Bus booking system

Bus booking system

Try for free: smart AI-powered bus booking software that sets up in minutes, automates ticket sales, seat allocation, and route management, and offers powerful integrations with ticketing systems, payment solutions, and GPS tracking.

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All-in-one software

Create exactly the kind of bus booking software your scheduled lines, charter services or coach company truly needs – a modular platform with flexible configurations, API integrations, timetable management and fleet management tools, ready to scale with growing demand and AI support.

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    Add-on modules

    Extend your bus reservation software in real time – activate 20+ ready-made modules with one click (e.g., dynamic pricing, group bookings, recurring corporate contracts, luggage management) and reduce manual administrative workload by up to 41.2%¹ (Capterra Features & Functionality 5/5).
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    Scalable data management

    Add unlimited bus lines, stops, routes, buses, drivers and customers, and manage all ticket sales and trip schedules from a single central bus booking platform up to 33.1%¹ more efficiently.
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    IoT Ecosystem

    Powerful automation engine that connects bus booking software with the physical environment (e.g. access systems, QR and NFC ticket validation, parking solutions, lighting automation and HVAC in bus terminals) – enabling 24/7 self-service ticket control, autonomous operation and 10–30% energy savings.

24/7 Sales Agent

Turn your bus booking software into a 24/7 virtual ticket sales environment that matches available seats, departures and prices in real time with the right passengers – for scheduled route tickets, charter services, sightseeing trips and custom bookings.

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    Service marketplace

    Let potential passengers and business customers discover your bus routes, transfer services and travel packages via the marketplace – increasing your visibility by up to 16.9%¹ through bus booking software, even for operators that are only just starting with digital ticket sales.
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    Quotes and orders

    Use your bus booking software to accept profitable orders and respond to charter and group travel inquiries with professional quotes – this way you capture every valuable project, increase occupancy, and grow your corporate client portfolio.
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    Interactive Business Profile

    Unify your entire bus business – routes, buses, drivers, tickets, and travel packages – into a single interactive business profile. This profile functions as a comprehensive booking environment where customers can buy bus tickets 24/7, reserve seats, order transfers, pay online, and submit quote requests.

24/7 Contextual AI support

Use an AI assistant specifically trained for bus booking software and deeply integrated with your systems, which answers questions about tickets, departure times, transfers, luggage and booking changes, resolving up to 79.3%¹ of support requests in real time, 24/7, in 25 languages and providing personalised recommendations for passengers and operators.

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    Contextual AI Assistant

    The context-aware AI assistant resolves up to 79.3%¹ of all route and coach booking-related inquiries, as well as up to 52.4%¹ of first-level technical support questions in real time, by analysing the currently open route, departure, ticket and seat data, and delivering personalised solutions within the bus company’s booking environment.
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    Automated customer communication

    The automated passenger notification system sends event-based, personalized alerts about bus departures, delays, transfers, ticket purchases and booking confirmations to the right traveler at the right moment (25 languages) – reducing manual customer service and dispatcher communication by up to 39.3%¹ and keeping all bus booking software communication documented within the platform.
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    24/7 Customer Support

    Your bus passengers have 24/7 AI chat support in 25+ languages – a virtual ticket sales and travel information assistant that follows your route network, fare rules and baggage policies, helps in case of problems (cancellations, rebookings, seat changes) and ensures a smooth booking experience while reducing your customer support team’s need for manual intervention by up to 59.3%¹.

Trusted Platform

A trusted all-in-one bus booking software platform – the preferred choice of hundreds of scheduled service, charter and coach operators. Replace standalone ticketing, route management, CRM, billing and notification tools with one integrated bus company solution and deliver passengers a unified, first-class booking and travel experience.

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    Easy to Use

    Ease of use 5/5 – an intuitive booking view, clear route and departure management, visual seat map control, and 24/7 multilingual guided support have reduced dispatcher and ticketing staff training time by 60% and enabled 9 out of 10 team members in the booking and route-planning departments to master the core functions of the bus booking software in under 30 minutes¹ (Capterra rating).
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    Unrivaled Value Proposition

    Anolla bus booking software is a cost-effective and reliable investment for scheduled and charter bus operators. Its monetary value rating is 4.7/5¹ and its functionality and reliability rating is 5/5¹ on Capterra. The platform uses usage-based pricing – you only pay for actual bookings, active departures, and system load. There are no hidden costs, seasonality and low-season risks are mitigated, and expanding your fleet and route network does not require an additional expensive software change.
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    Real‑Time Support

    Real-time support center for bus companies: a 24/7 context-aware AI agent that resolves up to 79.3%¹ of tickets related to ticket sales, reservations, departure schedules and integrations, connected to your booking engine, payment solutions and route database, has helped raise bus companies' customer support satisfaction score to 4.7/5¹.
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    Security and Compliance

    Security and compliance in bus booking software – full data encryption, round-the-clock system monitoring and cloud-based automated backups protect your passengers’ personal data, payment information, ticketing and booking history 90–95% more effectively than local servers. The platform complies with GDPR as well as European transport and e-commerce data protection regulations, providing bus companies with a secure foundation for digital business growth.

Customer Experience

An overall rating of 4.8/5¹ and 99.96%¹ uptime prove the reliability and top-level performance of the bus booking software even during rush hours, holidays, and seasonal peaks. Real success stories from bus companies show measurable growth in ticket revenue, improved occupancy, and higher booking process efficiency – join the route operators and travel organizers who refuse to compromise on speed, stability, or ease of use in their booking systems.

Customer Success 360°

Transform bus passenger service into a strategic revenue driver – The Customer Success 360° solution combines 24/7 context-aware passenger support, booking and ticket sales analytics, route occupancy overviews, and dynamic dashboards to anticipate demand, optimize departure schedules, and increase passenger satisfaction and loyalty to your bus brand.

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    360° Personalization

    360° personalization adjusts each passenger’s bus booking journey in real time based on their previous route choices, favorite lines, seat and time-of-day preferences – smart recommendations for alternative departures, connections, and discount tickets, quick options for repeat bookings, and 24/7 chat support ensure a smooth one-click bus ticket purchase and management experience across all channels.
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    Customer Management

    Bus passenger management (CRM) consolidates all rider and route user information into a single, real-time updated database – create dynamic passenger groups and notes, personalise communication with repeat customers and group bookers, and strategically grow loyalty on regular routes and charter services.
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    Link Manager

    Create and share unique bus booking links and QR codes – every trip description, website button, online store, campaign page or printed timetable becomes a direct path to booking a specific bus, departure or route.
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    Online payments

    Secure prepayments for bus tickets – integrated online payments confirm the seat reservation only after successful prepayment or full payment, minimising lost ticket revenue from no-shows and the risk of empty seats.
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    Automated Waitlist

    The automatic waitlist continuously fills empty bus seats: the bus booking software notifies passengers about newly available seats and extra capacity on popular departures, measurably increasing load factors on regular routes and charter trips.
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    Translation Management

    Offer every international traveler an automatic, native-language bus ticket booking experience in 25+ languages – trip descriptions, stops, ticket conditions and the booking interface are localized instantly, breaking language barriers and increasing cross-border ticket sales.

Customer Loyalty Analytics

Bus passenger loyalty analytics shows in real time which route customers, commercial travelers and group organizers generate the most revenue and which routes and departures they prefer – enabling you to offer them personalized pricing, dynamic discounts and to maximize fleet occupancy and ticket sales.

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    Memberships

    Create multi-tier bus travel loyalty programs – automate passenger membership levels, offering exclusive discounts at each tier on regular routes, long-distance trips, season tickets and recurring charter services; even a small rise in the share of loyal passengers can significantly improve bus business profitability.
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    Passes and Tickets

    Prepaid bus tickets, travel cards and period passes ensure stable cash flow and repeat usage – automatic tracking of validations and validity in the bus booking software reduces manual work to a minimum and eliminates invoicing errors.
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    Recurring Subscriptions

    Recurring subscriptions create automatically renewing travel rights, monthly passes and route subscriptions, ensuring predictable monthly ticket revenue for the bus company and uninterrupted access to selected routes and departures for passengers.
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    Email Campaigns

    Send bus and route campaigns to exactly the right target audience – export frequent riders, commuters, school passengers, tourist groups or seasonal travellers to your email marketing platform with one click and measure precisely how campaigns affect ticket sales and departure occupancy.

Booking Management

Manage all bus and route bookings, seat allocations, group trips, charter services, notifications, and activity logs from a mission-control screen – automate individual and group reservations, reduce manual schedule management, and gain a real-time, comprehensive overview of fleet occupancy and ticket sales dynamics.

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    Group Bookings

    Automated bus group bookings – set the maximum number of passengers for each departure, manage live passenger lists, unconfirmed seats and group tickets, and easily support recurring bus routes and charter trips.
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    Multi-Resource Booking

    Configure multi-bus-resource booking – allow clients to reserve multiple departures, routes, buses, drivers or trailers within a single transaction. Ideal for managing travel packages, multi-leg routes and event transport.
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    Hourly and Daily Services

    Manage all types of bus services – from hourly hires and single departures to multi-day trips and regular routes – in one bus booking software that adapts to your operator’s business model, pricing, and timetables.
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    Variable-Duration Services

    Create variable-duration bus services – customers choose route length, travel time and stops, while the system optimises fleet utilisation, timetables and ticket pricing.
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    Flexible Booking Rules

    Your transport company, your rules – set advance booking time limits, cancellation and confirmation terms, minimum seat occupancy, and manage a color-coded bus schedule in daily, weekly, or monthly view.

Schedule Management

Bring all bus schedules, routes, drivers, fleet and stops into a single digital control center – role-based access and real-time updates ensure an accurate timetable and reduce the risk of overbooking and empty runs by up to 68.5%¹.

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    Schedules

    Bus schedules automatically sync bus, driver and route availability with the online booking calendar – set regular timetables, special departures and holiday times in a couple of clicks and the calendar updates instantly in every channel.
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    Time Blocking

    Flexible time blocking for your bus fleet – create single or recurring blocks for specific buses, routes or drivers with precise time, date and weekday filters, so that scheduled maintenance, special trips and breaks do not overlap with sellable departures.
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    Resource Management

    Manage your bus fleet as a limited resource – link buses, drivers, trailers, and routes to specific departures and charter trips to avoid double bookings, optimize occupancy, and increase revenue per kilometer.
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    Access Management

    Configure access for traffic managers, dispatchers, drivers and partners to the correct routes, buses and functions, and adjust automatic notifications – each role only sees and edits the timetables and bookings they are allowed to, ensuring a secure and controlled workflow.

Mobile-first software

Truly mobile-first bus booking software – an intuitive booking view for passengers, a cloud-synced control panel for the operator and instant app notifications to drivers about timetable changes ensure a smooth experience on smartphone, tablet and desktop.

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    Cloud-based access

    Cloud-based bus booking software enables transport operations management from any device and location with 99.96%¹ uptime – timetables, bookings, ticket sales, and passenger data are automatically synchronized in real time.
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    Cross-platform ecosystem

    The cross-platform bus booking solution works seamlessly on Mac/PC, iOS and Android devices – start managing routes, charter services or private coach trips on one device and continue on another without interruptions and with an intuitive user experience.
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    Admin app

    A mobile app (iOS and Android) built for bus company managers that offers 100% of the web version’s functionality – manage routes, timetables, buses, drivers, bookings and ticket sales in real time and receive instant app notifications about every change, wherever you are.
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    Client app

    A bus booking app for passengers (iOS, Android, web) offers a quick overview of routes, departures and seat availability – ticket booking, purchase and cancellation are done in a few clicks, and instant notifications keep the customer updated on their travel plans at all times.
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    Instant app notifications

    Real-time app notifications give bus companies and dispatchers instant information on all passenger actions – new bus bookings, ticket inquiries, cancellations, change requests and messages in both browser and mobile.

Personalized automated notifications

Configure automated notifications in your bus booking software based on event, route, departure time, stop and channel (email/SMS) – personalised messages reach the right passenger segment at the right time, maintaining a consistent brand language and reducing manual customer communication.

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    Automated confirmations

    Give passengers and bus dispatchers complete peace of mind – the system sends automatic email and SMS confirmations for every booking, ticket purchase, schedule change or cancellation, reducing errors and the volume of calls to customer support.
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    Reminders

    Reduce no-shows for bus departures by up to 14.9%¹ – automatic SMS and email reminders sent before the trip remind passengers in time about the departure time, stop location, bus number and ticket details (SMS is delivered quickly and reliably even without an internet connection).
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    Automatic feedback collection

    Automatic feedback collection is triggered after every actual bus trip – the system asks passengers for ratings (on a 5★ scale) and short comments on the route, driver and bus comfort so the bus company can make data-driven improvements to service quality.

Dynamic pricing

Dynamic pricing automates ticket prices based on time of day, season, occupancy, route, stop interval, customer group and bus type – one of the market’s most powerful pricing modules for creating campaigns, early-bird discounts, VIP fares and special event prices, maximizing your transport revenue.

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    Time-based special pricing

    Create automated special prices and discounts in your bus booking software based on trip duration, date, time of day, day of the week, route, stop range, bus class and customer membership to optimize ticket revenue, manage demand and systematically increase occupancy on departures.
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    Resource-based pricing

    Resource-based pricing for bus companies – set flexible ticket prices and vehicle rental fees based on route occupancy, peak travel times, bus class and driver experience, so that every seat and kilometre travelled fairly reflects its true value.
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    Discounted rates

    Dynamic discounts in your bus booking software – activate promotional tickets, early-bird discounts, last-minute deals and crossed-out regular prices with one click to boost bus ticket sales and guide passengers’ purchase decisions toward your routes and charter services.

Data-driven analytics

Data-driven management of bus routes and charter services – get a real-time overview of route occupancy, ticket sales, route profitability and booking channel performance, connect your bus booking software to Google Analytics, Google Tag Manager and Meta Pixel, and export raw data to BI and ML tools to optimize fares, timetables, fleet size and the customer journey.

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    Real-time statistics

    Real-time bus fleet statistics on a single dashboard – monitor ticket sales revenue to the second, number of reserved seats, route load, most popular departures, registrations of new passengers, and volume of cancellations so you can make fast, data-driven decisions about route planning, extra departures, and promotional campaigns.
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    Web analytics integrations

    Accurate web analytics for bus booking software – integrate Google Analytics, Google Tag Manager and Meta Pixel to link each bus ticket, route booking and charter service to the corresponding web behaviour, measure booking funnel conversion, campaign ROI and bookings originating from your ads.
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    BI & AI readiness

    Bus booking software with BI and AI readiness – export raw booking, route and ticket sales data at any time to Excel, Google Sheets or directly to BI and AI platforms to perform deep analyses, build demand prediction models, plan fleet utilization, optimize routes and design smart pricing strategies.

Questions and answers: Anolla software

Frequently asked questions about Anolla bus booking software – clear answers to the main questions from bus companies, route operators and charter service providers, so you can make an informed decision to adopt the platform and start managing your bus reservations confidently and efficiently.

  • keyboard_arrow_downHow does Anolla bus booking software differ from standard bus timetable systems?
    Standard bus booking calendars only offer timetable scheduling. Anolla is a comprehensive all-in-one revenue-growing bus booking and transport management platform for scheduled services, charter trips, and coach companies. The platform combines ticket sales, passenger management (CRM), route planning, and automated communication. Unlike static bus timetables, Anolla uses AI to optimize occupancy and routes. Anolla supports dynamic ticket pricing based on demand and season. The system enables you to manage short hourly trips, day-based travel packages, and multi-day bus tours simultaneously in a single platform.
  • keyboard_arrow_downDoes Anolla support hourly, daily and multi-day bus bookings at the same time?
    Yes, this is one of the main competitive advantages of Anolla’s bus booking software. Unlike many ticketing and reservation systems, Anolla does not force a bus company to choose only one transport model. The platform simultaneously supports hourly city routes, daily excursions and multi-day tourist trips. You can also manage charter services and tailor-made trips with variable duration. All bus bookings are combined into one central transport calendar, which runs in parallel under a single carrier account. Anolla is ideal for hybrid business models such as scheduled lines, charter buses, tourist trips and special transport services.
  • keyboard_arrow_downHow does the Anolla AI assistant reduce the administrative workload and human booking errors for bus companies?
    Anolla’s automated passenger support AI assistant operates 24/7 both on the bus booking page and in customer channels. The smart helper automatically resolves up to 79.3%¹ of all standard passenger enquiries, such as departure times, ticket changes, seat availability and booking confirmations. The assistant covers up to 52.4%¹ of first-line technical support questions without dispatcher or customer service involvement. Automated passenger communication reduces the bus operator’s administration time by up to 39.3%¹, minimizing double bookings, mistakes with departure times and ticket management errors. The result is a lower administrative load and significantly fewer human booking errors throughout the transport process.
  • keyboard_arrow_downHow does Anolla’s dynamic ticket pricing help bus companies offer passengers optimized fares?
    Anolla's dynamic ticket pricing module automates a bus company's pricing strategy across the entire route network. The dispatcher can create detailed pricing rules based on departure time, day of the week, season, route, occupancy and customer segments. All ticket price changes happen automatically according to business rules, without manually updating price lists. The system helps sell low-demand departures at cheaper prices, increasing occupancy during off-peak times. During rush hours and on popular routes, dynamic pricing enables you to earn maximum ticket revenue. The strategy’s goal is to increase both seat occupancy and the overall profitability of the bus fleet at the same time.
  • keyboard_arrow_downIs Anolla suitable both for a single minibus and for a multi-location bus company?
    Yes, Anolla bus booking software is designed to scale for transport operators of any size. A small business with a single bus or minibus can start with a powerful free plan to automate online seat bookings and ticket sales. Larger bus companies and groups with multiple depots and locations benefit from a centralized transport management dashboard. The platform lets you add unlimited fleets, routes, departures and users, including planners, dispatchers and customer support agents. The system provides flexible role- and location-based access control (RBAC), so each employee sees only the routes, departures and reports relevant to their tasks.
  • keyboard_arrow_downWhich tools and payment solutions does the Anolla bus booking software integrate with?
    Anolla is built with an API-first architecture and supports the main integrations bus companies require. For online ticket sales and paying for bookings, there is a direct integration with the Stripe payment solution, enabling secure card payments and recurring payments in loyalty programmes. The software supports analytics integrations: Google Analytics, Google Tag Manager and Meta Pixel to measure booking page conversions and ticket sales campaign performance. Data can be exported to BI/ML tools to analyse fleet utilisation, route profitability and ticket price performance. Additionally, the platform includes a powerful API and integrations with other transport management, accounting, CRM and marketing automation systems.
  • keyboard_arrow_downWhat does the free package include and what do the paid features add for a bus company?
    The free plan includes all the core tools needed to start online bus bookings, ticket sales and timetable management. It’s ideal for independent bus operators, small coach companies and new route providers. Paid features add unlimited automation across the entire booking chain, advanced integrations with fleet-management and accounting platforms, and loyalty programs for repeat passengers. Paid modules also unlock extended reporting on fleet occupancy, route profitability and ticket revenue optimization.
  • keyboard_arrow_downHow does Anolla’s usage-based pricing help reduce the business risk of a bus company?
    Anolla’s usage-based pricing model is designed to reduce the business risks of bus companies. Scheduled service operators, charter providers and tourist coach operators do not have to pay high fixed monthly booking software fees during low seasons or periods of reduced demand. Platform costs always scale in proportion to the actual volume of bookings and ticket sales processed. This makes the solution particularly suitable for seasonal coach operators, school transport, event shuttles and other carriers whose demand fluctuates according to time and events.
  • keyboard_arrow_downHow quickly can I get my bus company running with Anolla booking software?
    Getting started with Anolla bus booking software usually takes just a few minutes, and a 24/7 context-aware AI assistant guides you through the entire setup process. The smart setup guide helps you step by step to create bus routes, departure times, ticket types, seat maps and booking rules. The platform’s ease of use is rated 5/5¹ on Capterra, meaning that most dispatchers and booking specialists learn the basic functions of the booking calendar, ticket sales and reporting in under 30 minutes¹.
  • keyboard_arrow_downWhat makes Anolla's bus booking platform a future-proof solution?
    Anolla is a future-proof bus booking platform thanks to its scalable modular architecture. The cloud-based solution evolves continuously with AI-driven learning and data-driven ticket price optimization. Unlike static bus booking software, Anolla is built around a powerful API that enables integration with new fleet management, ticket control, and payment systems. The extensible modular platform also supports the transport IoT ecosystem, including hardware solutions such as smart door access, on-board ticket validators, GPS tracking, and occupancy sensors. This architecture allows bus companies to continuously adopt the latest technologies and keep their ticketing and booking tools at the cutting edge of the market.

¹ Percentages are approximate indicators calculated based on our historical and current data. These figures are based on client feedback, surveys, and other analyses. The final result may differ. The outcome depends on the specific scope and sector of the application.

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