolla’s anonymized usage data, customer service scheduling software configurations, feature catalogue, in-platform feedback, and service monitoring. They reflect actual usage and configuration patterns but do not guarantee results for any particular business.
Officially supported languages
26
The number of officially supported languages available across Anolla’s user interface, notifications, AI tools, and customer support workflows.
Source and method
Overall in-app user rating
4.8/5
The weighted average of in-app user ratings based on scheduling workflows, support conversations, and feedback analytics.
Source and method
Measured platform uptime
99.96%
The measured uptime of Anolla’s public-facing core customer service booking features, based on service monitoring data.
Source and method
AI support availability
24/7
The availability of Anolla’s AI assistant for automated user guidance and resolving common customer service enquiries.
Source and method
AI-resolved support chats
79.3%
The percentage of support chats resolved by the AI assistant without intervention from customer support agents.
Source and method
Advanced features activated via self-service
12
The number of additional features customers can activate with one click through the self-service portal.
Source and method
Full online payment flow with prepayment
100%
The prepayment percentage required for online bookings before an appointment is confirmed.
Source and method
Core feature coverage in mobile apps
99%
The percentage of core web features also supported by the iOS and Android mobile apps.
Source and method
Unedited AI-generated support responses
52.4%
The percentage of AI generated support ticket responses that required no edits from the customer support team.
Source and method
Management accounts using automated notifications
90%
The percentage of active customer service accounts using automated, event based notifications for appointments and support workflows.
Source and method
Independently completed initial setup
85%
The percentage of new users who set up their customer service scheduling software online without additional training or assistance.
Source and method
Active accounts using advanced features
41.2%
The percentage of active accounts using at least one advanced feature to improve support agent scheduling and customer service workflows.
Source and method
Anolla ratings on Capterra
Alongside Anolla's anonymous usage statistics, the independent software review site Capterra collects feedback from Anolla users. The ratings below show how customers evaluate the booking and scheduling features in their daily work.
★★★★★
5.0/5
Ease of use
★★★★★
5.0/5
Features and functionality
★★★★★
4.7/5
Value for money
Ratings are based on user reviews from the independent software portal Capterra.
Frequently asked questions
Frequently asked questions about Anolla customer service scheduling software – clear and detailed answers help customer support managers and quality managers evaluate functionality, security and integration options so they can make a confident, well-informed decision to automate customer service scheduling and contact volume management.
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keyboard_arrow_downHow is Anolla different from standard customer service appointment booking software?Many booking tools only let customers choose a time and help teams maintain a calendar. Anolla is AI powered customer service scheduling software that brings appointment booking, customer management, automation, flexible pricing and online payments into one place. It supports hourly and multi day bookings, works on the web and in mobile apps, can be used across multiple countries and enables multilingual workflows. Its flexible setup makes Anolla suitable for independent service providers, growing customer support teams and larger organizations.
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keyboard_arrow_downDoes Anolla support hourly and multi-day customer service bookings at the same time?Yes, this is one of Anolla’s key competitive advantages in the customer support scheduling market. Unlike many customer service booking systems, Anolla does not force you to choose only between short support requests or long consulting projects. The platform supports both minute-based and day-based customer support bookings at the same time, including phone calls, video calls, callbacks, web chats, service windows and on-site appointments. You can also manage support cases with variable duration and SLA-based support windows where length depends on the complexity of the request. All service intervals run in parallel under a single contact center account and are consolidated into one service schedule. Thanks to this, Anolla is an excellent fit for hybrid service models that combine contact centers, consulting services, technical field support, user training and VIP account management.
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keyboard_arrow_downHow does the Anolla AI customer support assistant reduce customer service administrative workload and human errors?Anolla's automated AI support assistant is available around the clock and can resolve a large share of chat support requests independently. Automated customer communication reduces repetitive manual work, helps prevent human error and gives support agents more time to handle complex enquiries and improve service quality.
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keyboard_arrow_downHow does Anolla’s dynamic pricing module help customer service teams offer clients optimized service packages and support tiers?Anolla’s dynamic pricing module automates pricing strategy for customer support and advisory services, taking into account service volume, peak hours and support tiers. Contact centre managers can define flexible rules for changing prices by time of day, day of the week, season, chosen channel (phone, video, chat), response time (SLA), support level (L1, L2, L3) or customer group (premium, VIP, standard). All price changes are applied automatically according to business rules and customer segment, without manual updates to price lists. The system helps sell low-demand support windows at lower prices, fill “gaps” in agent schedules and balance workload. During peak hours and for VIP requests requiring fast response times, dynamic pricing maximises revenue per case while maintaining high service quality. The strategy aims to increase booked support time utilisation, customer satisfaction and overall profitability of the support centre at the same time.
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keyboard_arrow_downIs Anolla suitable both for an individual customer service agent and for multi-location support or contact centres?Yes, Anolla customer service booking platform is built to scale for support organizations of any size. An individual consultant, advisor or account manager can start with the powerful free plan that covers booking links, customer self-service, a core calendar and simple communication automation. Multi-location contact centers, high-volume support departments and international support teams benefit from a centralized service management dashboard with real-time visibility into the schedule of calls, chats, video calls and appointments. The platform allows you to add unlimited support units, service lines, locations and users, including field support and partner support tiers. Flexible role- and location-based access control (RBAC) lets you assign dedicated permissions to contact center managers, agents, team leads, quality reviewers and field support specialists, ensuring secure and structured access to customer data and bookings.
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keyboard_arrow_downWhich customer service tools and channels does Anolla integrate with?Anolla is built with an API-first architecture and supports key integrations across the customer service and sales ecosystem. For handling payments and paid support sessions, there is a direct integration with the Stripe payment solution, enabling you to take prepayments for support calls, consultations and trainings already at the time of booking. To measure customer experience and service flows, the software supports analytics integrations with Google Analytics, Google Tag Manager and Meta Pixel, helping you track which support booking pages, self-service portals and campaigns generate the most support requests. In addition, raw data can be exported to BI and ML tools to analyze support workload, response times, channel preferences and resolution times. Anolla’s powerful REST API makes it possible to connect booking flows with your existing CRM, ticketing system, contact center software, VoIP solution, live chat platform and other customer service channels to create a single integrated customer experience.
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keyboard_arrow_downWhat does the free customer service plan include and what do the paid features add?The free plan includes the essential customer support scheduling tools needed to launch a professional booking process without an upfront investment. It provides booking links for sharing support availability, a self service online calendar, basic email notifications, simple customer record management and core reporting. This makes the free version a practical choice for independent consultants, small customer support teams and new contact centers. Paid features add unlimited automated communication workflows, advanced booking rules for different support tiers, SLA based prioritization, additional call center and CRM integrations, and customer loyalty features such as recurring consultation packages, customer account levels and VIP customer management tools.
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keyboard_arrow_downHow does Anolla’s usage-based pricing help a customer service manager mitigate business risks?Anolla’s usage-based pricing model is designed specifically to reduce the business risks of customer support and contact centers. A customer service unit does not have to pay high fixed monthly fees during periods when the volume of support calls, chats and consultations is low. Platform costs always scale in proportion to the actual volume of bookings, sessions and automated query resolutions. This makes the model particularly suitable for seasonal support teams, campaign-based sales support, project-based consultation centers and companies with highly fluctuating customer service demand. Customer service managers can keep costs under control, test new service channels and extend service hours without immediately committing to large fixed expenses.
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keyboard_arrow_downHow quickly can a customer service team start working with Anolla?Getting started is quick, and the initial setup takes only a few minutes. A context aware AI assistant is available 24 hours a day to guide you through each step, allowing most users to configure their account and begin scheduling customer service appointments without outside help.
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keyboard_arrow_downWhat makes Anolla’s customer service platform a future-proof solution?Anolla is a future-proof customer service booking and workflow platform thanks to its scalable modular architecture that supports both today’s and tomorrow’s service channels. The platform evolves continuously through its cloud-based infrastructure and AI-driven learning, using real customer support workload data to optimize service flows. Unlike static scheduling software, Anolla is built around a powerful API that makes it possible to integrate contact center solutions, ticketing systems, VoIP calls, chat platforms and CRM into a single unified customer experience. The extensible modular platform also supports an IoT ecosystem, including customer area door access control, smart access systems for consultation rooms, equipment rental management and sensors that help automate on-site service logistics. This architecture enables rapid integration of the latest customer service technologies – from next-generation communication channels to intelligent call analytics – keeping customer service teams’ tools consistently at the forefront of the market.
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