Billiard booking system

Billiard booking system

Anolla's billiard booking system helps pool and snooker halls manage table reservations, schedules, customers and payments online. Show real-time availability, prevent double bookings and give every player a smooth booking experience.

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Billiard hall management software

Adapt Anolla's billiard hall management software to the way your venue operates. Flexible settings, seamless integrations and AI-powered tools help you manage tables, customers, payments and daily operations across one or multiple locations.

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    Add-on modules

    Expand your billiard booking system whenever your pool hall needs more functionality. Enable add-ons with one click, automate daily workflows, and reduce manual administration without a complicated setup.
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    Scalable data management

    Manage unlimited locations, users, pool tables, services, and customers from one central dashboard. Anolla keeps bookings and day-to-day operations across your billiard hall organized and under control.
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    IoT Ecosystem

    Anolla connects online reservations with access control, automated lighting, and other on-site technology. This allows your pool room to offer 24/7 self-service bookings and operate with greater autonomy.

24/7 Sales Agent

Create a 24/7 online reservation system where customers can check pool table availability and time slots in real time, book a table, request a quote, or enquire about a custom package.

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    Service marketplace

    List your pool table sessions and related services on a marketplace where new customers can easily find available playing times. Increase your visibility across digital channels without additional marketing.
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    Quotes and orders

    Accept valuable orders and turn quote requests into well planned offers. Manage events, group bookings, private parties, and other enquiries more effectively while growing your customer base.
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    Interactive Business Profile

    Bring all your billiard hall services together in one interactive business profile. Customers can book pool tables, place orders, make payments, and request quotes at any time.

24/7 Contextual AI support

Use Anolla's integrated AI assistant to support your team around the clock in multiple languages. It provides context-aware guidance, saves time, and helps improve the customer experience at your pool hall.

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    Contextual AI Assistant

    The context-aware AI assistant automatically handles many common support requests and helps with more technical follow-up questions. By considering each user's query, account activity, and relevant data, it delivers fast, personalized answers.
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    Automated customer communication

    Automated customer communication sends personalized notifications at the right time, including pool table reservation confirmations, reminders, and service updates. Multilingual messages are managed securely and recorded in one place.
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    24/7 Customer Support

    Your billiard hall customers can access AI chat support around the clock in most major languages. The assistant answers common questions, guides customers through the booking process, and helps resolve issues when your team is unavailable.

Trusted Platform

Choose a trusted all in one platform used by service providers with demanding day to day operations. Replace separate tools with one pool table booking system and give every guest a smooth reservation experience.

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    Easy to Use

    Anolla's billiard booking system features a clear, intuitive interface with 24/7 multilingual guidance. Most pool halls and entertainment venues can set up their account independently and start managing pool table bookings quickly.
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    Unrivaled Value Proposition

    Anolla uses fair, usage-based pricing, so you only pay for what you use. There are no hidden fees, and the billiard booking system scales smoothly as your venue’s booking volume and business needs grow.
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    Real‑Time Support

    Get real-time support whenever you need it. A context-aware AI agent resolves many common questions and works with automation integrations to reduce manual work when managing pool table bookings.
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    Security and Compliance

    Anolla helps protect your business and customer data with encryption, 24/7 monitoring, and cloud-based backups that offer stronger protection than local servers. GDPR compliance gives you added confidence as you grow your billiard hall.

Customer Experience

Customer stories, user feedback, and proven results show how Anolla helps pool halls streamline daily operations, make booking easier for guests, and support sustainable business growth.

Customer Success 360°

Turn customer service into lasting customer relationships. Customer Success 360° combines contextual 24/7 support, analytics, and flexible integrations to help you understand guest needs and increase satisfaction and loyalty.

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    360° Personalization

    360° personalization adapts each experience to the customer’s booking history and preferences. Smart recommendations, quick selections, and 24/7 chat support make reserving a pool table fast and effortless.
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    Customer Management

    Keep your billiard hall customer data in one CRM that updates in real time. Create customer groups, add notes, personalise communications and encourage repeat visits with better customer insights.
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    Bookings for website and sharing

    Share unique links and QR codes for pool table reservations. Add them to your website, Instagram profile or flyers so customers can quickly choose a table and book a playing time.
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    Online payments

    Let customers pay a secure deposit when reserving a pool table. The booking is confirmed once payment is received, helping reduce no-shows and protect your venue’s revenue.
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    Automated Waitlist

    An automated waitlist helps fill newly available pool table slots, even outside business hours. Customers are notified when a suitable time opens up, improving table occupancy and reducing lost bookings.
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    Translation Management

    Let customers reserve pool tables in their preferred language. Manage service descriptions, the booking interface, and customer notifications through one language setting to welcome international guests. This pool table booking software supports every currency and time zone, making it suitable for venues in different countries.

Customer Loyalty Analytics

Customer loyalty analytics reveal which guests bring the most value and which playing times or services they prefer. Use these insights to offer relevant pricing, improve table occupancy and increase revenue.

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    Memberships

    Create a tiered loyalty programme for your billiard club. Membership levels are managed automatically, and each tier can include exclusive discounts on table time, multi-visit passes, and admission tickets.
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    Passes and Tickets

    Prepaid passes and multi-visit cards encourage repeat visits to your pool hall while supporting cash flow. The system tracks each use automatically, reducing manual administration.
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    Recurring Subscriptions

    Offer automatically renewing memberships or playing passes that generate more predictable monthly revenue and encourage customers to visit your billiard hall regularly.
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    Email Campaigns

    Send targeted billiard club email campaigns to selected customer groups. Export dynamic segments to your marketing platform in one click and measure campaign performance more accurately.

Pool table reservation system

Manage individual, group and recurring table reservations from one clear view. Online booking, automated notifications, payment tracking and activity logs reduce administrative work while helping you monitor availability and occupancy.

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    Group Bookings

    Keep group bookings at your billiard hall organised by setting participant limits, tracking guest lists in real time and managing recurring reservations.
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    Multi-Resource Booking

    Let customers reserve multiple resources at once, including pool tables, private rooms and equipment. Ideal for events, league matches and bundled packages.
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    Hourly and Daily Services

    Manage services of different lengths in one pool table scheduling system, from short table reservations and hourly playing sessions to full-day events.
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    Variable-Duration Services

    Offer flexible booking lengths alongside fixed sessions, allowing customers to choose how long they want to play while helping you maximise pool table availability.
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    Flexible Booking Rules

    Set booking windows, cancellation terms and approval rules to suit your billiard hall. Use the colour-coded calendar to review reservations by day, week or month.

Pool table scheduling software

Coordinate pool and snooker table availability, staff schedules and multiple locations from a central calendar. Real-time updates, role-based access and booking rules prevent scheduling conflicts and keep your team informed.

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    Schedules

    Connect the availability of pool tables and other resources to your online calendar. Add regular opening hours and exceptions quickly, with schedules updated automatically.
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    Time Blocking

    Block pool tables or rooms for maintenance, tournaments, private parties or internal use. Create one-off or recurring blocks by date, time and day of the week.
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    Resource Management

    Manage pool tables, rooms and equipment alongside your services to prevent double bookings and make better use of every resource.
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    Access Management

    Give staff access only to the features, resources and billiard hall locations they need, and configure automated notifications for a secure, well-organised workflow.

Mobile-first software

Manage your billiard hall from any device with mobile friendly booking software. A clear interface, cloud syncing and instant app notifications keep pool table reservations organised wherever you are.

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    Cloud-based access

    Manage billiard hall bookings securely from any device and location. Data syncs automatically, while performance and security are continuously monitored to keep daily operations running smoothly.
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    Cross-platform ecosystem

    Manage pool table schedules on Mac, PC, iOS and Android. Update a reservation on one device and continue on another without interrupting your workflow.
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    Admin app

    The billiard hall management app (iOS and Android) offers 100% of the web version’s functionality – manage table bookings, table allocation, price lists and tournament schedules from your phone and get instant notifications even when you’re away from the hall.
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    Client app

    Give players a simple booking experience on mobile and the web. Available on iOS, Android and in any browser, the customer app displays pool table availability, supports quick self service actions and sends timely notifications.
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    Instant app notifications

    Stay informed about important customer activity in real time. Receive instant browser and mobile app notifications for new reservations, enquiries, cancellations and messages.

Personalized automated notifications

Configure billiard hall notifications by event, location and delivery channel. Send timely email and SMS messages to the right customers while keeping every communication consistent with your brand.

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    Automated confirmations

    Reduce manual communication and reassure customers with automatic email and SMS confirmations for reservations, changes, cancellations and other important actions.
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    Reminders

    Reduce no-shows with automatic SMS and email reminders that help customers remember their pool table reservations. SMS messages reach players quickly even when they do not have an internet connection.
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    Automatic feedback collection

    Automatically request a rating and comment from customers after each completed visit. Use their feedback to make data-informed improvements to your pool room, customer service and overall playing experience.

Dynamic pricing

Automatically adjust pool table rates by time, season, customer group or resource. Flexible pricing tools let you create promotions, VIP rates and event offers to increase revenue and make better use of available tables.

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    Time-based special pricing

    Set special rates and discounts based on session length, date, time, day of the week, service or membership. Use flexible pricing rules to guide demand, fill quieter periods and earn more from each reservation.
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    Resource-based pricing

    Set different rates and booking times for pool tables, private rooms, and other reservable resources based on demand and the value offered.
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    Discounted rates

    Add promotional rates in seconds and display the original price with a strikethrough, making each pool table booking offer clear and appealing to customers.

Data-driven analytics

Run your billiard business with reliable data. Monitor performance in real time, connect Google Analytics, GTM, and Meta Pixel, and send raw data to BI or machine learning tools to analyze pricing, services, and the customer journey.

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    Real-time statistics

    View revenue, table usage, and new customer numbers in real time, helping you manage billiard hall operations and make informed decisions quickly.
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    Web analytics integrations

    Connect pool table reservations and customer activity with Google Analytics, Google Tag Manager, and Meta Pixel data.
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    BI & AI readiness

    Turn booking data into deeper insights by exporting raw data to Excel, Google Sheets, or directly to BI and AI tools.

Flexible pricing

Transparent usage based pricing suits billiard halls of every size, scales with your business, and accommodates seasonal demand without hidden fees.

Free software

Start without risk and set up your essential pool table reservation workflow using the core features.

0€
Create Free Account

Package includes

Paid features

Start with free software and activate paid features as needed and as your business grows.

Paid features

Anolla usage statistics

These metrics are based on Anolla’s anonymized usage data, configurations, feature inventory, in-platform feedback, and service monitoring. For the billiard booking system, they reflect actual product usage and configuration rather than guaranteed business results for any individual billiard hall.

Officially supported languages

26
The number of languages officially supported across Anolla’s user interface, booking notifications, AI assistance, and customer support workflows.
Source and method
Source:
Anolla software configuration.
Method:
Counts actively supported languages whose localized user interface and notifications are in use in production.
Last updated:

Overall in-app user rating

4.8/5
The weighted average of user ratings submitted within Anolla, based on booking workflows, conversations, and feedback analysis.
Source and method
Source:
Anolla in-platform feedback and anonymized usage data.
Method:
The weighted average of ratings from workflows, conversations, and feedback analytics is calculated.
Last updated:

Measured platform uptime

99.96%
The measured uptime of Anolla’s public core services, based on service monitoring data.
Source and method
Source:
Anolla monitoring data.
Method:
Successfully completed monitoring checks are compared with all monitoring checks performed.
Last updated:

AI support availability

24/7
The availability of the AI assistant to help users with pool table bookings, account settings, and common questions.
Source and method
Source:
Anolla software configuration and service monitoring.
Method:
It is verified whether the AI support service is configured to be available around the clock.
Last updated:

AI-resolved support chats

79.3%
The percentage of support conversations resolved by the AI assistant without intervention from a customer support specialist.
Source and method
Source:
Anolla anonymized AI and support usage data.
Method:
An inquiry is considered resolved if no follow-up inquiry or support ticket on the same topic was created for the same session or account.
Last updated:

Advanced features activated via self-service

12
The number of optional features that a billiard hall can activate with one click through self-service settings.
Source and method
Source:
Anolla software configuration.
Method:
Active add-on features that customers can activate through self-service are counted in the feature catalog.
Last updated:

Full online payment flow with prepayment

100%
The percentage of online bookings that require prepayment before a pool table reservation is confirmed.
Source and method
Source:
Anolla payment configuration.
Method:
It is verified whether a booking with integrated online payment is confirmed only after the full booking fee has been paid.
Last updated:

Core feature coverage in mobile apps

99%
Percentage of core billiard booking system features available in the Anolla mobile apps for iOS and Android.
Source and method
Source:
Anolla feature catalog and release/QA checks.
Method:
The core features supported in the mobile applications are compared with the web platform's core feature catalog.
Last updated:

Unedited AI-generated support responses

52.4%
Percentage of AI-generated support ticket responses that required no substantive editing by the technical support team.
Source and method
Source:
Anolla anonymized AI and support usage data.
Method:
AI-generated responses are compared with responses edited or manually replaced by technical support.
Last updated:

Management accounts using automated notifications

90%
Percentage of active management accounts using event-based automated notifications for pool table bookings and customer communication.
Source and method
Source:
Anolla anonymized usage data.
Method:
Active management accounts in which the automated email or SMS notification add-on is enabled are counted.
Last updated:

Independently completed initial setup

85%
Percentage of new users who set up their pool club or billiard hall account online without additional training or support.
Source and method
Source:
Anolla anonymized usage data.
Method:
Completion of the account, schedule, service, and initial booking flow setup steps by new users is verified.
Last updated:

Active accounts using advanced features

41.2%
Percentage of active accounts using at least one advanced feature to extend or automate their pool table booking workflows.
Source and method
Source:
Anolla anonymized usage data.
Method:
Active accounts with at least one enabled add-on feature are compared with all active accounts.
Last updated:

Anolla ratings on Capterra

Alongside Anolla's anonymized usage statistics, the independent software review platform Capterra collects user ratings for Anolla. The ratings below show how customers evaluate Anolla for booking and managing their billiard businesses.

★★★★★
5.0/5

Ease of use

★★★★★
5.0/5

Features and functionality

★★★★★
4.7/5

Value for money

Ratings are based on user reviews from the independent software portal Capterra.

Frequently asked questions

Find answers to common questions about Anolla's billiard booking system so you can choose with confidence and get started faster.

  • keyboard_arrow_downHow does Anolla differ from traditional billiard table booking software?
    Many booking tools only handle time selection and basic calendar management. Anolla is an AI-powered billiard booking system that brings pool table reservations, customer management, workflow automation, flexible pricing and online payments into one place. It supports hourly sessions and longer bookings, works on the web and in mobile apps, and enables multilingual service across different countries. Its flexible setup makes it suitable for independent pool halls and larger multi-location operators alike.
  • keyboard_arrow_downDoes Anolla support billiard bookings by the hour and for multiple days at the same time?
    Yes. This flexibility is one of Anolla's main advantages for billiard halls and game clubs. Unlike many pool table reservation systems, Anolla does not limit you to either hourly sessions or day passes. You can manage hourly table hire, full day bookings for long snooker matches and tournaments, and multiday billiards leagues in the same system. It also supports variable session lengths and packages combining table time, drinks, and private room hire. Every reservation appears in one central club calendar, making Anolla ideal for hybrid businesses that offer table hire, tournaments, events, and private rooms.
  • keyboard_arrow_downHow does the Anolla AI assistant reduce administrative workload and human errors in billiard halls?
    Anolla's automated AI customer support assistant is available 24/7 and can independently resolve a large share of chat enquiries. Automated customer communication reduces repetitive administrative work, helps prevent human error and gives your team more time to grow the billiards business.
  • keyboard_arrow_downHow does Anolla’s dynamic pricing module help billiard halls offer players optimized prices?
    Anolla's dynamic pricing tools automate your billiard hall's pricing strategy based on demand and table occupancy. Set flexible rules that adjust hourly rates by time of day, day of the week, season, tournament schedule, or customer group, including club members, corporate customers, and students. Price changes are applied automatically according to your business rules. The billiard booking system can attract players with lower rates during quiet mornings and afternoons while helping you maximize revenue during peak evening and weekend hours. This improves both pool table occupancy and overall club profitability.
  • keyboard_arrow_downIs Anolla suitable both for a small billiard club and for a multi-hall billiard chain?
    Yes. Anolla scales from a single pool table in a café or bar to billiard hall chains operating across multiple venues and cities. A small club can start with the generous free plan and easily manage a few pool, snooker, or carom tables. Multi venue operators get a centralized dashboard showing occupancy, bookings, and revenue across every location. The platform lets you add unlimited billiard halls, playing areas, and users, including administrators, bar staff, referees, and managers. Role and location based access controls ensure each team member sees only the information and tools they need.
  • keyboard_arrow_downWhich tools and systems does the Anolla billiard booking software integrate with?
    Anolla uses an API first architecture and supports the key integrations required by modern billiard halls. Its direct Stripe integration lets players pay online when reserving a pool table. Google Analytics, Google Tag Manager, and Meta Pixel integrations help you measure campaign performance and online booking conversions. Raw venue data can also be exported to BI and machine learning tools for deeper analysis of table occupancy, revenue, and repeat visits. Anolla's API allows you to connect the pool room management software with other club, accounting, and financial systems.
  • keyboard_arrow_downWhat does the free package include for a billiard hall and what do the paid modules add?
    The free plan gives a billiards club the essential tools to accept online pool table reservations and manage a straightforward playing schedule. It is ideal for an independent billiard hall, a small bar with a pool table or a new games club that wants to start taking bookings online. Paid modules add unlimited automation, advanced integrations with payment providers and marketing channels, plus customer loyalty features such as points programmes, membership cards, club packages and personalised billiards offers.
  • keyboard_arrow_downHow does Anolla’s usage-based pricing mitigate the risks of a billiards business?
    Anolla's usage based pricing model helps reduce financial risk for billiard halls and game clubs. You do not have to carry a high fixed monthly software cost when fewer tables are booked, such as during summer holidays or quieter weekdays. Your costs rise or fall in proportion to your actual booking volume. This model is particularly well suited to clubs with seasonal footfall, event led billiards tournaments, and bars where demand for pool tables varies significantly.
  • keyboard_arrow_downHow quickly can I start using Anolla’s billiards booking software?
    You can set up the billiard booking system in just a few minutes. A context aware AI assistant is available around the clock to guide you through configuration, and most users can prepare their account without outside help. This makes launching online pool table bookings quick and straightforward.
  • keyboard_arrow_downWhat makes Anolla's billiard booking platform a future-proof solution?
    Anolla is built to adapt as your billiard hall grows. Its modular cloud architecture can be expanded as your operating needs change, while AI driven analysis helps identify patterns in pool table occupancy and player behavior. Unlike static reservation software, Anolla is built around a powerful API that can connect with your venue's wider technology ecosystem. The platform can also support IoT solutions such as access control for self service pool rooms, automated activation or locking of table time, cue and snooker equipment rental, and connected sensors. This extensible approach allows new technology to be added without replacing your core billiard booking software.

¹ Percentages are approximate indicators calculated based on our historical and current data. These figures are based on client feedback, surveys, and other analyses. The final result may differ. The outcome depends on the specific scope and sector of the application.

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