Counselling practice software
Run your counselling practice from one configurable system. Manage appointments, client information, payments, staff access and integrations while adapting the software to the needs of independent counsellors, therapy practices and counselling clinics.
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Add-on modules
Adapt your counselling booking software to the way you work. Activate the features you need with one click to automate repetitive tasks, reduce manual administration and support more clients without complex setup. -
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Scalable data management
Manage all your counselling practice data in one central place. Add unlimited locations, team members, services and clients while keeping appointments and day-to-day operations clearly organised. -
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IoT Ecosystem
Anolla connects digital booking and workflow automation with physical environments, including access control, smart lighting and other integrated technology. It supports 24/7 self-service and helps counselling clinics run routine processes autonomously.
24/7 Sales Agent
Turn your therapy practice website into a 24/7 booking environment where your counselling software matches therapist availability, types of counselling and client preferences in real time – for online bookings of individual, couples and family therapy sessions.
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Service marketplace
List your counselling services on the marketplace so potential clients can find and book them more easily. Gain greater online visibility without additional advertising, especially while establishing your practice across digital channels. -
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Quotes and orders
Accept structured quote requests for counselling packages, occupational health psychological counselling, and long-term therapy programs and respond with personalized offers – this way you capture every valuable client relationship and increase your counselling centre’s occupancy. -
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Interactive Business Profile
Gather all information about your therapy practice into an interactive counselling profile: descriptions of services, therapist specialisations, available appointment times and price lists. Clients can book counselling sessions 24/7, confirm recurring appointments, pay online and submit enquiries for bespoke arrangements.
24/7 Contextual AI support
Use the AI assistant integrated into your counselling appointment software whenever you need help. Available 24/7, it provides multilingual support and personalised recommendations that save time and make appointment management easier.
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Contextual AI Assistant
The context-aware AI assistant resolves many common support requests automatically and can also help with more technical follow-up questions. It uses each user's query, account activity and relevant data to provide fast, accurate answers. -
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Automated customer communication
Keep clients informed with personalised messages triggered by appointments and other relevant events. Send confirmations, reminders and updates at the right time, while securely managing and documenting multilingual communication in one place. -
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24/7 Customer Support
Your counselling clients can access AI chat support 24/7 in most major languages. The assistant answers common questions, provides booking guidance and helps resolve issues even when your practice is closed.
Trusted Platform
A trusted all-in-one counselling booking platform, consciously chosen by hundreds of psychologists, therapists, coaches, family counsellors, and mental health centers. Replace fragmented calendar, e-learning, email, and billing tools with software built specifically for counselling services and offer clients a unified, secure, and professional therapy journey from initial booking through follow-up care.
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Easy to Use
Anolla's counselling appointment scheduling software has a clear, intuitive interface, so counsellors can manage availability, sessions and client details without lengthy training. Guided multilingual support is available around the clock, and most providers can configure their account independently and start accepting bookings quickly. -
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Unrivaled Value Proposition
Anolla’s usage based pricing means you pay only for the features you need to run your counselling practice. With no hidden fees, the counselling booking software is suitable for both independent counsellors and growing counselling clinics. -
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Real‑Time Support
Get support whenever you need it. A context aware AI assistant answers common questions and works with automation integrations to reduce manual administration across bookings, client communication and appointment schedules. -
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Security and Compliance
Protecting sensitive client information is essential in counselling. Anolla uses encryption, continuous monitoring and cloud backups to safeguard your practice and client data. GDPR compliant data handling helps you deliver and grow your services with confidence.
Customer Experience
Customer feedback and practical results show how Anolla helps counsellors organise their schedules, reduce administrative work and provide clients with a smoother appointment booking experience.
Customer Success 360°
Turn your counseling services’ customer support into a strategic customer success partnership – the Customer Success 360° solution unifies 24/7 context-aware support, booking and session analytics and dynamic client portals. This enables you to prevent no-shows, keep counselors’ schedules optimally filled, and increase client satisfaction and loyalty throughout the entire counseling or therapy journey.
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360° Personalization
360° personalization adapts each counselling client’s digital experience in real time according to their previous bookings, session type, communication language, and preferred channel – smart time and counsellor suggestions, quick-booking options, direct links to e-counselling, and 24/7 live chat support create an ultra-light one-click experience that supports the client safely and consistently throughout the counselling process. -
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Customer Management
Counselling client management (CRM) consolidates all background information, therapy sessions, session notes and counselling plans for each client into a real-time database – create dynamic client groups (e.g. family counselling, career counselling, clinical psychology), personalize communication, and increase therapy client loyalty through well-designed follow-up contact. -
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Bookings for website and sharing
Create and share unique booking links and QR codes for each counsellor, therapy service or counselling specialization – every psychologist’s website, mental health blog post, social media profile or print ad becomes a direct link to booking a counselling session. -
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Online payments
Let clients pay securely for counselling sessions when they book. Appointments can be confirmed once payment is received, helping your practice reduce no shows and protect its revenue. -
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Automated Waitlist
An automated waiting list helps fill cancelled counselling appointments, even outside business hours. Clients are notified when a suitable time becomes available, helping therapists maintain a fuller schedule. -
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Translation Management
Allow clients to book counselling appointments in their preferred language. Service descriptions, the booking interface and notifications follow one shared language configuration for a consistent international client experience. Anolla also supports different currencies and time zones.
Customer Loyalty Analytics
Counselling client loyalty analytics shows in real time who your most valuable therapy clients are, which counselling services they prefer and how often they attend sessions – you can offer personalized package prices, discounts for repeat sessions and optimize your appointment schedule, maximizing session utilization and counselling practice revenue.
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Memberships
Create tiered membership and loyalty options for your counselling services. Automate membership levels and assign specific benefits or discounts to sessions, packages and passes. -
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Passes and Tickets
Prepaid counselling session packages and therapy visit cards ensure stable cash flow and recurring appointments – the booking software automatically tracks session usage, reducing manual administration and allowing you to focus on clinical work instead of administrative tasks. -
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Recurring Subscriptions
Recurring subscriptions create automatically renewing counselling memberships and therapy subscriptions – a fixed number of monthly sessions, regular support counselling, or a long-term therapy plan turns into predictable recurring revenue while clients get uninterrupted access to their chosen counsellor. -
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Email Campaigns
Send targeted email campaigns to specific counselling client segments – export client groups for stress management, couples therapy or career counselling to your email marketing platform with one click, inform them about new therapy programs, available session times and online counselling options, and measure each campaign’s impact on bookings.
Counselling appointment software
Give clients a simple way to book individual, couples or family counselling sessions online. Manage appointments, availability, reminders, payments and changes from one clear dashboard while keeping your team informed and reducing manual administration.
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Group Bookings
Automated bookings for group counselling – set participant limits, manage real-time group lists, and create recurring group therapy and support group sessions without manual work. -
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Multi-Resource Booking
Enable multi-resource counselling bookings in a single transaction – let clients reserve therapists, counselling rooms and online counselling channels at once, ideal for couples therapy, family counselling and combined counselling packages. -
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Hourly and Daily Services
Manage all counselling services – from brief consultations to multi-day therapy programs – via a central booking platform that adapts to your counselling centre’s operations and service portfolio. -
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Variable-Duration Services
Create flexible-duration counselling sessions – let clients choose the length of their appointment (30, 60, 90 minutes or more), increasing therapy room utilization and reducing the number of empty slots in the calendar. -
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Flexible Booking Rules
Your counselling practice, your rules – set booking notice periods and cancellation deadlines, pre-approval conditions for appointments, and manage a color-coded therapy calendar in daily, weekly, or monthly views.
Counselling scheduling software
Coordinate counsellor availability, rooms, resources and practice locations from one central calendar. Role-based access and real-time updates help prevent scheduling conflicts, keep appointments accurate and make team planning easier.
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Schedules
Counsellors’ schedules are automatically synchronized with the online booking calendar – set regular reception hours, vacations, and emergency slots in a few clicks and the availability of the entire counselling center always stays up to date. -
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Time Blocking
Flexible time blocking in counselling – mark one-off or recurring periods (supervision, documentation, training) using precise date, time and weekday filters to keep counsellors’ calendars under control. -
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Resource Management
Manage the use of counselling rooms and therapy tools – link specific rooms, testing kits or devices to corresponding counselling services, avoiding room conflicts and increasing the number of sessions and the revenue potential of the centre. -
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Access Management
Control access to your counselling center’s booking tool – define roles for counsellors, administrators and interns, restrict access to specific calendars and locations, and customize automatic notifications so that everyone only sees the information they need.
Mobile-first software
Mobile-first counselling booking software – an adaptive interface for counsellors and clients, cloud-based sync across devices, and instant app notifications about new bookings, cancellations, and waitlist movements ensure a seamless experience both at reception and on the go.
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Cloud-based access
Access your counselling booking software securely from any location or device. Data stays automatically synchronised, while security and reliability are continuously monitored to make day-to-day appointment management easier. -
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Cross-platform ecosystem
The cross-platform counselling booking environment works seamlessly on Mac/PC as well as iOS and Android devices – start managing your counselling schedule on your computer and continue confirming client bookings or preparing for sessions on your phone with the same intuitive experience. -
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Admin app
The counsellor mobile app (iOS and Android) provides 100% of the web-based counselling booking software’s functionality – edit appointment times, review client history, confirm psychotherapy sessions and respond to new bookings using instant app notifications from wherever you are. -
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Client app
The mobile-friendly booking app for counselling clients (iOS, Android, web) lets them quickly find available time slots, book an appointment with a psychologist, therapist or coach in a few clicks, manage their sessions and receive instant notifications about changes. -
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Instant app notifications
Real-time app notifications give counsellors and practices full visibility of all client actions – new counselling bookings, therapy session cancellations, counselling requests and secure messages in both the browser and mobile app.
Personalized automated notifications
Set up personalized automated notifications in your counselling booking software based on practice location, session type and channel (email/SMS) – tailored messages for psychological counselling, family therapy or crisis support reach the right clients at the right time while preserving your practice brand voice and professional communication.
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Automated confirmations
Provide reassurance for both counselling clients and the therapist team – the counselling booking system sends automatic email and SMS confirmations for every new appointment, reschedule or cancellation, reducing confusion about session times and terms. -
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Reminders
Reduce missed counselling appointments with automatic SMS and email reminders. Timely notifications help clients remember upcoming sessions, while SMS messages can still reach them when they have no internet connection. -
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Automatic feedback collection
Automatically collect ratings and comments after each completed counselling session. Client feedback helps you assess service quality, identify areas for improvement and make informed decisions about your practice.
Dynamic pricing
Automate prices for counselling and therapy sessions based on time of day, seasonality, client group and counselling format – one of the most powerful pricing modules on the market lets you set special rates for couples therapy, online consultations, VIP packages or campaign-based sessions, maximizing your practice’s revenue.
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Time-based special pricing
Create automatic discounts in your counselling booking software based on session duration, date, time, day of the week, counselling service type, and client membership to manage demand during quieter periods, fill your schedule intelligently, and optimize practice revenue. -
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Resource-based pricing
Counsellor-based pricing – define individual fees and session lengths according to the experience, specialisation and demand of the therapist, psychologist or coach so that each counselling session honestly reflects the value provided and increases the credibility of your counselling service. -
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Discounted rates
Flexible discounts for counselling sessions – activate campaign prices for new clients, multi-session packages or off-peak hours with a single click, convincingly displaying the crossed-out regular rate and highlighted discount to encourage bookers to lock in therapy or counselling slots more quickly.
Data-driven analytics
Grow your counselling practice in a data-driven way – monitor in real time which counselling services (individual therapy, family therapy, couples counselling, career coaching) are most popular, connect bookings to Google Analytics, Google Tag Manager and Meta Pixel, and export raw data into BI and ML tools to optimise session prices, schedules and the client journey from first booking to follow-up sessions.
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Real-time statistics
Manage your counselling center using real-time statistics – the dashboard displays up-to-the-second occupancy of counselling sessions, revenue by therapist, number of new and returning clients, most popular counselling packages and cancellation trends, so you can quickly adjust appointment times, prices and marketing messages. -
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Web analytics integrations
Connect your counselling booking forms with web analytics – integrate Google Analytics, Google Tag Manager and Meta Pixel to see from which campaigns, landing pages or content marketing articles clients proceed to booking a therapy or counselling session, and to measure precisely the ROI of your mental health and coaching services marketing. -
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BI & AI readiness
Turn your counselling data into a strategic resource – export raw data on bookings, session durations, occupancy and client feedback to Excel, Google Sheets or directly into BI and AI tools at any time to create deep-dive analyses, demand forecasts and predictive models for therapist workload, seasonality and client return patterns.
Flexible pricing
Usage-based pricing for counselling booking software – a transparent and affordable model with no hidden contract fees or extra costs, which adapts to the needs of a solo psychologist, a small counselling center or a multi-clinic network with dozens of therapists, and supports both peak seasons and quieter periods.
Free software
Start for free and test the core functions of counselling booking software – create an online booking form, manage a therapist’s or coach’s schedule, confirm and cancel sessions, and offer clients a convenient online booking experience with no upfront costs.
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Create Free Account
Package includes
Paid features
Start with free software and activate paid features as needed and as your business grows.
Paid featuresAnolla usage statistics
These metrics combine anonymised Anolla usage data, configuration details, the feature catalogue, in-platform feedback and service monitoring. For the counselling booking system, they indicate overall usage and configuration trends rather than guaranteed results for any individual counsellor, therapist or counselling clinic.
Officially supported languages
26
The number of languages officially supported across Anolla’s user interface, notifications, AI assistance and customer support workflows.
Source and method
Overall in-app user rating
4.8/5
The weighted average of in-platform user ratings, based on workflow feedback, support conversations and feedback analysis.
Source and method
Measured platform uptime
99.96%
The measured availability of Anolla’s public core services, based on service monitoring data.
Source and method
AI support availability
24/7
The availability of the AI assistant to guide users and automatically answer common appointment booking and account usage questions.
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AI-resolved support chats
79.3%
The percentage of support chat enquiries resolved by the AI assistant without intervention from a customer support agent.
Source and method
Advanced features activated via self-service
12
The number of additional features that counsellors and counselling clinics can activate with one click through self-service settings.
Source and method
Full online payment flow with prepayment
100%
The proportion of the total fee required as an online prepayment before a counselling appointment is confirmed.
Source and method
Core feature coverage in mobile apps
99%
Percentage of core counselling booking system features available in the iOS and Android mobile apps.
Source and method
Unedited AI-generated support responses
52.4%
Percentage of AI-generated support ticket responses that required no substantive editing by the technical support team.
Source and method
Management accounts using automated notifications
90%
Percentage of active administrator accounts using event-based automated notifications for counselling appointments.
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Independently completed initial setup
85%
Percentage of new users who completed the initial online setup of the counselling booking software without additional training or support.
Source and method
Active accounts using advanced features
41.2%
Percentage of active accounts using at least one advanced feature to improve or automate counselling service workflows.
Source and method
Anolla ratings on Capterra
Alongside Anolla's anonymised usage data, the independent software review platform Capterra collects ratings from verified users. The results below show how customers rate their experience with Anolla.
★★★★★
5.0/5
Ease of use
★★★★★
5.0/5
Features and functionality
★★★★★
4.7/5
Value for money
Ratings are based on user reviews from the independent software portal Capterra.
Frequently asked questions
Frequently asked questions about Anolla counselling booking software – clear answers that help psychologists, therapists, family counsellors and coaches understand functionality, data security and integration options, so they can make an informed decision and confidently launch online booking for their counselling practice.
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keyboard_arrow_downHow is Anolla different from standard counselling booking software?Basic booking tools usually focus on selecting appointment times and keeping calendars organised. Anolla is a comprehensive, AI-powered counselling booking system that brings appointment management, client relationships, automation, flexible pricing and online payments together. It supports both hourly sessions and multi-day bookings, works online and through mobile apps, can be used worldwide and enables multilingual client service. Its flexible setup makes it suitable for independent counsellors, therapists, counselling clinics and larger organisations.
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keyboard_arrow_downDoes Anolla support both hourly and multi-day counselling bookings at the same time?Yes, this is one of Anolla’s biggest advantages on the counselling booking software market. Unlike many booking solutions built for counselling centres, Anolla does not force you to choose only between short sessions or long-term programme models. The platform simultaneously supports hourly therapy sessions, 90-minute deep-dive sessions, day-extended counselling modules, multi-day trainings, group therapy intensives and multi-week counselling programmes. A counsellor can manage variable-duration sessions and more complex therapy packages in parallel under a single counselling practice account. All bookings for individual, group and online sessions are consolidated into one central counselling calendar, which provides a clear overview of both the counsellor’s schedule and the use of the counselling room or online meeting space. This makes Anolla an ideal fit for hybrid counselling models that combine private sessions, group therapy, online counselling, trainings and retreats.
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keyboard_arrow_downHow does the Anolla AI assistant reduce counseling center administrative workload and human errors?Anolla's automated AI customer support assistant is available 24/7 and can resolve many chat enquiries without manual intervention. This reduces repetitive administrative work, lowers the risk of human error and gives your team more time to support clients and develop your counselling services.
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keyboard_arrow_downHow does Anolla’s dynamic pricing module help counsellors offer optimized counselling fees to their clients?Anolla’s dynamic pricing module automates the pricing strategy for counsellors, psychologists, therapists and coaches based on session type and demand fluctuations. Practices can set rules that change session prices by time of day, weekday or weekend, season, online vs in-person format, session length and client group (e.g. returning clients, family therapy, youth counselling). All price changes are applied automatically according to the configured therapy business rules, without the counsellor having to adjust each booking manually. The system offers lower prices for low-demand times (such as midday or early weekday sessions) to improve calendar utilisation. During peak hours and popular time slots, higher rates can be applied to maximise total practice revenue. The aim of the dynamic pricing strategy is to increase session occupancy, client loyalty and overall profitability of counselling services without compromising relationship quality.
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keyboard_arrow_downIs Anolla suitable both for an individual counsellor and for multi-location counselling centres?Yes, Anolla counselling scheduling software is built to scale from solo counsellors to large multi-location mental health clinics. An individual counsellor, psychologist or coach can start with the powerful free plan, which covers day-to-day scheduling of in-person and online sessions and basic client management. Counselling centers and therapy clinics with multiple offices, cities or countries benefit from centralized booking management, capacity planning and a unified client database. The platform allows you to add unlimited appointment slots, locations, counsellors, therapists and administrators, while maintaining a clear view of each specialist’s calendar. Flexible role- and location-based access control (RBAC) lets you assign permissions to front-desk staff, clinic managers, counsellors or accountants based on which client records and reports they actually need to see.
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keyboard_arrow_downWhich tools and systems does Anolla’s counselling booking software integrate with?Anolla is built with an API-first architecture, making it a flexible platform for connecting the digital infrastructure of counselling centers and therapy clinics. The booking software supports key integrations with payment solutions – such as Stripe – to enable secure online payment for counselling and therapy sessions, both as prepayments and post-payments. Anolla connects with analytics and marketing tools like Google Analytics, Google Tag Manager and Meta Pixel, allowing you to measure website visits, booking conversion and campaign effectiveness for counselling services. If needed, raw data can be exported to BI/ML tools to analyze counsellor workload, session types, cancellation patterns and client behavior. In addition, Anolla offers a powerful API and integrations with other systems such as loyalty card solutions, e-health or patient record systems, accounting software and specialized mental health applications.
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keyboard_arrow_downWhat does the free package include and what do the paid features add for counsellors?Anolla's free plan includes the core features a counsellor or small practice needs to start accepting appointments through a smooth online booking flow, enquiry form and straightforward client management tools. It is ideal for independent psychologists, coaches and new therapy practices that want to offer online counselling or schedule in-person sessions without high fixed costs. Paid features add unlimited automation, including reminders, follow-up surveys and invitations to book another session, as well as advanced integrations with payment providers, analytics tools and CRM services. Client loyalty features also support repeat-client programmes, counselling packages and custom discount rules. This allows each counselling clinic to choose the functionality that best fits its therapy, counselling or coaching model.
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keyboard_arrow_downHow does Anolla’s usage-based pricing reduce business risk for counselling practices?Anolla’s usage-based pricing model is designed to reduce the financial risks of counselors, psychologists and therapy clinics in a field with fluctuating demand. Counseling providers don’t have to pay high fixed monthly fees during periods with fewer sessions, such as during summer holidays or festive seasons. Software costs scale in proportion to actual booking volume and number of active sessions, keeping overheads under control for both new practitioners and established clinics. This flexible model is particularly suitable for seasonal counseling services, project-based therapy programs, crisis counseling or counseling centers where client flow and session counts can vary significantly from month to month.
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keyboard_arrow_downHow quickly can I start working with the Anolla counselling booking software?You can set up the counselling appointment scheduling software in just a few minutes, with guidance from a context-aware AI assistant available 24/7. Most counsellors can configure their account independently, making it quick and straightforward to start accepting appointments.
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keyboard_arrow_downWhat makes Anolla’s counselling booking platform a future-proof solution for counsellors and therapy centres?Anolla’s counselling booking platform is future-proof thanks to its scalable modular architecture that grows with the needs of counselling practices and clinics. Cloud-based design and AI-driven learning capabilities allow the platform to continuously improve and adapt to new forms of counselling services, hybrid online sessions and evolving privacy requirements. Unlike static booking software, Anolla is built around a powerful API that makes it easy to integrate with mental health apps, e-health solutions, client portals and billing and reporting systems. The extensible modular platform also supports an IoT ecosystem, for example access control solutions to open counselling room doors, equipment rental management for psychotherapy or rehabilitation devices, and sensors for managing room usage and privacy. This architecture allows Anolla to integrate the latest technologies on an ongoing basis, ensuring that a counselling practice’s digital tools remain at the forefront of the market and meet the expectations of both clients and professionals.
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