Counselling booking system

• keyboard_arrow_downHow is Anolla different from standard counselling booking software?
  Standard counselling booking calendars only allow you to record appointment times, but they don’t support structured client work or managing counsellor workload. Anolla is a comprehensive all-in-one revenue-optimising counselling booking and workflow platform for psychologists, therapists, coaches, family counsellors and other mental health professionals. The platform connects online booking, client management (CRM), therapy sessions and counselling process automation. Unlike static booking calendars, Anolla uses AI to prevent double bookings, recommend optimal session times and streamline counsellors’ schedules. Anolla supports dynamic pricing based on session type, duration, delivery channel (online counselling, in-office visit, phone call) and client segment. The platform makes it possible to manage hourly sessions as well as multi-day counselling programmes, therapy courses and retreats in parallel under a single practice or clinic account.
• keyboard_arrow_downDoes Anolla support both hourly and multi-day counselling bookings at the same time?
  Yes, this is one of Anolla’s biggest advantages on the counselling booking software market. Unlike many booking solutions built for counselling centres, Anolla does not force you to choose only between short sessions or long-term programme models. The platform simultaneously supports hourly therapy sessions, 90-minute deep-dive sessions, day-extended counselling modules, multi-day trainings, group therapy intensives and multi-week counselling programmes. A counsellor can manage variable-duration sessions and more complex therapy packages in parallel under a single counselling practice account. All bookings for individual, group and online sessions are consolidated into one central counselling calendar, which provides a clear overview of both the counsellor’s schedule and the use of the counselling room or online meeting space. This makes Anolla an ideal fit for hybrid counselling models that combine private sessions, group therapy, online counselling, trainings and retreats.
• keyboard_arrow_downHow does the Anolla AI assistant reduce counseling center administrative workload and human errors?
  Anolla’s automated counselling client service AI assistant runs 24/7 and answers typical booking and appointment inquiries without administrator involvement. The assistant automatically resolves up to 79.3%¹ of all standard requests for counselling practices and therapy centers using the platform – for example session rescheduling, cancellations, and initial information about the counsellor, price list, location and online counselling instructions. The AI assistant also handles up to 52.4%¹ of first-level technical support questions related to online sessions, the client portal or the booking form. This significantly reduces manual calendar management, responses to recurring emails and the number of phone calls, which in turn cuts admin time by up to 39.3%¹. The result is a lower administrative burden, fewer erroneous double bookings, more accurate session timing and a smoother client experience at every stage of the counselling process.
• keyboard_arrow_downHow does Anolla’s dynamic pricing module help counsellors offer optimized counselling fees to their clients?
  Anolla’s dynamic pricing module automates the pricing strategy for counsellors, psychologists, therapists and coaches based on session type and demand fluctuations. Practices can set rules that change session prices by time of day, weekday or weekend, season, online vs in-person format, session length and client group (e.g. returning clients, family therapy, youth counselling). All price changes are applied automatically according to the configured therapy business rules, without the counsellor having to adjust each booking manually. The system offers lower prices for low-demand times (such as midday or early weekday sessions) to improve calendar utilisation. During peak hours and popular time slots, higher rates can be applied to maximise total practice revenue. The aim of the dynamic pricing strategy is to increase session occupancy, client loyalty and overall profitability of counselling services without compromising relationship quality.
• keyboard_arrow_downIs Anolla suitable both for an individual counsellor and for multi-location counselling centres?
  Yes, Anolla counselling scheduling software is built to scale from solo counsellors to large multi-location mental health clinics. An individual counsellor, psychologist or coach can start with the powerful free plan, which covers day-to-day scheduling of in-person and online sessions and basic client management. Counselling centers and therapy clinics with multiple offices, cities or countries benefit from centralized booking management, capacity planning and a unified client database. The platform allows you to add unlimited appointment slots, locations, counsellors, therapists and administrators, while maintaining a clear view of each specialist’s calendar. Flexible role- and location-based access control (RBAC) lets you assign permissions to front-desk staff, clinic managers, counsellors or accountants based on which client records and reports they actually need to see.
• keyboard_arrow_downWhich tools and systems does Anolla’s counselling booking software integrate with?
  Anolla is built with an API-first architecture, making it a flexible platform for connecting the digital infrastructure of counselling centers and therapy clinics. The booking software supports key integrations with payment solutions – such as Stripe – to enable secure online payment for counselling and therapy sessions, both as prepayments and post-payments. Anolla connects with analytics and marketing tools like Google Analytics, Google Tag Manager and Meta Pixel, allowing you to measure website visits, booking conversion and campaign effectiveness for counselling services. If needed, raw data can be exported to BI/ML tools to analyze counsellor workload, session types, cancellation patterns and client behavior. In addition, Anolla offers a powerful API and integrations with other systems such as loyalty card solutions, e-health or patient record systems, accounting software and specialized mental health applications.
• keyboard_arrow_downWhat does the free package include and what do the paid features add for counsellors?
  Anolla’s free plan includes all the core features a counsellor or small counselling practice needs to start smooth appointment booking, online forms and basic client management. The free solution is ideal for independent psychologists, coaches and new therapy practices that want to start offering online or in-person bookings without high fixed costs. Paid features add unlimited automation (such as reminders, follow-up surveys and offers for new sessions), advanced integrations with payment solutions, analytics and client management systems, and loyalty modules that support programmes for repeat clients, counselling packages and discount rules. This allows any counselling centre to select exactly the functionality that supports its specific therapy, counselling or coaching business model.
• keyboard_arrow_downHow does Anolla’s usage-based pricing reduce business risk for counselling practices?
  Anolla’s usage-based pricing model is designed to reduce the financial risks of counselors, psychologists and therapy clinics in a field with fluctuating demand. Counseling providers don’t have to pay high fixed monthly fees during periods with fewer sessions, such as during summer holidays or festive seasons. Software costs scale in proportion to actual booking volume and number of active sessions, keeping overheads under control for both new practitioners and established clinics. This flexible model is particularly suitable for seasonal counseling services, project-based therapy programs, crisis counseling or counseling centers where client flow and session counts can vary significantly from month to month.
• keyboard_arrow_downHow quickly can I start working with the Anolla counselling booking software?
  Getting started with Anolla usually takes only a few minutes, and the entire setup process – from describing counselling services to publishing the online booking link – is guided by a 24/7 context-aware AI assistant. The platform’s ease of use is rated 5/5¹ on Capterra, which means counsellors, therapists, and administrators can quickly find their way around the system. Statistics show that nine out of ten counselling team members learn the booking software’s core functions – such as creating sessions, confirming bookings, and managing client profiles – in less than 30 minutes¹. This allows a counselling centre or individual therapist to digitise booking practically within a single working day.
• keyboard_arrow_downWhat makes Anolla’s counselling booking platform a future-proof solution for counsellors and therapy centres?
  Anolla’s counselling booking platform is future-proof thanks to its scalable modular architecture that grows with the needs of counselling practices and clinics. Cloud-based design and AI-driven learning capabilities allow the platform to continuously improve and adapt to new forms of counselling services, hybrid online sessions and evolving privacy requirements. Unlike static booking software, Anolla is built around a powerful API that makes it easy to integrate with mental health apps, e-health solutions, client portals and billing and reporting systems. The extensible modular platform also supports an IoT ecosystem, for example access control solutions to open counselling room doors, equipment rental management for psychotherapy or rehabilitation devices, and sensors for managing room usage and privacy. This architecture allows Anolla to integrate the latest technologies on an ongoing basis, ensuring that a counselling practice’s digital tools remain at the forefront of the market and meet the expectations of both clients and professionals.

¹ Percentages are approximate indicators calculated based on our historical and current data. These figures are based on client feedback, surveys, and other analyses. The final result may differ. The outcome depends on the specific scope and sector of the application.