Catering booking system

Catering booking software

Anolla is an online catering booking system for managing inquiries, reservations, event schedules, availability, menus, quotes and customer self-service. Streamline payments, communication and daily operations with flexible software built for catering businesses.

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Catering management software

Manage your entire catering business in one flexible system. Coordinate weddings, banquets, corporate events and conferences while handling menus, guest counts, quotes, payments, resources and integrations from one central workspace.

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    Add-on modules

    Expand your catering booking software whenever your workflow requires it. Enable add-on features with one click, automate repetitive tasks, and reduce manual administration without complex setup.
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    Scalable data management

    Manage unlimited locations, users, catering services, menus, and customer data in one central catering management system. Keep event bookings, service options, and daily operations organised and under control.
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    IoT Ecosystem

    Anolla acts as an automation engine that connects digital catering workflows with access control, smart lighting, and other on-site technologies. It supports 24/7 self-service and helps routine processes run automatically.

24/7 Sales Agent

Turn your catering website into a 24/7 virtual sales channel that matches capacity, menus, venues and dates in real time with your clients’ budgets and wishes – for simple bookings, quick quotes and planning complex bespoke events.

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    Service marketplace

    List your catering services on a marketplace where prospective customers can easily discover them. Gain greater visibility across digital channels without additional marketing work, which is especially valuable for new catering companies.
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    Quotes and orders

    Accept more profitable catering orders and respond to price inquiries with professional offers – from standard menus to complex multi-course banquet solutions – so you win every valuable wedding, corporate party, or private event and grow both revenue and repeat business.
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    Interactive Business Profile

    Consolidate your entire catering business activity into an interactive business profile – a dynamic digital catalog where customers can see menus, pricing, availability and past projects, and can, around the clock, submit price inquiries, book dates, add guest counts, choose additional services and pay for services.

24/7 Contextual AI support

Use a highly trained AI assistant built directly into your catering booking system. It provides multilingual support around the clock and offers personalised recommendations to save time and create a smoother customer experience.

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    Contextual AI Assistant

    The context-aware AI assistant automatically handles many common customer enquiries and supports more technical follow-up questions. It uses each customer's request, account activity, and relevant data to provide fast, personalised answers.
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    Automated customer communication

    Automated customer communication sends timely, personalised notifications based on booking events. Manage multilingual messages securely in one place while keeping every interaction clearly documented.
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    24/7 Customer Support

    Give your customers access to AI chat support 24/7 in most major languages. The assistant answers common questions, guides customers through catering reservations, and helps resolve issues outside your business hours.

Trusted Platform

A renowned all-in-one catering booking software – the preferred choice of hundreds of event caterers, party planners, and banquet companies. Replace separately used tools (reporting, calendars, contact management, menu management) with one complete solution and provide your clients with a smooth, professional, and transparent booking experience.

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    Easy to Use

    Anolla's catering booking software has a clear, user-friendly interface with multilingual guidance available around the clock. Most caterers can set up an account without technical assistance and quickly start managing services, availability, and event bookings.
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    Unrivaled Value Proposition

    Anolla's catering booking software is priced according to actual usage, so you only pay for the bookings and features your catering business needs. There are no hidden fees, and the service scales as your order volume and company grow.
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    Real‑Time Support

    Get real time assistance whenever questions arise while managing catering enquiries and bookings. A context aware AI agent resolves many routine requests and works with automation integrations to reduce manual administration.
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    Security and Compliance

    Anolla keeps catering booking, customer and payment data securely managed. Encryption, continuous monitoring and cloud backups provide robust protection without relying on local servers. GDPR compliance supports secure and dependable catering operations.

Customer Experience

Customer stories, user feedback and measurable results show how Anolla helps caterers streamline daily operations, provide a smoother booking experience and create more opportunities for sustainable business growth.

Customer Success 360°

Turn your catering customer service into a strategic partnership – The Customer Success 360° solution combines 24/7 context-aware support, event and booking analytics, and dynamic control screens to anticipate client needs (guest count changes, menu adjustments, special diets), increase satisfaction, drive repeat orders, and strengthen loyalty among corporate event clients.

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    360° Personalization

    360° personalization tailors every catering customer’s booking journey in real time based on their past events, budget, menu preferences, and serving style – smart menu and drink package recommendations, quick picks with popular package combinations, automatic event schedule suggestions, and 24/7 chat support create a smooth one-click booking experience for weddings, gala dinners, conferences, and outdoor events alike.
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    Customer Management

    Catering customer management (CRM) creates a separate profile for every client and event – guest count, menu additions, dietary restrictions, drink selection, serving style and logistics are all in one real-time database, enabling you to create personalised offers, increase repeat orders and strengthen regular customer loyalty.
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    Bookings for website and sharing

    Create and share unique booking links and QR codes for every catering package, event menu or event management landing page – every Instagram bio, Facebook campaign, website button or printed flyer becomes a direct path to submitting an event inquiry and confirming a catering booking.
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    Online payments

    Let customers pay a secure deposit through your online catering reservation system. Each order is confirmed only after payment is received, helping your catering company reduce cancellations, prevent no shows and protect revenue.
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    Automated Waitlist

    An automated waitlist helps fill newly available dates and catering capacity, even outside business hours. Customers are notified when a suitable opening becomes available, helping you maximise event catering bookings.
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    Translation Management

    Let customers book services and receive communications in their preferred language. Catering descriptions, the booking interface and notifications are managed through consistent language settings, making it easier to serve international clients. Support for multiple currencies and time zones enables reliable use across different countries.

Customer Loyalty Analytics

Catering customer loyalty analytics shows in real time which companies, wedding planners or private customers order from you most often and which menus and service packages they prefer – enabling you to create personalized pricing, special offers and seasonal menus, maximizing booking utilization and profitability.

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    Memberships

    Create tiered loyalty programmes for regular catering customers. Membership levels can be managed automatically, with tailored benefits and pricing available for catering services, prepaid packages and event passes.
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    Passes and Tickets

    Preordered package passes and reusable service cards secure catering cash flow and repeat orders – sell, for example, monthly lunch packages, seminar coffee breaks or seasonal party menus, while automatic tracking monitors usage and cuts manual administration to almost zero.
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    Recurring Subscriptions

    Recurring subscriptions create automatically renewing catering package orders – for example weekly office lunches, ongoing conference menus or regular team event catering, providing a stable, predictable monthly cash flow and uninterrupted service planning for both the kitchen and service staff.
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    Email Campaigns

    Send catering email marketing campaigns to exactly the right target audience – export dynamic customer groups (wedding clients, business conference organisers, Christmas event bookers, etc.) to your marketing platform with one click and grow advance menu orders, seasonal package sales and the number of bookings with measurable results.

Catering reservation system

Manage catering inquiries, reservations, event details, menu requests, delivery requirements and client communication from one clear view. Reduce manual coordination, prevent missed information and keep every booking organized from the initial request to final service.

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    Group Bookings

    Automate catering group bookings – set guest and participant limits, manage real-time guest lists, and create recurring bookings for events and catering packages without manual work.
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    Multi-Resource Booking

    Configure multi-resource catering bookings – let clients reserve a venue, catering team, servers, tables, equipment and AV in a single order, streamlining large events, weddings and conferences while boosting profitability.
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    Hourly and Daily Services

    Manage all catering services – from hourly coffee breaks and lunch menus to multi-day event packages – in one catering booking system that adapts to your event concept and pricing strategy.
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    Variable-Duration Services

    Create variable-duration catering solutions – give customers the option to choose the length of the banquet, buffet serving time, bar service duration or picnic package usage themselves, increasing booking flexibility and peak-time utilisation.
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    Flexible Booking Rules

    Set catering booking rules to match your business model – define advance order deadlines, cancellation and prepayment terms, confirmation automation, and manage a color-coded event calendar in daily, weekly, or monthly view.

Catering scheduling software

Coordinate catering orders, event schedules, staff shifts, kitchen production, resources and locations in real time. Role-based access and automatic updates help every team stay aligned and ensure each event plan remains accurate and up to date.

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    Schedules

    Catering schedules sync kitchen capacity, staff availability and venue bookings with your online calendar – set recurring schedules, exceptions, blackout dates and special holiday menus in a few clicks and the system updates availability automatically.
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    Time Blocking

    Use flexible time blocking to manage catering workload – create single or recurring blocks for the kitchen, event service or function rooms with precise time, date and weekday filters to avoid overbooking and ensure high-quality service.
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    Resource Management

    Manage catering’s limited resources professionally – link event halls, kitchen lines, cooking equipment, serving ware, inventory and service teams to specific menus and event types, avoiding double bookings and increasing the profitability of every event.
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    Access Management

    Set precise access rights for your catering sales team, head chef, event planner and service manager – access to menus, price lists, clients and the event calendar is role-based, and automated notifications ensure a secure and controlled workflow.

Mobile-first software

Mobile-first catering booking software – an intuitive interface, cloud-based sync and instant app notifications let you manage event menus, guest counts, schedules and staff shifts from any device, wherever your events take place.

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    Cloud-based access

    Access your catering booking software securely from the office, kitchen, or event venue. Data stays synchronized across devices, while reliability and security are continuously monitored to make managing your catering business easier.
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    Cross-platform ecosystem

    Enjoy a cross-platform catering ecosystem from Mac/PC to iOS and Android – start creating your event menu in the office and continue setting up the venue or refining the order on your phone with the same smooth and intuitive experience.
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    Admin app

    Experience truly mobile-friendly catering management – the iOS and Android admin app offers 100% of the web version’s capabilities, instant app notifications and allows you to manage event schedules, kitchen teams and venue bookings from anywhere.
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    Client app

    Win new event organizers and keep existing customers loyal with a seamless mobile-friendly experience – the client app (iOS, Android, web) lets users choose menus, book catering services and manage event details in just a few clicks, receiving all important notifications instantly.
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    Instant app notifications

    Receive real-time app notifications about all customer activities – new event bookings, price inquiries, menu changes, cancellations and messages in both browser and mobile, so no important catering order is overlooked.

Personalized automated notifications

Set up automated notifications based on event type, venue, date and channel (email/SMS) – personalised messages with menus, arrival information and payment terms reach the right guests and organisers at the right time while maintaining your catering brand voice.

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    Automated confirmations

    Provide peace of mind for both event clients and your catering team – send automatic email and SMS confirmations for every event booking, participant count, menu approval and schedule change so that all events run according to plan.
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    Reminders

    Keep clients informed about upcoming catering bookings with automated SMS and email reminders. Time-sensitive SMS notifications can reach them even when they do not have an active internet connection.
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    Automatic feedback collection

    Automatically collect ratings and comments after every completed catering event. Use genuine client feedback to improve your menus, service quality, and customer experience based on real insights.

Dynamic pricing

Automate catering prices by time of day, season, event type, number of guests and venue – one of the market’s most powerful pricing modules for creating campaigns, package menus, VIP prices and event-based discounts, maximizing your catering business revenue.

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    Time-based special pricing

    Create automated special prices for event packages based on event duration, date, time of day, day of the week, menu selection and customer membership to fill low-demand periods, manage peak times and optimize revenue from catering bookings even more effectively.
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    Resource-based pricing

    Resource-based pricing in catering – set flexible prices and service durations based on chefs’ experience, service team size, menu complexity, event scale and day-of-week demand, so that every banquet, buffet and party table fairly reflects its true value.
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    Discounted rates

    Discounted rates with a single click – automatically highlight attractive campaigns, early-bird discounts and seasonal offers along with crossed-out regular prices to prompt customers to confirm catering orders for weddings, corporate parties and private events more quickly.

Data-driven analytics

Run your catering business based on data – gain a real-time overview of the most popular menus, average order values, event occupancy and kitchen production volume, connect Google Analytics, GTM and Meta Pixel, and export booking data to BI and ML tools to optimize pricing, menu offerings and the customer journey from inquiry to invoicing.

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    Real-time statistics

    Track catering performance indicators in real time – the dynamic dashboard shows revenue to the second, number of confirmed events, cancellation rate, kitchen workload, and flow of new clients so you can rapidly adjust production plans, staff schedules, menu availability, and event volumes.
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    BI & AI readiness

    Turn your catering booking data into a strategic asset – export raw data to Excel, Google Sheets or directly to BI and AI platforms at any time to build business reports, analyze seasonality, forecast event volumes, optimize raw material orders and create predictive models for staff planning.

Flexible pricing

Flexible pricing for catering booking software – a transparent usage-based model with no hidden fees that grows with your catering company’s booking volumes, number of menus, and kitchen team size, clearly reflecting seasonal peaks and low-demand periods.

Free software

Start for free and test the core processes of catering booking software – create your first menus, open an online booking form, manage smaller events and design a smooth workflow for your kitchen and service team with no risk.

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Create Free Account

Package includes

Paid features

Start with free software and activate paid features as needed and as your business grows.

Paid features

Anolla usage statistics

These metrics are based on Anolla's anonymized usage data, catering booking system configurations, feature catalog, in-app feedback, and service monitoring. They show how the software is used and configured but do not guarantee specific results for any catering company.

Officially supported languages

26
The number of languages officially supported across Anolla's user interface, notifications, AI assistance, and customer support workflows.
Source and method
Source:
Anolla software configuration.
Method:
Counts actively supported languages whose localized user interface and notifications are in use in production.
Last updated:

Overall in-app user rating

4.8/5
The weighted average of in-app user ratings, combining feedback from catering workflows, support conversations, and feedback analytics.
Source and method
Source:
Anolla in-platform feedback and anonymized usage data.
Method:
The weighted average of ratings from workflows, conversations, and feedback analytics is calculated.
Last updated:

Measured platform uptime

99.96%
The measured availability of Anolla's public-facing core services based on monitoring data.
Source and method
Source:
Anolla monitoring data.
Method:
Successfully completed monitoring checks are compared with all monitoring checks performed.
Last updated:

AI support availability

24/7
The availability of Anolla's AI assistant for guiding users and handling common questions and catering booking enquiries.
Source and method
Source:
Anolla software configuration and service monitoring.
Method:
It is verified whether the AI support service is configured to be available around the clock.
Last updated:

AI-resolved support chats

79.3%
The percentage of support chats resolved by the AI assistant without intervention from a customer support agent.
Source and method
Source:
Anolla anonymized AI and support usage data.
Method:
An inquiry is considered resolved if no follow-up inquiry or support ticket on the same topic was created for the same session or account.
Last updated:

Advanced features activated via self-service

12
The number of additional features that catering booking software users can activate with one click through self-service settings.
Source and method
Source:
Anolla software configuration.
Method:
Active add-on features that customers can activate through self-service are counted in the feature catalog.
Last updated:

Full online payment flow with prepayment

100%
The prepayment percentage required for online catering reservations before a booking can be confirmed.
Source and method
Source:
Anolla payment configuration.
Method:
It is verified whether a booking with integrated online payment is confirmed only after the full booking fee has been paid.
Last updated:

Core feature coverage in mobile apps

99%
Share of core catering booking system features supported by the iOS and Android apps.
Source and method
Source:
Anolla feature catalog and release/QA checks.
Method:
The core features supported in the mobile applications are compared with the web platform's core feature catalog.
Last updated:

Unedited AI-generated support responses

52.4%
Share of AI generated support responses that required no edits from the technical support team.
Source and method
Source:
Anolla anonymized AI and support usage data.
Method:
AI-generated responses are compared with responses edited or manually replaced by technical support.
Last updated:

Management accounts using automated notifications

90%
Share of active admin accounts using automated notifications for catering bookings and related workflows.
Source and method
Source:
Anolla anonymized usage data.
Method:
Active management accounts in which the automated email or SMS notification add-on is enabled are counted.
Last updated:

Independently completed initial setup

85%
Share of new users who set up their catering booking account online without additional training or support.
Source and method
Source:
Anolla anonymized usage data.
Method:
Completion of the account, schedule, service, and initial booking flow setup steps by new users is verified.
Last updated:

Active accounts using advanced features

41.2%
Share of active accounts using at least one advanced feature to automate or expand their catering workflows.
Source and method
Source:
Anolla anonymized usage data.
Method:
Active accounts with at least one enabled add-on feature are compared with all active accounts.
Last updated:

Anolla ratings on Capterra

Alongside Anolla's anonymized usage statistics, the independent software review site Capterra collects and publishes user ratings for Anolla. These reviews show how customers rate the catering booking software in their day to day operations.

★★★★★
5.0/5

Ease of use

★★★★★
5.0/5

Features and functionality

★★★★★
4.7/5

Value for money

Ratings are based on user reviews from the independent software portal Capterra.

Frequently asked questions

Frequently asked questions about Anolla catering booking software – clear answers that help catering companies, food service providers and event organizers understand functionality, implementation, data security and pricing, so they can make an informed decision and confidently start managing online bookings.

  • keyboard_arrow_downHow is Anolla's catering booking software different from standard reservation solutions?
    Standard booking software often focuses only on time slots and calendar management. Anolla is an AI-powered, all-in-one catering booking system that brings reservations, customer relationship management, automation, flexible pricing, and online payments together. It supports hourly and multi-day event catering bookings, works on the web and in mobile apps, accommodates international operations, and provides a multilingual customer experience. Its flexible setup makes it suitable for independent caterers, growing catering companies, and larger organizations.
  • keyboard_arrow_downDoes Anolla catering software support hourly and multi-day catering bookings at the same time?
    Yes, this is one of the main competitive advantages of Anolla’s catering booking system. Unlike many general-purpose booking platforms, Anolla does not force a catering company to use only one booking logic. The platform supports hourly catering services, such as office lunches and meeting coffee breaks, as well as daily or multi-day catering projects like weddings, conferences and festivals. The system also lets you set up events with variable duration, where the schedule depends on the number of menus, service style and preparation time. All events and catering orders run in parallel under a single catering brand account and are consolidated into a central events calendar page, which gives a clear overview of kitchen workload, service staff schedules and rental equipment.
  • keyboard_arrow_downHow does the Anolla AI assistant reduce the administrative workload and human errors in catering?
    Anolla's automated AI customer support assistant is available around the clock and can resolve a large share of chat enquiries without manual input. This reduces repetitive administrative work, helps prevent human error, and gives your team more time to grow the catering company.
  • keyboard_arrow_downHow does Anolla's dynamic pricing help optimize prices for catering orders?
    Anolla’s dynamic pricing module automates catering pricing strategy according to event type, number of guests, season and weekday. The catering company can configure rules that change prices for menus, rental equipment, service and transport, for example during peak season, weekends or for late-night events. All price adjustments take place automatically according to predefined business rules, reducing the time and error risk of manual quotation work. The system helps fill low-demand dates with more affordable packages and raise prices during high-demand periods such as summer weddings or Christmas parties. This increases catering booking occupancy and the profitability of each event, ensuring that kitchen time, service staff and rental equipment are priced in a commercially sensible way.
  • keyboard_arrow_downIs Anolla suitable both for a small catering business and for a multi-location food service group?
    Yes, Anolla catering booking software is designed to scale from an individual head chef to a catering group with multiple kitchens and event venues. Smaller catering businesses can start with a powerful free plan that covers core booking, menu management and client inquiry workflows. Larger catering companies get a centralised solution to manage multiple kitchens, service teams, stock resources and event locations from one system. The platform lets you add unlimited catering locations, kitchen units and users, distinguishing for example sales teams, kitchen planners, event project managers and finance staff. Flexible role- and location-based access control (RBAC) ensures that each user only sees the events, price lists and reports they need.
  • keyboard_arrow_downWhich tools and payment solutions does Anolla’s catering booking software integrate with?
    The Anolla catering platform is built with an API-first architecture, which makes it easy to connect booking flows with other catering and event management systems. For processing online prepayments and final payments, there is a built-in integration with Stripe that supports deposits, full payments and refunds for catering orders. Anolla supports analytics integrations such as Google Analytics, Google Tag Manager and Meta Pixel for marketing and sales reporting, helping to measure the impact of campaigns on catering bookings. The platform’s open API makes it possible to export booking and revenue data to BI/ML tools to analyze menu profitability, seasonality and customer purchasing behavior. In addition, Anolla can be connected with other event management, accounting and inventory management systems, creating a unified digital ecosystem for running the entire catering business.
  • keyboard_arrow_downWhat does the free package include and what do the paid features add for a catering company?
    Anolla's free plan gives catering businesses the essential tools to accept online bookings, publish menus, and manage an event calendar without an upfront investment. It is ideal for new caterers, independent chefs, and small food service teams that want to automate initial quote requests and reservations. Paid features add unlimited automation, including advanced confirmation and reminder workflows, detailed kitchen production planning, inventory and equipment tracking, additional payment options, and deeper integrations with accounting and marketing services. Paid plans also include customer loyalty features such as returning-client discounts, recurring booking management, and personalized offers based on event type.
  • keyboard_arrow_downHow does Anolla’s usage-based pricing mitigate the risks of a catering business?
    Anolla’s usage-based pricing model is designed so that a catering business pays for the software according to its actual booking volume rather than a high fixed monthly fee. This means that during quieter periods, such as January or mid-summer, platform costs do not strain the catering company’s cash flow. Costs scale automatically with the number of bookings, allowing seasonal caterers, festival food providers and project-based event organizers to keep fixed costs under control. This way they can ramp up platform usage during peak seasons, such as Christmas parties or wedding season, without having to pay excessive license fees in low-demand periods.
  • keyboard_arrow_downHow quickly can I get my catering brand up and running with Anolla?
    Setting up Anolla's catering booking software takes only a few minutes, with a context-aware AI assistant available 24/7 to guide you. Most users can create their account, add catering services, and complete the initial setup independently, making it quick and straightforward to start accepting bookings.
  • keyboard_arrow_downWhat makes Anolla's catering booking platform a future-proof solution?
    Anolla is a future-proof catering booking platform thanks to its scalable modular architecture that grows with the needs of your food service business. The cloud-based solution and AI-driven learning enable continuous improvement of booking logic, menu recommendations, and resource planning for the kitchen and service teams. Unlike rigid traditional booking software, Anolla is built around a powerful API that allows you to add new payment solutions, accounting modules, and event management integrations. The extensible platform also supports an IoT ecosystem, such as hardware integrations for kitchen and storage areas, door access control, inventory-monitoring sensors, and rental equipment management. This architecture ensures that a catering company’s digital tools remain up to date and ready to adopt new technologies as they emerge, keeping the food service business a step ahead of competitors.

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